Summary
Overview
Work History
Education
Skills
Interests
INTERNSHIP
Timeline
Generic
Sejal Chouhan

Sejal Chouhan

Bengaluru

Summary

Ambitious, creative, confident, and committed character, seeking to secure employment with a reputable organisation to fully utilize my training and interpersonal skills to help and contribute to the profit of the company and expand my knowledge. Two and a half years of cross-functional experience in operations with a demonstrated history of working as Subject Matter Expert and Process Associate.

Overview

6
6
years of professional experience
2
2
Languages

Work History

Technical Support

Carrier
07.2023 - Current
  • Maintain detailed case logs and follow-ups in Salesforce, ensuring clear audit trails and resolution transparency.
  • Responded to customer technical support inquiries and complaints via phone and email, addressing needs in real-time and proactively anticipating future product concerns.
  • Installed and provided technical support for equipment.
  • Supervised technical support staff service operations and assisted with maintenance advisory.
  • Escalate complex issues to appropriate internal departments or higher-tier support while maintaining end-to-end case ownership.
  • Communicate professionally with customers through structured emails, providing clear resolutions and setting realistic expectations.
  • Collaborate cross-functionally with internal teams (operations, technical, customer success) to streamline issue resolution and client satisfaction.
  • Conduct client-facing interactions via Teams calls to understand pain points and deliver personalized support solutions.
  • Uphold data integrity and security by strictly adhering to company protocols for handling sensitive client information.
  • Maintain strong working relationships with clients, ensuring ongoing trust and collaboration.
  • Ensured seamless handover of cases by maintaining clear documentation and audit trails.
  • Track recurring issues and provide insights to product and engineering teams for long-term fixes or product enhancements.

CCE | Indore | Process Associate

Teleperformance
01.2020 - 01.2021
  • Managed sellers account and guided them to grow their business.
  • Maintained the customers confidence within the company.
  • Maintained the client and company's expectations.
  • Protected the operation by keeping the financial information confidential.
  • Developed and presented performance reports, highlighting insights and recommendations for business growth.
  • Resolved escalated issues with professionalism and urgency, maintaining trust and satisfaction.
  • Facilitated onboarding and training sessions to help new sellers navigate platform tools and policies.

Team Mate | Indore | Content Moderator

TaskUs Ind. Pvt. Ltd.
01.2021 - 2023
  • Detail-oriented approach to reviewing sensitive content.
  • Protected the operation by keeping the data confidential.
  • Contextual knowledge and ability to adapt decision-making to different situations and settings.
  • Worked on listening skills.
  • Maintained a great team environment.
  • Delivered constructive input during team huddles and process improvement discussions.
  • Ensured seamless handover of cases by maintaining clear documentation and audit trails.
  • Adapted quickly to policy changes and updated workflows with minimal supervision.

Education

Master of Science -

Vikram University
01.2021

Bachelor of Science - undefined

Vikram University
01.2018

Skills

Critical Thinking

undefined

Interests

Sports, Reading, Singing, Travelling, Photography

INTERNSHIP

  • Newton School | Full-Stack Web Development Course
  • Basic Data Structures.
  • Basic design skills.
  • Throughout the course designed and worked on projects.

Timeline

Technical Support

Carrier
07.2023 - Current

Team Mate | Indore | Content Moderator

TaskUs Ind. Pvt. Ltd.
01.2021 - 2023

CCE | Indore | Process Associate

Teleperformance
01.2020 - 01.2021

Bachelor of Science - undefined

Vikram University

Master of Science -

Vikram University

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Sejal Chouhan