Seenuvasan A
Chennai
Summary
To secure a responsible career opportunity to fully utilize my training and skills while making a significant contribution to the success of the company. I am hard-working and driven individual who isn't afraid to face a challenge. I'm passionate about my work and will complete the task on time.
Experienced Management Trainee successful at adapting to changing conditions and efficiently learning new processes. Performance-driven and responsible leader passionate about driving growth and improvements across the board. Brings disciplined approach to in-store operations management.
Overview
12
12
years of professional experience
Work History
Management Trainee
Access Healthcare pvt.Ltd
10.2013 - Current
- Having 10 years of experience in medical billing and role as Management Trainee
- Queue Management
- Monitoring- Resolving queries
- Updates and feedback sharing
- Monitoring the team's production and quality performance and provide feedback to the team
- Governance in meeting SLAs consistently and driving people metrics
- Maintains documents specific updates and help the team with process related queries
- Providing feedback on quality errors shared by the service quality team
- Sharing Daily, weekly and monthly reports on production, quality and attendance to the team
- Timely training to the team on updates/client specifics and refresher trainings
- Ability to do multitask and also having capability to train the process flow for beginners.
- Maintaining 100% of production and quality in current Industry.
- Managed team schedules and coordinated daily operations for healthcare services.
- Developed training materials and conducted sessions for new staff onboarding.
- Learned company processes, procedures and employee role functions.
- Participated in risk management assessments and mitigation planning.
Education
B.sc - Computer science
DRBCCC Hindu College
HSC -
Vijayantha Higher secondary school
SSLC -
Sri Ramakrishna Matriculation Higher secondary school
Skills
- Time management
- People management
- Problem solving and Decision making
- Medical billing
- Quality assurance
- Performance monitoring
- Risk management
- Healthcare operations
- Data analysis
- Process improvement
- Leadership skills
- Problem solving
- Team building
- Feedback delivery
- Schedule management
- Operations support
Accomplishments
- Received 2 times best performer award in production and quality
- 1 Anchor award for maintain attrition and shrinkage for 3 months
Additional Information
Ability to do multitask and also having capability to train the process flow for beginners. Maintaining 100% of production and quality in current Industry.
Personal Information
- Date of Birth: 12/10/92
- Nationality: Indian
- Marital Status: Married
Disclaimer
I hereby declared the above furnished information is true
Languages
- Tamil
- English
- Tamil
Roles And Responsibilities
- Queue Management
- Monitoring- Resolving queries
- Updates and feedback sharing
- Monitoring the team's production and quality performance and provide feedback to the team
- Governance in meeting SLAs consistently and driving people metrics
- Maintains documents specific updates and help the team with process related queries
- Providing feedback on quality errors shared by the service quality team
- Sharing Daily, weekly and monthly reports on production, quality and attendance to the team
- Timely training to the team on updates/client specifics and refresher trainings
Languages
Tamil
First Language
English
Upper Intermediate
B2
Timeline
Management Trainee
Access Healthcare pvt.Ltd
10.2013 - Current
B.sc - Computer science
DRBCCC Hindu College
HSC -
Vijayantha Higher secondary school
SSLC -
Sri Ramakrishna Matriculation Higher secondary school