Seevaga K

Close-co-ordination with other departments for issue resolving and follow- ups related to client service and operations

• Ensuring One time resolution to Client via Chat support, Email Support and via Inbound and Outbound calls
• Ensuring accounting of invoice & agreements as per defined Service level Agreements.
• Networked among local business and community organizations to develop leads and generate business.
• Expanded business through effective network development, identifying new, and prospective clients.
• Maintained extensive knowledge of company products and services to provide top-notch expertise to clients.
• Developed and implemented favorable pricing structures balancing firm objectives against customer targets.
• Utilized knowledge of industry trends to develop value-added solutions and approaches for target audiences.
• Communicated with local organizations to build networks and develop leads.
• Used SAP to handle current portfolio and prospective leads.

To resolve queries via call/Email/chat support process within a stipulated time

• Floating enquiries and ensuring quotes with vendor as per approved specification and quotation comparison to ensure lowest prices maintained
• Price negotiations with vendor, cost containment within the margin and procurement
• Page 2 approvals before transmitting PO as per the system
• Release of POs and ensure PO condition in SAP as per agreed terms and responsible for any non-compliance
• Ensuring accounting of invoice & Credit notes (PO & Non-PO) as per defined Service leve Agreements
• Ensuring to account and close open transactions to meet the timelines for Month and Year end closing
• Close-co-ordination with UPS (United Postal Services) and FedEx services for resolving issues related to transit and delivery related to customer service and Logistic operations
• Collecting Credit Card details for payment processing
• To source alternate vendors for each material as a cost saving motive according to terms and conditions as agreed

• Maintaining Accounts on documentations, payments and invoices
• Following up with clients on regular basis for the payments and updating the accounts periodically
• Securing and keeping track of all incoming invoices and related documents
• Ensuring early payment discounts and eliminate late payment fees
• Handling customer queries, collections and briefing the market conditions
• Customer care executive involved in direct customer care
• Resolving customer requests, enquiries and complaints by offering solutions within stipulated turn-around time and first-time solutions
• Achieving the service level standards set by the management

• Provided timely assistance to customers via phone, email, and live chat channels, ensuring a high level of professionalism at all times.
• Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
• Utilized CRM systems effectively to track customer interactions, document detailed case notes, and access relevant account information quickly when needed.
• Developed strong relationships with clients, resulting in repeat business and positive feedback.
• Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
• Maintained thorough knowledge of product offerings to provide accurate information and expert advice to customers.

• Handled Sales and customer queries and resolving issues regarding the services o Achieving the sales targets and service level standards set by the management o Close-co-ordination with other departments for issue resolving and follow- ups
• Related to Sales, customer service and operations
• Resolving customer requests, enquiries and complaints by offering solutions within stipulated turn-around time and first-time solutions
• Achieving the service level standards set by the management