Sehajvir Singh

Regulatory Reporting & Governance - Complaints Officer

Gurgaon

Summary

Dedicated Complaints and Regulatory Specialist with nearly 8 years of expertise in operations, process transitions, and fostering strong client relationships. Currently excelling as a Complaints Officer for the UK and Lloyd's market at AXA XL, specializing in Regulatory Reporting & Governance. Proven track record in resolving high-profile complaints, delivering technical expertise, and providing strategic guidance to enhance governance, customer satisfaction, and oversight of coverholders and TPAs. Adept at data reporting, analysis, and presenting actionable insights to drive informed decision-making. Successfully transitioned and improved various processes, leveraging advanced problem-solving, negotiation, and communication skills. Committed to achieving excellence and delivering impactful, high-quality results in a dynamic, compliance-driven environment.

Overview

years of professional experience

Languages

Work History

AXA XL

Associate Consultant/Complaints Officer - Associate Consultant, RRM & Governance

01.2017 - Current

Job overview

Resolving complaints efficiently and providing expert guidance to ensure client satisfaction
Demonstrating leadership and driving operational excellence in dynamic environments
Managing transitions effectively to streamline processes and achieve seamless implementation
Optimizing processes to enhance efficiency and reduce operational time
Ensuring adherence to regulatory compliance and maintaining high conduct standards
Communicating effectively with stakeholders and analyzing data to support informed decision-making

Education

Narsee Monjee Institute of Management Studies

Executive Master of Business Administration from Applied Finance & Leadership and Strategy

Delhi University

Bachelor of Commerce (B.Com)

Skills

Data Interpretation

Leadership And Training

Led monthly stakeholder calls and facilitated team training sessions at AXA XL.
Provided constructive feedback to trainees and new team members, significantly enhancing their learning and development.
Sharpened my skill set over six years at AXA, gaining expertise in process-based applications.
Developed innovative ideas that reduced the FT count, with one tool design saving the team at least 45 minutes daily.

Interests

• Travel Enthusiast: Passionate about exploring new destinations, experiencing diverse cultures, and embracing unique traditions. • Sports Lover: Avid follower of cricket and football, with a keen interest in team dynamics, strategies, and the spirit of competition. • Fitness Enthusiast: Committed to maintaining a healthy lifestyle through regular physical activity and fitness routines. • Food Aficionado: Enthusiastic about discovering culinary delights, experimenting with flavors, and appreciating global cuisines

Timeline