Seena Somasekharan

Kolo App Tech PVT Ltd, Kochi, India
Kolo is a tech construction startup for HOME CONSTRUCTION, its an app to design and construct your home at its best way. Home owners can explore design, home decor ideas and hire professionals for any task related to home construction, Service providers can connect to home owners and enhance their business more.

Took care of two domain - Kolo community and Customer retention and notification

Kolo Community (Managed a team of 5)

• Onboarding and engagement analysis of Service Providers/Professionals ( Civil engineers, architects, Contractors)in the Kolo app.
• Coordinate the gaps amongst the Professionals and Home owners (users)and conveying it to the tech team so that the product benefits both the domain users.
• Increased user participation and time engagement in the app via the campaigns (Campaigns via app notification, and whatsapp broadcast)
• Advocate the customers feedback and bring up user friendly changes with the help of tech team
• Demonstrated strong leadership and communication abilities in coordinating. Maintained close communication with stakeholders and
• Conducted comprehensive program evaluations, identifying areas for improvement and recommending actionable solutions.

Customer Retention and notification -

• Delivered high-quality results by setting performance metrics and monitoring progress against targets.
• Drive app activity (DAU & MAU)and the customer retention via Push notification, SMS, emails and Whatsapp broadcast.
• Maintain deep understanding of the product so that the campaigns are done to bring up the weaker side strong
• Drive growth across multiple short term and long term goals.
• Data driven decision making and communicating to the multiple stakeholders.
• Work closely with the data Analyst team to build in personalized campaigns as per the customer cohorts And increase the customer satisfaction
• Analysing the campaign results, traffic trackings and bring up conclusive decisions as per data
• Keep a close track on user journeys and bring up the trigger notifications to increase the actions and traffics.
• Post campaign reach out to the suitable high end user, explaining them about certain domain that can enhance the user experience or functionality that can help their businesses .
• Worked as single point of contact for certain influencers and high engagements users.
• Worked closely with the founders.
• Strong market analysis to bridge up the gaps.

Tools used -

Data analysis - Amplitude, Metabase

CRM tools such as - Web engage , Fire base

Whatsapp broadcast tools - Wati , Zoko

Google sheets and Excels

• Was Incharge of Kolkata Metro Bimanbabder underground design team.
• Took care of entire station tasks such as : Development of GA drawings, modelling and designing of the structure and its structural analysis.
• Detail check of the structural drawings and issue of GFC drawings.
• Collaborated with architects and contractors to ensure cohesive and aesthetically pleasing designs.
• Mentored junior designers, fostering a collaborative work environment that encouraged professional growth.
• Conducted site visits to ensure adherence to design specifications, addressing any issues promptly for seamless project execution.
• Established strong relationships with clients by maintaining open lines of communication throughout the entire design process.
• Coordinated with other consultants such as engineers from proof checkers,Metro Rail Kolkata staffs and Architects
• Managed multiple concurrent projects while meeting strict deadlines and maintaining attention to detail.
• Handelled a team of 3 draftsmen and 2 junior engineers .

Tools used - StaadPro, Adsec, Midas,Plaxis, Advanced Excel and Ms office