Seema Singh
Indore
Summary
Detail-oriented operations professional with expertise in daily task management, client coordination, and compliance documentation. Skilled in KYC, televerification, and record-keeping, with a commitment to efficient service and client satisfaction. Seeking a challenging work-from-home role that offers dynamic responsibilities and opportunities for growth.
Overview
17
17
years of professional experience
Work History
Operations Coordinator
Urban & Rural Insurance Marketing Pvt. Ltd.
Indore
10.2020 - Current
- Assisted with the organization and execution of operational processes.
- Monitored inventory levels to ensure adequate stock availability.
- Coordinated daily operations activities and assigned tasks to staff members.
- Evaluated and improved existing operational systems and procedures.
- Developed strategies for streamlining workflow processes.
BOC (Branch Operation Coordinator)
Shriram Life Insurance Co. Ltd.
Indore
12.2009 - 11.2018
- Managed daily operations, ensuring smooth coordination with clients and channel partners for policy updates, renewals, and document maintenance.
- Prepared and distributed daily and MIS reports, offering key insights for decision-making and tracking performance metrics.
- Addressed client queries and grievances, maintaining high levels of customer satisfaction and ensuring prompt resolution.
- Conducted data consistency checks, maintained transaction records, and handled premium banking tasks to ensure financial accuracy.
- Supported claim processing by collecting and organizing relevant information, streamlining the claims workflow.
Junior Executive
Shriram City Union Finance Co. Ltd.
Indore
08.2007 - 10.2009
- Oversaw daily operational tasks, managing documentation including PFS forms, application forms, EMI cheques, and FI forms.
- Handled KYC documentation such as ID, address, income, and age proofs to ensure compliance and accuracy.
- Coordinated PDD requirements, including invoices, insurance, RC, and ICR documentation like RTO agreements and scheme details.
- Conducted televerification, tracked FI status, and provided support for customer service, legal cases, banking, and tours planning.
- Maintained records for seized and sold vehicles, PDC information, returned cheques, and other essential transaction details to streamline operations.
Education
Bachelor of Education -
Barkattullah University
Bhopal01-2006
Master of Science -
Rani Durgawati University
Jabalpur01-2005
Bachelor of Science - Rani Durgawati University
Rani Durgawati University
Indore01-2003
Skills
- Consulting
- Recordkeeping
- Scheduling expertise
- Project assistance
- Accounts reconciliation
- Data retrieval systems
Affiliations
- Two years of experience teaching Math and Science.
- Completed B.Ed. training at Sharda Vidya Mandir, Bhopal.
Timeline
Operations Coordinator
Urban & Rural Insurance Marketing Pvt. Ltd.
10.2020 - Current
BOC (Branch Operation Coordinator)
Shriram Life Insurance Co. Ltd.
12.2009 - 11.2018
Junior Executive
Shriram City Union Finance Co. Ltd.
08.2007 - 10.2009
Bachelor of Education -
Barkattullah University
Master of Science -
Rani Durgawati University
Bachelor of Science - Rani Durgawati University
Rani Durgawati University
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