Seema Revvankar
Bengaluru
Summary
Professional with expertise in Third Party Management and risk mitigation, bringing over 12 years of experience in fraud detection and regulatory compliance. Proven ability in conducting money laundering investigations through advanced analytics to detect suspicious activities. Committed to improving processes and managing customer relationships effectively under pressure. Strong background in project management and strategic planning, delivering results that enhance operational efficiency. Focused on process enhancement and customer relationship management, excelling in high-pressure situations. Experienced in optimizing operational processes and implementing business solutions that drive efficiency.
Overview
15
15
years of professional experience
Work History
Business Execution Consultant
Wells Fargo
Bangalore
11.2023 - Current
- Participating in various assigned and ongoing business operations to ensure success in meeting business goals and objectives.
- Identifying opportunities for process improvement by conducting root cause analysis of all compliance and business metrics.
- Determine areas of strength or business execution opportunities within the defined scope of work.
- Review and research strategies, and action plans, to establish effective processes while meeting performance metrics and policy expectations.
- Presenting recommendations to develop, implement, and monitor strategic approaches, the effectiveness of support functions, and business performance improvement opportunities for managing the risks of the business.
- Exercising independent judgment and providing guidance in diverse support functions and operations within a line of business.
- To initiate applicable risk assessments, such as Information Security, Business Continuity Plan, Third Party Hosting Solution, Reputational Risk, Validation of License and Accreditations, Background Check, The Office of Foreign Assets Control, and exit strategy, etc.
- Responsible for managing and monitoring low, moderate, and high inherent risk vendors through their lifecycle while engaging with the lifecycle starting from onboarding, due diligence, continuous monitoring, and termination of third parties as per third-party risk management policy and procedures.
- Provided advice on operational processes, business development initiatives, organizational changes, and other areas of improvement, and collaborated and consulted with leaders and executive management.
- Collaborated with stakeholders, the third-party officer, and LOB RM to develop action plans to address specific challenges and objectives.
Triage Manager (AML)
HSBC Electronic Data Processing India Private Ltd
Hyderabad
10.2021 - 11.2023
- Performed thorough investigations into suspected money laundering, tax evasion, and illegal trafficking cases.
- Applied advanced data analysis techniques to support GBM, commercial banking, and RBWM operations.
- Monitored transactions using specialized tools to identify potential fraud in real time.
- Coordinated with law enforcement and regulators to address suspicious transaction reports.
- Crafted fraud prevention initiatives by enhancing internal controls and developing policies.
- Trained customer service teams on recognizing fraud risks and implementing best practices.
- Executed AML risk assessments with appropriate control measures for compliance.
- Drafted and filed Suspicious Activity Reports (SARs) with regulatory authorities promptly.
Associate - CRM
HSBC Electronic Data Processing India Private Ltd
Bangalore
01.2017 - 10.2021
- Contributed to Client Relationship Management team's success in supporting applications such as Microsoft Dynamics 365 and ERDS.
- Coordinated with teams like Strategic Transition and Cyber Security for cohesive project execution.
- Assisted CDD/RQA and BBPM teams in identifying business triggers within the AI (Actionable Intelligence) surveillance system.
- Collaborated with cross-functional teams in order to develop an effective CRM strategy that aligns with overall business objectives.
- Onboarded roughly 15,000 users in bulk onto CRM platform while verifying entitlements across 52 countries.
- Ensured compliance with relevant regulations while maintaining high standards of privacy and security.
- Assisted in troubleshooting technical issues related to CRM platforms or applications by collaborating with the IT and Development teams.
- Optimized existing workflows based on user feedback and usage patterns for better results.
- Worked closely with stakeholders to define requirements and configure CRM system for optimal integration.
- Evaluated reports to uncover potential improvements in CRM processes.
- Cultivated cross-team collaboration to enhance operational workflows.
- Offered continuous user assistance to encourage effective system adoption.
Senior Fraud Analyst (FCTM)
HSBC Electronic Data Processing India Private Ltd
Bangalore
05.2010 - 01.2017
- Processed refund requests by analyzing customer usage and payment history to detect fraud.
- Provided detailed recommendations on how to prevent future frauds in a timely manner.
- Engaged with bank officials, law enforcement, and customers to assess fraud patterns in the UK market.
- Developed expertise in detecting multiple fraud types, resulting in improved productivity metrics.
- Conducted vigilant monitoring of accounts, responding swiftly when systems flagged potential issues.
- Facilitated resolution of customer complaints while meeting FCA and PRA compliance standards.
- Maintained rigorous compliance with internal policies and external regulatory record-keeping procedures.
- Consistently adhered to AML guidelines during all relevant communications.
- Developed and implemented strategies for detecting, preventing, and responding to fraud incidents.
- Investigated possible fraudulent transactions by gathering evidence from internal systems and external sources.
- Performed risk assessment of customers based on their profiles, behaviours and past records.
- Created comprehensive reports summarizing findings on suspected fraudulent activities along with recommended actions taken or needed.
Education
Bachelor of Commerce - Accounting And Finance
DR C V Raman University
Chhattisgarh07-2014
Skills
- Continuous improvement methodologies
- Data-driven decision making
- Risk management strategies
- Compliance assurance practices
- Fraud prevention measures
- Adaptability in dynamic environments
- Time management proficiency
- Pressure handling skills
- Team-oriented approach
- Multi-tasking effectiveness
- CRM implementation expertise
- Process optimization
- SAS system
- Risk assessment
- Root cause analysis
- Process improvement
- Ariba
- Process unity
- UCM system
- Team collaboration
Affiliations
- Assisted in sorting and distributing food donations to over 10 individuals monthly
- Food bank volunteer, Smile Trust India
- Employee engagement activities
Accomplishments
- Rising star
- Superstar performer
- Consistent performer award
Languages
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Konkani
Native
Native
Marathi
Advanced (C1)
C1
Interests
- Pets
- Music
- Colouring
Timeline
Business Execution Consultant
Wells Fargo
11.2023 - Current
Triage Manager (AML)
HSBC Electronic Data Processing India Private Ltd
10.2021 - 11.2023
Associate - CRM
HSBC Electronic Data Processing India Private Ltd
01.2017 - 10.2021
Senior Fraud Analyst (FCTM)
HSBC Electronic Data Processing India Private Ltd
05.2010 - 01.2017
Bachelor of Commerce - Accounting And Finance
DR C V Raman University
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