Seetha Preetha
Customer Success Manager
Bangalore
Summary
As a Customer Success Manager at SpotDraft, I managed 40+ enterprise accounts, driving growth and value. Skilled in customer relations, inter-department collaboration, and converting upsell opportunities. Committed to high customer satisfaction and mentoring team members, fostering a positive and productive work environment. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
3
3
years of professional experience
3
3
years of post-secondary education
Work History
Customer Success Manager
SpotDraft
12.2023 - Current
- Managed 40+ enterprise accounts in North America, ensuring maximum value from SpotDraft.
- Provided product knowledge to users, resolving their use cases efficiently.
- Acted as a liaison between customers and the product team to align the product roadmap with customer needs.
- Identified and converted upsell and cross-sell opportunities into value-driven expansions.
- Ensured timely renewals.
- Identified opportunities for case studies and video testimonials.
- Trained new team members and created internal training materials to enhance the customer journey.
- Conducted regular account reviews to evaluate progress and strategize future growth opportunities for clients.
Customer Success Associate
SpotDraft
10.2022 - 12.2023
- Managed 40+ accounts in the APAC region, driving growth and adoption.
- Resolved customer escalations independently.
- Built trust and served as a trusted advisor to customers.
Customer Success Executive
FamPay
01.2022 - 10.2022
- Coordinated with product and engineering teams to address issues and updates.
- Improved customer satisfaction by streamlining communication and response times.
- Mentored junior staff, fostering leadership development.
- Analyzed annual data to determine operational performance metrics.
- Interviewed, recruited, and trained new hires.
Customer Success and Operations Associate
Able Jobs
04.2021 - 12.2021
- Built and maintained long-term relationships with enterprise clients.
- Developed strategies to enhance productivity and streamline internal collaboration.
- Acted as a liaison between clients and internal teams to ensure smooth operations.
- Trained and mentored new team members, fostering a positive work environment and professional growth.
Education
Bachelor Of Mass Media - Mass Media
SIES, Nerul
Mumbai 03.2017 - 03.2020
Skills
Good Communication Skills
Customer Relations
Inter-department collaboration
Pipeline development
Training and mentoring
Languages
English
Advanced (C1)
Malayalam
Advanced (C1)
Tamil
Upper intermediate (B2)
Hindi
Advanced (C1)
Timeline
Customer Success Manager
SpotDraft
12.2023 - Current
Customer Success Associate
SpotDraft
10.2022 - 12.2023
Customer Success Executive
FamPay
01.2022 - 10.2022
Customer Success and Operations Associate
Able Jobs
04.2021 - 12.2021
Bachelor Of Mass Media - Mass Media
SIES, Nerul
03.2017 - 03.2020
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