Seema Sunil Salunke
Pune
Summary
Dynamic Technical Support Engineer with proven expertise at Fronius India Pvt Ltd., excelling in hardware diagnostics and customer service. Adept at managing ticketing systems and leading collaborative troubleshooting efforts, I consistently resolve complex issues, enhancing customer satisfaction and streamlining support processes. Committed to delivering exceptional technical solutions and fostering team success.
Overview
1
1
year of professional experience
Work History
Technical Support Engineer
Fronius India Pvt Ltd.
Pune
08.2022 - 05.2023
- Provided technical assistance to customers via phone and email.
- Diagnosed hardware and software issues in Fronius products.
- Collaborated with engineering teams to resolve complex technical problems.
- Documented support processes and created user guides for customer reference.
- Managed ticketing system to track support requests and responses.
- Conducted remote troubleshooting sessions using diagnostic tools.
Education
Bachelor of Engineering - Electrical Engineering
Trinity College of Engineering And Research
Pune, Maharashtra, India06-2022
Diploma - Electrical Engineering
Government Polytechnic
Pune01.2019
Skills
- Leadership
- Communications
- Management skills
- Project management
- AutoCAD
- Technical troubleshooting
- Hardware diagnostics
- Ticketing system management
- Remote support tools
- Team collaboration
- Customer service
Languages
Marathi
Native
Native
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Timeline
Technical Support Engineer
Fronius India Pvt Ltd.
08.2022 - 05.2023
Bachelor of Engineering - Electrical Engineering
Trinity College of Engineering And Research
Diploma - Electrical Engineering
Government Polytechnic