Seema Shaikh
India
Summary
Hardworking and passionate job seeker with 10 years experience in handling sales , customers queries and strong organizational skills eager to secure this position.
Ready to help team achieve company goals.
profession
Organized and independent candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
13
13
years of professional experience
Work History
Team Leader, Quality Trainer
“YES BANK
12.2015 - 12.2022
- Developed strategy to increase sales and drive profits.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Built strong relationships with customers through positive attitude and attentive response.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Reviewed sales and gross profit report to assess company efficiency.
Associate Manager
INDUSIND BANK
07.2013 - 11.2015
- Job profile and process: Handling customer queries and complaint regarding Indusind Bank credit cards.Dealing with credit cards enquiries promoting and selling financial products and services to the customers
- Banking Process: Processing cheque, cash and direct debit payments
- Helping customers with loans applications.
- Developed strategy to increase sales and drive profits.
Sr. Officer
ATLAS DOCUMENTARY FACILITATORS PVT. LTD
06.2010 - 06.2013
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns And focused on sales .
- ability to sell all the product.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Cultivated interpersonal skills by building positive relationships with others.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
Education
Bachelor of Commerce - Accounting and Finance
MUMBAI University
Skills
- customer service (outbound and inbound) face to face interaction with full confidence
- active listening
- problem solving of customers
- quick learner
- professional behaviours with positive attitude
- I hereby declare that the above information is true to the best of my knowledge And beliefs
Timeline
Team Leader, Quality Trainer
“YES BANK
12.2015 - 12.2022
Associate Manager
INDUSIND BANK
07.2013 - 11.2015
Sr. Officer
ATLAS DOCUMENTARY FACILITATORS PVT. LTD
06.2010 - 06.2013
Bachelor of Commerce - Accounting and Finance
MUMBAI University
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