Seema Satish

• Responsibilities include handling complete life cycle of students in campus
• Optimized student educational strategies with clear advice on course choices, progression and career options.
• Conferred with educators to rebalance classes, increase resource utilization and integrate new technology.
• Monitored and tracked students' academic progress to encourage successful learning outcomes.
• Worked with batch coordinators to outline and schedule course offerings required for students.
• Managed records of curriculum implementation and continuous improvement of industry best practices.
• Assisted faculty and staff in duties such as teaching classes, conducting orientation programs and issuing transcripts.
• Consulted with government regulatory and licensing agencies to verify institutional conformance with applicable standards.
• Determined course schedules and coordinated teaching assignments and room assignments to optimize use of buildings and equipment.
• Mentored over 400 students on academic problems and made professional recommendations

Working as Operation Support Lead ,

• Responsible for handling team resolving customer complaints,
• Supervised daily operations and Complaints to maximize customer satisfaction and employee productivity.
• Handled complaints,understanding root cause of any complaints, and provided appropriate solutions and alternatives within appropriate timeframes, to maximize customer satisfaction
• Analyzing complaints data and providing inputs to RF team for improvements
• Preparing dashboards and compiling presentations of resolutions to senior management and customer.
• Scheduled and attended meetings with clients as requested.
• Reviewed overdue tickets and followed-up with customer support engineers to resolve root cause of delay.
• Developed documentation and logs of implemented solutions and generated and submitted reports.
• Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
• Managed customer relations on ongoing basis to maximize customer retention.

• Kerala circle consistently achieved 100% SLA, becoming the model for other states.
• Job Profile –
• Customer interfacing , (Operations/Business)was the main point of contact of the customer, Reliance communications at the circle level, Managing closure of complaints by engineers within SLA
• Strategizing solutions from network performance & customer complaints perspective,Collaborating with NHQ and the customer
• Maintained flexible schedule and responded to after-hours and weekend emergencies.
• Resolved issues and escalated problems with knowledgeable support and quality service.
• Used coordination and planning skills to achieve results according to schedule.
• Proved successful working within tight deadlines and fast-paced atmosphere.
• Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
• Identified issues, analyzed information and provided solutions to problems.

• Achieved record sales in Aptech Cochin
• Leading team of councillor's towards achieving individual and centre goals
• Instrumental in analyzing and planning business strategies of the branch
• Guiding, motivating and analyzing performance of team members
• Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs. Demonstration of products through seminar s /conference participation to increase brand awareness and market share
• To look into competitor strategies, potential business opportunities and market trends
• Coordinated with sales team during customer interactions, driving sales & increase revenue.
• Planned marketing initiatives and leveraged referral networks to promote business development.
• Compiled product, market and customer data to generate informed sales and profit projections.
• Executed optimal sales strategies to achieve commercial goals for target market.
• Increased consumer leads through development of targeted advertisements.

• In charge of placement activities for students of 62 Franchisee Centres of Aptech Computer Education in Kerala
• Assisting students in assessing their job skills for positions Coordinate career counseling, evaluation, skills training, job readiness training
• Counsel and support students and work with them to gain necessary job skills .Instruct students in job seeking, application procedures; resume writing, and interview preparation.
• Conduct workshops on handling job interviews, aptitude tests & Group Discussions
• Conduct job fairs to help students find jobs in IT
• Maintain required documentation and reports and feedback from placed students
• Provide feedback to the Faculty head for additional requirement in the frequently changing job scenario
• Achieved 120% of the Placement target
• Address grievances of students from the region and take immediate remedial action
• Address grievances of students from the region and take immediate remedial action

• Agreements / Renewal with Franchisee centers, Collections of O/S payments from franchisees
• Co-ordination all events for new Product Launches
• Arranging sales related trainings/meetings in the Region
• Ranging regional events like the student convocation, Compiling& Collating reports (Daily, weekly& Monthly)
• Counselor- Aptech computer Education
• leading the Sales department in the process to achieve the marketing targets laid down by Company
• Provide career counseling to potential students and motivating them to enroll for Aptech educational programs
• Created sales objectives, prepared quotas and designed effective sales plans to drive business goals.
• Enhanced success of advertising strategies by boosting engagement through social media and other digital marketing approaches.
• Planned annual customer outreach events to strengthen brand initiatives and maximize outreach.
• Achieved regional sales goal by resolving problems, training staff members and completing action plans.
• Attended trade shows, conferences and seminars to promote Aptech Courses and develop new business opportunities.

• Responsible for the full employee life cycle from induction to exit, and for providing full administrative support to the employees
• Managing joining and Exit forms
• Updating personnel records to ensure completeness and accuracy of information
• Handling all confidential information in a professional manner
• Maintenance of the HR records and systems ,reports for NHQ on staff sick leave, absences
• Tactfully resolving disputes between different parties
• Clarifying the companies HR policies & practices
• Employee welfare
• Keeping track of any employee anniversaries and awards they are due
• In charge of, organizing office events
• Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
• Oversaw daily operations to ensure high levels of productivity.
• Participated in team-building activities to enhance working relationships.
• Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.

• Mary of Leuca , English medium school, Thycattusserry
• Adapted teaching methods and lesson plans to changing student needs to increase classroom participation
• Met with parents to resolve conflicting educational priorities and issues.
• Participated in department meetings to provide input to colleagues about student achievement and improvement.
• Shifted between formal and informal methods of teaching to keep students engaged.
• Met with students, parents and administrators to address and resolve students' behavioral and academic issues.
• Designed detailed learning plans for struggling students based on test, homework and assignment records.
• Conducted cultural activities