Seeta Thapa
Bangalore
Summary
Experienced in hospital and claim management, with strong administrative, supervisory, and organizational skills. Known for dependability, I take ownership of clinical functions and support as needed. Skilled in handling complex claims, processing monthly endorsements, and improving service delivery to boost client satisfaction, and business growth. As a Relationship Manager, I build and maintain client relationships, resolve queries, and ensure compliance. I am committed to ethical practices, personalized support, and continuous learning to deliver value-driven solutions and operational excellence.
Overview
5
5
years of professional experience
Work History
Relationship Manager
Nova Benefits
Bangalore
10.2024 - Current
- Build and maintain strong, long-term client relationships through exceptional service, acting as the primary point of contact to address queries, resolve concerns, and ensure compliance with insurance regulations.
- Lead performance reviews, monitor service delivery, and adapt strategies to enhance client satisfaction, retention, and overall business growth.
- Focus on delivering personalized support and value-driven solutions, while staying committed to ethical practices and industry best standards.
- Process monthly endorsements accurately and efficiently, ensuring seamless policy updates, and continued client satisfaction.
Senior Associate, Claims
NOVA BENEFITS
Bangalore
09.2023 - 09.2024
- Ensure efficient claims processing, manage complex cases, train teams, handle escalations, and ensure policy compliance.
- Lead insurer and TPA calls provide legal advice, resolve issues, and handle complaints with clear communication.
Claims Associate
NOVA BENEFITS
Bangalore
09.2021 - 09.2023
- As a Claims Associate, I manage and oversee claims for corporate clients, handle escalations, review submissions, and ensure accurate records and settlements.
- I collaborate with teams, monitor processing, assist in investigations, verify coverage, and arrange client support for precise settlements.
- Maintained accurate records of all claim processing activities in accordance with company policies and procedures.
Clinical Coordinator
Pristyn Care
Bangalore
01.2021 - 08.2021
- Managed facility records, ensured data protection compliance, enforced safety protocols, and optimized resources for staff, equipment, and services.
- Controlled expenses, developed healthcare management policies, and promoted hygiene across operations.
HR Associate
UVA Digital Indiranagar
Bangalore
07.2020 - 11.2020
- Conducted interviews with sound judgment, developed compelling job descriptions, and managed end-to-end hiring from shortlisting to onboarding.
- Provided supportive guidance to recruits, ensuring a smooth onboarding, and adjustment to new environments.
Staff Nurse
MANIPAL HOSPITAL
Bangalore
11.2019 - 03.2020
- Performed thorough prevention assessments, recorded accurate medical information, and demonstrated compassionate communication skills
- Administered medication following regulations, supported surgeries, and conducted electrocardiograms
- Collected blood samples, collaborated during ward rounds, managed catheters, and ordered lab tests and radiology scans for patient evaluation
Education
MHA - Health Administration
Suresh Gyan Vihar University
Jaipur, Rajasthan, India05.2023
B.Sc - B.Sc Nursing
Global College of Nursing
Bengaluru, Karnataka, India11-2019
12th - Science
Universal College
Kathmandu, Nepal06-2013
10th -
Yuyutshu English School
Kathmandu, Nepal05-2011
Skills
- Measurement skills
- Research abilities
- Communication skills
- Multilingual
- Professional Development
- Effective Communication
- Multilingual Abilities
- CRM Tools
- Excel
- Problem solving
- Customer relationships
Hobbies and Interests
- Singing
- Playing Basketball
- Travelling
Skills
Measurement skills, research abilities, communication skills, multilingual, professional development, effective communication, multilingual abilities
Languages
English , Hindi , Nepali
Timeline
Relationship Manager
Nova Benefits
10.2024 - Current
Senior Associate, Claims
NOVA BENEFITS
09.2023 - 09.2024
Claims Associate
NOVA BENEFITS
09.2021 - 09.2023
Clinical Coordinator
Pristyn Care
01.2021 - 08.2021
HR Associate
UVA Digital Indiranagar
07.2020 - 11.2020
Staff Nurse
MANIPAL HOSPITAL
11.2019 - 03.2020
MHA - Health Administration
Suresh Gyan Vihar University
B.Sc - B.Sc Nursing
Global College of Nursing
12th - Science
Universal College
10th -
Yuyutshu English School
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