SUBHANA SHAIKH
INDORE
Summary
Detail-oriented and customer-focused Support Specialist with 1+ year of experience in handling customer inquiries and resolving complex issues with efficiency and empathy. Proven ability to manage formal complaints within regulatory deadlines, perform root-cause analysis, and drive improvements in internal processes to ensure fair and transparent customer outcomes. Adept at cross-functional collaboration and committed to upholding regulatory standards and customer-centric values. Passionate about delivering high-quality support in a fast-paced, innovative environment and excited to contribute to Revolut’s mission of giving people more control, visibility, and freedom with their money.
Overview
2
2
years of professional experience
Work History
FRAUD & RISK EXECUTIVE
FIS GLOBAL
04.2024 - Current
- Generating invoices.
- Processing payment.
- Maintaining records.
- Fraud detection and prevention.
- Investigation and resolution.
- Implementing Security Measures.
- FIS GLOBAL, Inc., operating under the name ChexSystems , is a multinational technology company focused on account verification to banks and FI.
Customer Service Executive
Startek
Kolkata
04.2023 - 04.2024
- Processed orders accurately and efficiently in accordance with company policies.
- Assisted customers with product returns or exchanges according to established guidelines.
- Ensured that all customer queries were handled quickly and professionally.
- Communicated effectively with team members to ensure timely response times for customers.
Education
Simplilearn Bootcamp
01.2025
BACHELOR OF COMMERCE - Computer Applications Development
Vikram University
Ujjain, MP08-2024
HIGHER SECONDARY -
Pioneer Public School
Dewas, MP 03-2021
Skills
- Microsoft Excel
- Microsoft Word
- Microsoft Power Point
- Stakeholder Management
- Data analysis
- Power BI
- Account management
- Client interaction
- Data Visualization
- Team Work
- Strong analytical and problem-solving
- Customer service
- Team collaboration
- Project management
- Effective communication
- Analytical skills
Accomplishments
Created an Excel-based financial dashboard, improving data visualization and reporting for an Institute project., 2020
Hobbies and Interests
Adopting new technologies
Languages
- English, Full Professional Proficiency
- Hindi, Full Professional Proficiency
Personal Information
Date of Birth: 18/03/2003
Timeline
FRAUD & RISK EXECUTIVE
FIS GLOBAL
04.2024 - Current
Customer Service Executive
Startek
04.2023 - 04.2024
Simplilearn Bootcamp
BACHELOR OF COMMERCE - Computer Applications Development
Vikram University
HIGHER SECONDARY -
Pioneer Public School