Sejal Bhasin
Summary
A competent professional with over 9+ years of experience in e-commerce, operations, and procurement, continuously striving for operational efficiency and execution excellence.
Overview
11
11
years of professional experience
Work History
Operations Manager
Genpact
Hyderabad
04.2025 - Current
- Monitored staff performance and developed improvement plans.
- Recruited and hired staff for organizational vacancies, and enforced consistent policies across the workforce.
- Advised senior management on facilities needs, and delivered ongoing operational support.
- Investigated issues impacting organizational operations and service delivery to understand root causes, prepare detailed reports, and recommend corrective actions.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Led continuous improvement initiatives to enhance service delivery standards.
- Monitored key performance indicators to assess operational effectiveness regularly.
- Coordinated cross-functional teams to streamline workflows and improve efficiency.
Procure to Pay Sourcing Specialist
Accenture Solutions Pvt Ltd
New Delhi
02.2024 - 03.2025
- Detected and rectified overpayments within the system to maintain supplier account accuracy and currency.
- Secured cost-effective agreements through strategic negotiation with clients.
- Facilitated stakeholder calls, delivered consistent updates on account statuses, and monitored underpayments and overpayments to ensure financial accuracy and transparency.
- Oversaw team operations for three years, delivering clear guidance and support to facilitate seamless task execution and attain team objectives.
Procurement Operations Senior Analyst
Accenture Solutions Pvt Ltd
New Delhi
05.2020 - 02.2024
- Served as the primary liaison for the client, facilitating seamless communication and overseeing relevant processes, dashboards, presentations, etc.
- Organized and assigned ad-hoc tasks to team members, ensuring prompt and effective completion.
- Managed monthly reports and data, guaranteeing accuracy and current information for internal and client utilization.
- Directed PO aging initiatives to resolve outstanding POs and achieve service level agreement (SLA) key performance indicators (KPIs).
- Facilitated training sessions for new hires, ensuring rapid comprehension of processes, and preparation for success.
- Compiled and disseminated weekly reports to clients and internal senior management for tracking progress and performance.
- Monitored team performance to identify areas for improvement. Implemented strategies to enhance overall effectiveness.
Senior Quality Analyst
Amazon
Hyderabad
01.2017 - 02.2020
- Functioned as a Quality Analyst (QA), Global Programme Coordinator, SOP Counselor, and Mentor, emphasizing error reduction and quality enhancement.
- Directed test planning and workload optimization, enhancing team efficiency.
- Generated statistical reports and delivered quality improvement analyses to leadership.
- Engaged consistently with leadership regarding quality metrics, production challenges, and enhancements.
Process Associate
DXC Technology
New Delhi
05.2015 - 08.2016
- Achieved targets by handling queries promptly, and sharing comprehensive product knowledge.
- Managed documentation for process activities, maintaining accuracy and compliance with regulations.
- Resolved customer concerns and boosted retention by offering thorough problem-solving and active listening.
Education
Global MBA - Business, Management, Marketing & Related Services
SP Jain School of Global Management
Bachelor's degree -
Jesus & Mary College
German Language and Literature -
Goethe Institut Indien
Skills
- Operations & Sourcing
- Key Client Relationships
- Quality Management
- Due Diligence
- Vendor Management
- Data Analysis
- Training & Development
- Team Handling
- Negotiation
- Logistics oversight
- Supply chain management
- Performance management
- Project management
Websites
Awards And Appreciation
- Certificate of Appreciation, Winning the Encore award, 04/01/22, Accenture
- Encore Award, For my contribution and consistently upholding the Accenture Core Values, 01/01/23, Accenture
- Encore Award, For my contributions in the areas of client delight, operational rigor, engagement championship, and people advocacy, 07/01/23, Accenture
- Encore Award, For consistently upholding the Accenture Core Values, 10/01/23, Accenture
- Excellence Recognition Award, For driving diligently to meet the team's SLA/KPI
- Promoted to Procurement to Pay Specialist (TL)
Timeline
Operations Manager
Genpact
04.2025 - Current
Procure to Pay Sourcing Specialist
Accenture Solutions Pvt Ltd
02.2024 - 03.2025
Procurement Operations Senior Analyst
Accenture Solutions Pvt Ltd
05.2020 - 02.2024
Senior Quality Analyst
Amazon
01.2017 - 02.2020
Process Associate
DXC Technology
05.2015 - 08.2016
Global MBA - Business, Management, Marketing & Related Services
SP Jain School of Global Management
Bachelor's degree -
Jesus & Mary College
German Language and Literature -
Goethe Institut Indien