Navaneeth Perumal Balakrishna

System Engineer (Contractor)

Cognizant Technology Solutions India Pvt Ltd.

10.2022 - 07.2024

Installation of Operating System in Desktop and Laptop
Adding, removing & retrieve user account information, resetting passwords, etc
Analyzing and troubleshooting of unexpected reboots and blue screen error on system
Installation, Configuration and troubleshooting of various application and software’s
Troubleshooting the network related issues on clients
Update system as soon as new version of OS and application software comes out
Configuring the network printers in client machines and Laptops
Updating the antivirus, McAfee definitions and Patch management
Taking care of security patches updating
Performs general preventative maintenance tasks on computers, laptops and printers
Take ownership and responsibility of queries, issues and problems assigned to the Desktop Support/Asset Operations
Works with vendor support contacts to resolve technical issues within the desktop environment
Escalate issues and involve experts wherever required in order to resolve issues as soon as possible
Dealing with hardware and application support queries and issues reported to the support desk and escalated to the Desktop Support Administrator
Log case and coordinate with vendor support
Resolving LAN related issues like port issues and limited connectivity issues etc
Installing and configuring the Printers
Maintaining Asset reports and updating it regularly
Develop trends by monitoring and analyzing incoming calls, problems and support requests
Closing the service tickets
Preparing daily workloads to the team members on the daily allocation of work
Hands on Experience for installations of Windows and MAC OS & JAMF Compliance
Working on SNOW Portal for Allocations, releasing the Assets for end users and incident management
Worked as a subject matter expert for service now migration from remedy
Maintaining the Store Inventory across Hyderabad
Design and execute asset management policies, procedures and processes
Apply a continuous improvement approach in enhancing the strategies employed in technology spending, as well as in tracking company assets within the Configuration Management Database (CMDB) throughout their lifecycle
Allocation of laptops, data cards, consumables to end users against valid request.
Resolved issues and escalated problems with knowledgeable support and quality service.
Resolved complex technical issues through effective problem-solving techniques and root cause analysis.
Managed multiple projects simultaneously, meeting tight deadlines while maintaining high-quality deliverables.
Reduced downtime for critical systems through proactive monitoring and maintenance tasks.

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