Google sheets
Hi, I’m
SEETHA P.S
Customer Care Executive
Ernakulam
Summary
To work actively and challenging the task given to me by using my knowledge that will further the firm's goal.
Overview
12
years of professional experience
2013
years of post-secondary education
Work History
K.K.R Builders
Cad Designer
09.2012 - 04.2014
Job overview
- Updated existing drawings based on field observations or changes requested by clients or other stakeholders involved in the project.
Intimate Matrimony
Tele-caller
02.2016 - 04.2018
Veliyathu motors Royal Enfield
Tele-caller & Front Office
08.2018 - 04.2021
Job overview
- Reduced customer complaints by providing clear explanations on products, services, and policies.
- Enhanced customer satisfaction by resolving inquiries effectively and efficiently.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
EVM Volkswagen
Customer Service Executive & Receptionist
10.2023 - 04.2024
Job overview
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
Education
Board of Public ExaminationsKerala
SSLC
Board of Higher Secondary Examination
PLUS TWO
Board of Technical ExaminationsKerala
ITI (CIVIL)
Skills
Project Management
Personal Information
- Date of Birth: 25/04/1993
- Gender: Female
- Nationality: Indian
- Marital Status: Married
- Religion: Hindu
Disclaimer
I do hereby declare that the information given above are true and correct to the best of my knowledge and belief.
Father's Name
Shanmughan
Software
Timeline
Customer Service Executive & Receptionist
EVM Volkswagen
10.2023 - 04.2024
Tele-caller & Front Office
Veliyathu motors Royal Enfield
08.2018 - 04.2021
Tele-caller
Intimate Matrimony
02.2016 - 04.2018
Cad Designer
K.K.R Builders
09.2012 - 04.2014
Board of Public Examinations
SSLC
04.2008
Board of Higher Secondary Examination
PLUS TWO
04.2010
Board of Technical Examinations
ITI (CIVIL)
04.2012