Summary
Overview
Work History
Education
Skills
About Myself
Disclaimer
Personal Information
Timeline
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Seema Thapliyal

Sr. Associate – Mandarin Language Expert | Seller Support Specialist
New Delhi

Summary

Dedicated and results-driven professional with over 3 years of experience in Selling partner support, specializing in Mandarin language services. Proven expertise in assisting global selling partners with account management, operational escalations, and performance issues. Strong communicator with a deep understanding of cross-cultural interactions and process-oriented workflows. Known for supporting teams, mentoring peers, and contributing to performance improvement. Seeking to leverage my language proficiency and support experience in a challenging and growth-oriented role.

Overview

4
4
years of professional experience
13
13
years of post-secondary education
3
3
Languages

Work History

KYC Analyst

Sutherland Global Service
06.2025 - Current
  • Supported KYC processes for prospective and existing customers.
  • Ensured compliance with regulatory requirements by conducting thorough customer due diligence checks.
  • Identified potential risks and red flags through comprehensive customer risk assessments, mitigating potential financial losses.
  • Adjusted end-to-end KYC process needs to align with workforce capabilities.

Amazon Seller Support

Sutherland Global Services
01.2022 - Current
  • More than One year of experience in Chinese interpretation and exhibition translation.
  • Having experience of more than Three years in Sutherland as a Selling Partner Support.
  • Delivered high-quality support to global Amazon sellers, assisting with operational concerns including account health, listing errors, Incorrect Information on detail page, and performance notifications.
  • Resolve complex queries related to listings, account health, Incorrect information on detail Page
  • Transitioned into a team support role—assisting peers with process guidance, quality checks, and mentoring new joiners.
  • Acted as a point of contact for escalated cases and provided floor support during peak volumes.
  • Contributed to knowledge-sharing sessions and team training initiatives, enhancing overall team performance.


Education

Master of Arts - Maters In Political Science Honors

Kalindi College
Delhi, India
04.2001 - 01.2014

C.B.S.E Board高中 - undefined

Bachelor of arts(Hons) - undefined

certificate in Chinese - undefined

Delhi University

Diploma in Chinese - undefined

Delhi University

Department of east asian studies - undefined

Delhi University

HSK-4 - undefined

Shanghai University of political science and law

M.A - 政治学

Skills

Language Proficiency

About Myself

I am an enthusiastic, self-motivated, reliable, responsible and hard working person.

Disclaimer

Solemnly declare that all the above information is correct to the best of my knowledge and belief in Chinese language.

Personal Information

  • Father's Name: Girish chander
  • Date of Birth: 12/04/98
  • Gender: female
  • Nationality: Indian
  • Religion: Hindu

Timeline

KYC Analyst

Sutherland Global Service
06.2025 - Current

Amazon Seller Support

Sutherland Global Services
01.2022 - Current

Master of Arts - Maters In Political Science Honors

Kalindi College
04.2001 - 01.2014

C.B.S.E Board高中 - undefined

Bachelor of arts(Hons) - undefined

certificate in Chinese - undefined

Delhi University

Diploma in Chinese - undefined

Delhi University

Department of east asian studies - undefined

Delhi University

HSK-4 - undefined

Shanghai University of political science and law

M.A - 政治学

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Seema ThapliyalSr. Associate – Mandarin Language Expert | Seller Support Specialist