Seher Siddiqui
Technical Lead M365
Pune,MH
Summary
Focused Office 365 Administrator bringing more than 5 years of diversified MS O365, Linux and Unix expertise. Excels at identifying and solving technical issues. Currently working as Technical Lead with Concentrix for MS O365 process. To ensure a challenging position in a growing organization where I would be able to utilize my capabilities to the best and in the process, add value to the organization and my career.
Overview
6
6
years of professional experience
5
5
years of post-secondary education
1
1
Certificate
Work History
Technical Lead
Concentrix Services India Pvt Ltd
Pune, Maharashtra
10.2019 - Current
- Trained and support SharePoint online and Onedrive.
- Trained and support Yammer.
- Promoted as Technical lead for Yammer since March 2022.
- Promoted as Escalation engineer for Yammer in January 2021. Troubleshooting,customizing and executing testing in Yammer as per client requirement.
- Responsible for handling escalation cases from Tier 1 and Tier 2 engineers.
- Working with MS TA's in order to resolve technical issues.
- Responsible for reviewing live cases and providing action plans for the same.
- Offered input on technical and platform-related strategic planning initiatives.
- Provided educational expertise and mentoring to junior team members.
- Advised management, business and technical staff on solutions using specific domains or technology.
- Responsible for Team performance.
- Working on complex issues.
- Work in collaboration with different teams handling M365 products.
Technical Support Executive
Capita India Pvt Ltd
Pune, Maharashtra
09.2017 - 10.2019
- Responsible for handling a wide range of incoming web chat with customers.
- Also in charge of resolving all interactions positively and to the customers complete satisfaction.
- Handling customer issues such as billing, order queries. Involved in resolving technical issues of the customers.
- Part of the technical customer service team.
- Assist customers' inquiries via live chat.
- Technical troubleshooting
System Administrator
IBM India Pvt Ltd
Bengaluru, Karnataka
05.2015 - 06.2016
- Provided administration and support of AIX and Linux software, including monitoring and troubleshooting, supporting IBM internal development accounts.
- Worked for Tivoli TSM backups of AIX / Linux / Windows systems. Worked on new pSeries and nseries hardware, including connecting to HMC, SAN storage and Ethernet switch. Installed and configured VIO server via HMC on pSeries.
- Installed and configured AIX NIM server, resulting in streamlining the AIX installation process. Ensured all software security settings for new installations set correctly.
- Responsible for migration of LPARs from local SCSI to SAN DASD, resulting in enhanced server reliability due to RAID structure of SAN. Reduced cost of power / cooling load on LAN room by migration of LPARs off older hardware onto newer hardware.
- Fixed and verified problem resolution in a timely manner, by monitoring and troubleshooting of hardware related problems including contacting and working with IBM Client Customer Engineers.
- Enhanced customer service by resolving problems while serving as escalation point contact for global Operations Team. Scheduled work assignments to be completed by on-site contractor team.
- Responsible for installation, configuration and administration of AIX on IBM P-series and Power Blade Servers. Administration of AIX Logical Volume Manager (LVM). LPAR administration and Resource management. 2015-05 - 2016-06 Setting up and configuration of NFS Server.
- Writing Shell scripts using ksh, bash for process automation of databases, applications, backup. Performed DBA tasks such as creating users, roles, imports and exports for development of databases.
- Software installation using Network Installation Manager (NIM).
- Involved extensively in trouble shooting the issues by finding out root causes, analyzing core dumps and resolving system crashes. Performed health checks on servers after the migration.
- Administrating the AIX Operating System remotely. Managing complex AIX environments running the latest p-Series and n-series hardware.
- Performing application integration to ensure that all software & hardware components are operating properly.
- Implementing security solutions that meet the security standards & requirements that satisfy governance principals and best practices.
- Handled daily and weekly backups of important database files and regular files. Handled Operating system installations on new systems. Handled the backup of the operating systems whenever a patch was installed or any changes.
- Handled Operating systems upgrades to newer version.
- Handled the daily problems with the operating systems, user login problems and addressing file.
- Handled periodic system performance tuning issues and management. Maintain large scale UNIX/Linux based NAS cluster with back-end SAN for IBM software group.
- Responsible for installation, tuning and maintenance of AIX v5.3, v6.1, v7.1, and Red Hat Linux, virtualized and standalone.
- Resolve system alerts related issues and provide root cause analysis in close cooperation.
- Live partition Mobility implementation to move existing AIX instances to the new frames.
- PowerHA clusters build and maintenance, v5.2,5.4 and 6.1. Build new AIX servers using VSwitches and NPIV technology, memory and shared processors pool configuration. HMCs installation, configuration, and upgrade.
- Responsible for Daily Backups for IBM servers.
- Performed system startup and shutdown, monitored system status. Add and delete user accounts and groups.
- Performed file system maintenance relative to mounting and unmounting, periodic cleanup and troubleshooting any discrepancies in performance of the file systems.
Skills
Active Listening
Critical Thinking
Organization and Time Management
Self-Motivated
Excellent Communication
Dependable and Responsible
Problem-Solving
Decision-Making
Teambuilding
Multitasking Abilities
Sharepoint
One-drive
M365
Azure
Yammer
Incident management
Education
High School Diploma -
Jawaharlal Nehru School
Bhopal 04.2009 - 02.2010
Bachelor of Science - Electronics And Communication
Rajiv Gandhi Technical University
Bhopal 10.2010 - 07.2014
Accomplishments
- Pursued 4 weeks training from CRISP, Bhopal on Additional Information PLC programming and its application.
- PROJECT WORK: Successfully completed and analyzed MINOR PROJECT on Automatic Street Light control system. Successfully completed and analyzed MAJOR PROJECT on Electronic Voting Machine using microcontroller.
- Used Microsoft Excel to develop inventory tracking spreadsheets. Supervised team of 10 staff members.
- Resolved product issue through consumer testing.
Additional Information
ACHIEVEMENTS:
- Participated in various cultural activities. Attended seminar on nanotechnology and cloud computing.
- Marital Status: Married
- Nationality: Indian
Certification
MS-900 Azure fundamentals
Timeline
Technical Lead
Concentrix Services India Pvt Ltd
10.2019 - Current
Technical Support Executive
Capita India Pvt Ltd
09.2017 - 10.2019
System Administrator
IBM India Pvt Ltd
05.2015 - 06.2016
Bachelor of Science - Electronics And Communication
Rajiv Gandhi Technical University
10.2010 - 07.2014
High School Diploma -
Jawaharlal Nehru School
04.2009 - 02.2010