Navaneeth Perumal Balakrishna
Hyderabad
Summary
With overall 1.8+ Years of Operations working experience seeking challenging projects in IT and Asset related activities based on innovation, technology and global work culture. Having Proficient, dynamic and result oriented team member with excellent analytical and interpersonal skills used to coordinate multi-disciplinary teams and clients across locations, consistently motivated towards success.
Overview
2
2
years of professional experience
Work History
System Engineer (Contractor)
Cognizant Technology Solutions India Pvt Ltd.
10.2022 - 07.2024
- Installation of Operating System in Desktop and Laptop
- Adding, removing & retrieve user account information, resetting passwords, etc
- Analyzing and troubleshooting of unexpected reboots and blue screen error on system
- Installation, Configuration and troubleshooting of various application and software’s
- Troubleshooting the network related issues on clients
- Update system as soon as new version of OS and application software comes out
- Configuring the network printers in client machines and Laptops
- Updating the antivirus, McAfee definitions and Patch management
- Taking care of security patches updating
- Performs general preventative maintenance tasks on computers, laptops and printers
- Take ownership and responsibility of queries, issues and problems assigned to the Desktop Support/Asset Operations
- Works with vendor support contacts to resolve technical issues within the desktop environment
- Escalate issues and involve experts wherever required in order to resolve issues as soon as possible
- Dealing with hardware and application support queries and issues reported to the support desk and escalated to the Desktop Support Administrator
- Log case and coordinate with vendor support
- Resolving LAN related issues like port issues and limited connectivity issues etc
- Installing and configuring the Printers
- Maintaining Asset reports and updating it regularly
- Develop trends by monitoring and analyzing incoming calls, problems and support requests
- Closing the service tickets
- Preparing daily workloads to the team members on the daily allocation of work
- Hands on Experience for installations of Windows and MAC OS & JAMF Compliance
- Working on SNOW Portal for Allocations, releasing the Assets for end users and incident management
- Worked as a subject matter expert for service now migration from remedy
- Maintaining the Store Inventory across Hyderabad
- Design and execute asset management policies, procedures and processes
- Apply a continuous improvement approach in enhancing the strategies employed in technology spending, as well as in tracking company assets within the Configuration Management Database (CMDB) throughout their lifecycle
- Allocation of laptops, data cards, consumables to end users against valid request.
- Resolved issues and escalated problems with knowledgeable support and quality service.
- Resolved complex technical issues through effective problem-solving techniques and root cause analysis.
- Managed multiple projects simultaneously, meeting tight deadlines while maintaining high-quality deliverables.
- Reduced downtime for critical systems through proactive monitoring and maintenance tasks.
Education
Master of Science - MCA Computer Applications
Vikrama Simhapuri University
Guduru, India07.2025
Bachelor of Science - MECs
Krishna Chaitanya Degree College
Nellore, India03.2020
Board of Intermediate - MPC
Jagan's Junior College
Nellore, India05.2016
SSC Board -
Himalaya English Medium School
Nellore, India03.2014
Skills
- Experience in FMS, Desktop Side Support and End user Operations
- Experience in handling multiple Geography location users
- Experience in ITSM tools: Service Now, BMC Remedy Tool, CA service Desk
- Experience in Call Support and Remote Desktop Support for Client Issues
- Experience in handling Video Conference and Presentations
- Providing extended support for Client Visits
- Handling client calls and coordinating with different vendors and resolving issues within SLA
- Handling Inventory Management
- Providing Application support
- Knowledge on Microsoft Windows Client Operating Systems: XP, Vista,7, 10
- Knowledge on Microsoft Office up to Office 2016, O365
- Laptop and Desktop Installation, Configuration, up gradation and maintenance
- Installation, Configuration and troubleshooting of printers and scanners
- Network Connectivity, LAN, WAN, Wi-Fi Support
- Documenting on existing troubleshoot, creating Knowledge Base article in SNOW
- Performing Operations on the VMware, Server and Desktop Level Operating Systems, Networking and Cloud environment
- Anti-Virus: McAfee and Trend Micro
- Tools: Service Now, BMC remedy
- Good Communication skill and quickly able to understand client requirement
- Proficient in providing user support
- Comprehensive Problem-Solving abilities
- Ability to work in team environment
- Troubleshooting
- Hardware and software installation
- System Engineering
- Technical Support
Personal Information
- Gender: Male
- Nationality: Indian
- Marital Status: Unmarried
Disclaimer
I hereby declare that the above-mentioned Information is true to the best of my knowledge and experience
Languages
English
Advanced (C1)
Telugu
Advanced (C1)
Tamil
Advanced (C1)
Timeline
System Engineer (Contractor)
Cognizant Technology Solutions India Pvt Ltd.
10.2022 - 07.2024
Master of Science - MCA Computer Applications
Vikrama Simhapuri University
Bachelor of Science - MECs
Krishna Chaitanya Degree College
Board of Intermediate - MPC
Jagan's Junior College
SSC Board -
Himalaya English Medium School
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