Overview
Work History
Education
Skills
Work Preference
Timeline
Hi, I’m

Seerat Mahajan

Technology Recruiter
Noida,Uttar Pradesh

Overview

6
years of professional experience

Work History

Dexian India Services Pvt. Ltd
, UP

Technology Recruiter/HR Operations/Account Manager
04.2022 - Current

Job overview

  • Experience in Sourcing, Screening and Providing quality candidates to the Hiring Managers based out in USA
  • Worked directly with the MSPs on call and emails to understand the technical requirements specifically for the Banking sector, wherein technologies range from PeopleSoft Techno-functional, Avaya Voice Engineer, Full Stack Java Development, CA Lisa Virtualization Specialist, DevOps Engineer, ETL Development, Python, Production Support, Delphi, , Automation Engineer (Eggplant), Database Developer/Architect, COBOL, and RPA Engineer (Automation Anywhere)
  • Used Bull Horn to log in daily activities and have used both CISCO Jabber and Zoom to communicate with the Candidates with respect to the active opportunities
  • Have Extensive experience in analyzing the data, reports using Excel, Bull horn and Zoho reports to review the data of own and fellow recruiters as and when required
  • Able to recruit around 15 candidates in the last 1.5 years
  • Connect with the current employees on regular basis to assist them with the queries they have with their ongoing project (related to project extensions, pay checks, time offs etc.) by assigning the issue to the relevant stakeholders
  • Have extensively used Beeline to create and submit candidate profiles along with reviewing the submitted candidates
  • Clients: PNC Bank, Cigna Healthcare, Hilton Worldwide, Capital one, HCSC, Carefirst BCBS
  • Tools and Skills: Bull Horn, CISCO Jabber, Zoom, Teams, indeed, LinkedIn recruiter, Beeline, Fieldglass, Dice, Monster, Career-Builder, Excel, Word, Analyzer (to review Margins), MS Teams (internal communications), Zoho Analytics.

Amazon – INDIA

Sr. ERC Associate
10.2021 - 04.2022

Job overview

  • Being the First point of contact and worked closely with the HR teams in the US to provide a variety of HR services to North American Employees including Associates and Managers
  • Responding to inquiries regarding policies and programs including benefits, attendance, payroll deductions, RSU’s and many more
  • Have also assisted employees during the hard Covid time, supporting with the Covid Leaves and Covid Leaves related issues and managed their entire case
  • Used SFDC (Panorama) and remedy to log the issues and make sure to assign it to the concerned team to further get the resolution and make sure to provide timely feedback to the customer within aligned SLA
  • Few of the issues we assign through SFDC were high level issues, where ERC Specialty or cross functional teams comes in and support like Salary not credited through banks and we have to connect to the banking office for further information, or enquiry about benefits where benefits team have to pitch in with detailed explanation
  • Have used remedy tickets to raise or view tickets as and when required depending on the issue a particular customer is facing and assigning it to the concerned team
  • Most of the issues, we create via Remedy were related to Paycheck, missed hours, bonus pay, PTO’s enquiry etc
  • Have used Peoplesoft to review and assist the customers as and when it is required depending on the issues like – Bonus, Shift Premium, and many more
  • Have used ADP Portal to help the customers with their pay related queries and also assisted them when they need to get access to their ADP Portal or want to reset their ADP password after we do third step of authentication which we specifically do in such cases as per SOP
  • Tools and Skills: SFDC (Panorama), BMC Remedy tickets, Chime & Teams (internal communications), Peoplesoft, ADP Portal, Amazon RSU portal.

NIIT Ltd
Remote

Quality Controller Specialist/Operations Analyst
01.2021 - 10.2021

Job overview

  • Perform and coordinate multiple quality control activities to ensure that all procedures were always fully followed
  • Working on evaluation of production processes to increase the overall efficiency and standard of the project and working on monthly reports
  • Working on the performance metrics of the team and conducting weekly huddle to ensure maximum quality and standard of the project
  • Have worked on getting the tickets from the SFDC reports and get them assigned and made sure to complete the assigned task in the given SLA
  • Have experience in building SFDC reports and dashboards for the training and record purpose
  • Have experience in auditing and creating the Video, Test, User Enrollment reports, Delete Users request, Curriculum, Event, Sessions, Online Course, and many more in Cornerstone OnDemand
  • Usage of quality tools and process definition for improvement to re-engineer processes
  • Have experience auditing the LDM (Delivery side requests) like Attendance
  • Tools and Skills: Cornerstone Portal (Admin), SFDC, Teams (internal communications), MS Word.

NIIT Ltd
Remote

Technical Mentor/Operations Analyst
08.2019 - 12.2020

Job overview

  • Collaborated with the Manager to define strategies to grow business to specific regions and provide Training and development support to the teachers working in the client end
  • Work with an established customer base of schools and provide them necessity support on our products and building Projects for them for the submissions
  • Adhere to the corporate Renewals policy and practices and meet defined performance metrics
  • Must make sure to have constant communication with the customer to provide them with end-to-end service and follow the renewal process
  • Have supported the customer to build their final projects based on Python, Java, and Android App inventor to make sure learning never stopped for the children
  • Have travelled to a customer in Kaithal (out of my area) to train them on Python Django framework as a special request from their director and have also help them review and update their old Python code from version 2 to version 3 so it can run smoothly without any errors
  • Tools and Skills: Inhouse SDR (reporting tools), Python, HTML, CSS, Advance Excel (Macros), Java, Android App inventor, NIIT nguru (in House LMS).

Next Logics
Pathankot

Trainer
01.2018 - 01.2019

Job overview

  • Providing Training support to the students and working on the development on various projects
  • Worked on different technologies - Web development, Android Development.

Education

Himachal Pradesh Technical University (Vaishno College of Engineering)

B. Tech from Computer Science Engineering
2019

University Overview

Skills

  • Programming Languages : Core Java, Python
  • Web/Scripting : HTML, CSS
  • Reports/Dashboards : Excel, SFDC (https://wwwsalesforcecom/trailblazer/smahajan137)
  • Tools : Bullhorn, Cisco Jabber, Zoom meetings, Beeline, Fieldglass
  • Databases : MySQL Workbench
  • IDEs : PyCharm, NetBeans, Android Studio, Arduino
  • Have guided and trained final year students on
  • C, C, Java, Python, Android Development
  • Tools and Skills: Python, Java, XML, Android, HTML, CSS, JS, MySQL

Work Preference

Work Type

Full Time

Location Preference

On-Site

Timeline

Technology Recruiter/HR Operations/Account Manager
Dexian India Services Pvt. Ltd
04.2022 - Current
Sr. ERC Associate
Amazon – INDIA
10.2021 - 04.2022
Quality Controller Specialist/Operations Analyst
NIIT Ltd
01.2021 - 10.2021
Technical Mentor/Operations Analyst
NIIT Ltd
08.2019 - 12.2020
Trainer
Next Logics
01.2018 - 01.2019
Himachal Pradesh Technical University (Vaishno College of Engineering)
B. Tech from Computer Science Engineering

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