Seema Thapliyal
Sr. Associate – Mandarin Language Expert | Seller Support Specialist
New Delhi
Summary
Dedicated and results-driven professional with over 3 years of experience in Selling partner support, specializing in Mandarin language services. Proven expertise in assisting global selling partners with account management, operational escalations, and performance issues. Strong communicator with a deep understanding of cross-cultural interactions and process-oriented workflows. Known for supporting teams, mentoring peers, and contributing to performance improvement. Seeking to leverage my language proficiency and support experience in a challenging and growth-oriented role.
Overview
4
4
years of professional experience
13
13
years of post-secondary education
3
3
Languages
Work History
KYC Analyst
Sutherland Global Service
06.2025 - Current
- Supported KYC processes for prospective and existing customers.
- Ensured compliance with regulatory requirements by conducting thorough customer due diligence checks.
- Identified potential risks and red flags through comprehensive customer risk assessments, mitigating potential financial losses.
- Adjusted end-to-end KYC process needs to align with workforce capabilities.
Amazon Seller Support
Sutherland Global Services
01.2022 - Current
- More than One year of experience in Chinese interpretation and exhibition translation.
- Having experience of more than Three years in Sutherland as a Selling Partner Support.
- Delivered high-quality support to global Amazon sellers, assisting with operational concerns including account health, listing errors, Incorrect Information on detail page, and performance notifications.
- Resolve complex queries related to listings, account health, Incorrect information on detail Page
- Transitioned into a team support role—assisting peers with process guidance, quality checks, and mentoring new joiners.
- Acted as a point of contact for escalated cases and provided floor support during peak volumes.
- Contributed to knowledge-sharing sessions and team training initiatives, enhancing overall team performance.
Education
Master of Arts - Maters In Political Science Honors
Kalindi College
Delhi, India 04.2001 - 01.2014
C.B.S.E Board高中 - undefined
Bachelor of arts(Hons) - undefined
certificate in Chinese - undefined
Delhi University
Diploma in Chinese - undefined
Delhi University
Department of east asian studies - undefined
Delhi University
HSK-4 - undefined
Shanghai University of political science and law
M.A - 政治学
Skills
Language Proficiency
Fluent in Mandarin (Reading, Writing, Speaking, Listening)
Professional Working Proficiency in Mandarin and English
Mandarin Language Interpretation & Translation
Customer Support / Communication
Mandarin Language Customer Service
Cross-Cultural Communication – Mandarin-speaking Clients
Email, And Chat Support in Mandarin
Mandarin Escalation Handling
Seller/Buyer Support in Mandarin
About Myself
I am an enthusiastic, self-motivated, reliable, responsible and hard working person.
Disclaimer
Solemnly declare that all the above information is correct to the best of my knowledge and belief in Chinese language.
Personal Information
- Father's Name: Girish chander
- Date of Birth: 12/04/98
- Gender: female
- Nationality: Indian
- Religion: Hindu
Timeline
KYC Analyst
Sutherland Global Service
06.2025 - Current
Amazon Seller Support
Sutherland Global Services
01.2022 - Current
Master of Arts - Maters In Political Science Honors
Kalindi College
04.2001 - 01.2014
C.B.S.E Board高中 - undefined
Bachelor of arts(Hons) - undefined
certificate in Chinese - undefined
Delhi University
Diploma in Chinese - undefined
Delhi University
Department of east asian studies - undefined
Delhi University
HSK-4 - undefined
Shanghai University of political science and law