Seethalakshmi A
BANKER
Chennai
Summary
Dynamic finance professional with a proven track record at BANK OF INDIA, excelling in credit risk assessment and application processing. Enhanced credit approval efficiency, leading to improved customer satisfaction. Skilled in regulatory compliance and adept at resolving customer issues, ensuring optimal service delivery and risk mitigation.
Personable and analytical, equipped to excel in financial environments. Understanding of credit risk assessment and financial analysis, complemented by proficiency in financial software and Excel. Committed to optimizing credit processes and fostering positive client relationships.
Overview
7
7
years of professional experience
4
4
Certifications
Work History
Assistant Credit Manager
BANK OF INDIA
04.2023 - Current
- Improved credit approval process by implementing streamlined procedures and utilizing risk analysis tools.
- Analyzed industry trends to identify potential market risks and make informed recommendations for adjusting credit strategies accordingly.
- Ensured adherence to regulatory requirements and industry best practices by regularly updating department policies, procedures, and documentation.
- Optimized credit application processing times, leading to increased customer satisfaction and faster revenue recognition.
- Reduced delinquency rates by closely monitoring customer accounts and taking proactive measures to address issues.
Customer Service Associate
BANK OF INDIA
06.2018 - 03.2023
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
Education
BE - ELECTRONICS AND COMMUNICATION ENGINEERING
SRI RAMKRISHNA ENGINEERING COLLEGE
COIMBATORE 04.2001 -
Skills
Financial statement analysis
Certification
IIBF JAIIB CERTIFICATION
Timeline
NISM SECURITIES OPERATION AND RISK MANAGEMENT
03-2025
Assistant Credit Manager
BANK OF INDIA
04.2023 - Current
IIBF CERTIFIED CREDIT PROFESSIONAL
11-2021
IIBF CAIIB CERTIFICATION
11-2020
IIBF JAIIB CERTIFICATION
06-2019
Customer Service Associate
BANK OF INDIA
06.2018 - 03.2023
BE - ELECTRONICS AND COMMUNICATION ENGINEERING
SRI RAMKRISHNA ENGINEERING COLLEGE
04.2001 -
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