Seher Siddiqui
Technical Lead M365
Pune,MH
Summary
Focused Office 365 Administrator bringing more than 5 years of diversified MS O365, Linux and Unix expertise. Excels at identifying and solving technical issues. Currently working as Technical Lead with Concentrix for MS O365 process. To ensure a challenging position in a growing organization where I would be able to utilize my capabilities to the best and in the process, add value to the organization and my career.
Overview
6
6
years of professional experience
5
5
years of post-secondary education
1
1
Certificate
Work History
Technical Lead
Concentrix Services India Pvt Ltd
Pune, Maharashtra
10.2019 - Current
- Trained and support SharePoint online and Onedrive.
- Trained and support Yammer.
- Promoted as Technical lead for Yammer since March 2022.
- Promoted as Escalation engineer for Yammer in January 2021. Troubleshooting,customizing and executing testing in Yammer as per client requirement.
- Responsible for handling escalation cases from Tier 1 and Tier 2 engineers.
- Working with MS TA's in order to resolve technical issues.
- Responsible for reviewing live cases and providing action plans for the same.
- Offered input on technical and platform-related strategic planning initiatives.
- Provided educational expertise and mentoring to junior team members.
- Advised management, business and technical staff on solutions using specific domains or technology.
- Responsible for Team performance.
- Working on complex issues.
- Work in collaboration with different teams handling M365 products.
Technical Support Executive
Capita India Pvt Ltd
Pune, Maharashtra
09.2017 - 10.2019
- Responsible for handling a wide range of incoming web chat with customers.
- Also in charge of resolving all interactions positively and to the customers complete satisfaction.
- Handling customer issues such as billing, order queries. Involved in resolving technical issues of the customers.
- Part of the technical customer service team.
- Assist customers' inquiries via live chat.
- Technical troubleshooting
System Administrator
IBM India Pvt Ltd
Bengaluru, Karnataka
05.2015 - 06.2016
- Provided administration and support of AIX and Linux software, including monitoring and troubleshooting, supporting IBM internal development accounts.
- Worked for Tivoli TSM backups of AIX / Linux / Windows systems. Worked on new pSeries and nseries hardware, including connecting to HMC, SAN storage and Ethernet switch. Installed and configured VIO server via HMC on pSeries.
- Installed and configured AIX NIM server, resulting in streamlining the AIX installation process. Ensured all software security settings for new installations set correctly.
- Responsible for migration of LPARs from local SCSI to SAN DASD, resulting in enhanced server reliability due to RAID structure of SAN. Reduced cost of power / cooling load on LAN room by migration of LPARs off older hardware onto newer hardware.
- Fixed and verified problem resolution in a timely manner, by monitoring and troubleshooting of hardware related problems including contacting and working with IBM Client Customer Engineers.
- Enhanced customer service by resolving problems while serving as escalation point contact for global Operations Team. Scheduled work assignments to be completed by on-site contractor team.
- Responsible for installation, configuration and administration of AIX on IBM P-series and Power Blade Servers. Administration of AIX Logical Volume Manager (LVM). LPAR administration and Resource management. 2015-05 - 2016-06 Setting up and configuration of NFS Server.
- Writing Shell scripts using ksh, bash for process automation of databases, applications, backup. Performed DBA tasks such as creating users, roles, imports and exports for development of databases.
- Software installation using Network Installation Manager (NIM).
- Involved extensively in trouble shooting the issues by finding out root causes, analyzing core dumps and resolving system crashes. Performed health checks on servers after the migration.
- Administrating the AIX Operating System remotely. Managing complex AIX environments running the latest p-Series and n-series hardware.
- Performing application integration to ensure that all software & hardware components are operating properly.
- Implementing security solutions that meet the security standards & requirements that satisfy governance principals and best practices.
- Handled daily and weekly backups of important database files and regular files. Handled Operating system installations on new systems. Handled the backup of the operating systems whenever a patch was installed or any changes.
- Handled Operating systems upgrades to newer version.
- Handled the daily problems with the operating systems, user login problems and addressing file.
- Handled periodic system performance tuning issues and management. Maintain large scale UNIX/Linux based NAS cluster with back-end SAN for IBM software group.
- Responsible for installation, tuning and maintenance of AIX v5.3, v6.1, v7.1, and Red Hat Linux, virtualized and standalone.
- Resolve system alerts related issues and provide root cause analysis in close cooperation.
- Live partition Mobility implementation to move existing AIX instances to the new frames.
- PowerHA clusters build and maintenance, v5.2,5.4 and 6.1. Build new AIX servers using VSwitches and NPIV technology, memory and shared processors pool configuration. HMCs installation, configuration, and upgrade.
- Responsible for Daily Backups for IBM servers.
- Performed system startup and shutdown, monitored system status. Add and delete user accounts and groups.
- Performed file system maintenance relative to mounting and unmounting, periodic cleanup and troubleshooting any discrepancies in performance of the file systems.
Skills
Active Listening
Education
High School Diploma -
Jawaharlal Nehru School
Bhopal 04.2009 - 02.2010
Bachelor of Science - Electronics And Communication
Rajiv Gandhi Technical University
Bhopal 10.2010 - 07.2014
Accomplishments
- Pursued 4 weeks training from CRISP, Bhopal on Additional Information PLC programming and its application.
- PROJECT WORK: Successfully completed and analyzed MINOR PROJECT on Automatic Street Light control system. Successfully completed and analyzed MAJOR PROJECT on Electronic Voting Machine using microcontroller.
- Used Microsoft Excel to develop inventory tracking spreadsheets. Supervised team of 10 staff members.
- Resolved product issue through consumer testing.
Additional Information
ACHIEVEMENTS:
- Participated in various cultural activities. Attended seminar on nanotechnology and cloud computing.
- Marital Status: Married
- Nationality: Indian
Certification
MS-900 Azure fundamentals
Timeline
Technical Lead
Concentrix Services India Pvt Ltd
10.2019 - Current
Technical Support Executive
Capita India Pvt Ltd
09.2017 - 10.2019
System Administrator
IBM India Pvt Ltd
05.2015 - 06.2016
Bachelor of Science - Electronics And Communication
Rajiv Gandhi Technical University
10.2010 - 07.2014
High School Diploma -
Jawaharlal Nehru School
04.2009 - 02.2010