SEJAL DESAI

HR Role:

• Managing the end-to-end recruitment process, including job postings, screening, interviewing, and onboarding new hires.
• Addressing employee concerns, resolving conflicts, and handling disciplinary actions.
• Maintaining employee records, managing HR databases
• Conducting periodic reviews and Annual appraisals and providing feedback to employees.
• Contributing to initiatives that improve employee morale and overall engagement.
• Assisting in the creation and implementation of HR policies and procedures.
• Administering employee benefits, answering benefit-related queries

Admin Role:

• Provide administrative support for the department to ensure operational requirements are met.
• Handle purchase requisitions, direct payment vouchers, travel reimbursements, independent contractor agreements, and requests for social functions.
• Oversee payment schedules and payroll records; verify time and attendance.
• Keep abreast of all stationary requirements.
• Coordinate and maintain tie-ups and contracts with hotels, stationery suppliers, taxi services, housekeeping, and labor contractors.
• Maintain staff records and supervise support staff.

• Spearheaded marketing activities for corporate batches
• Designed and implemented advertising campaigns
• Coordinated with franchisee and the director for operational efficiency
• Managed recruitment and training of staff
• Coordination for training of teachers and counsellors
• Ensured that all promotional, display materials, application forms, and brochures were in adequate supply
• Handled immigration and student visa department

• Greet customers warmly and assist them with inquiries.
• Handle ticket bookings, cancellations, and seat reservations.
• Anchored various movie promotions
• Resolve customer complaints or direct them to the appropriate department.
• Maintain knowledge of current and upcoming movies, show timings, offers, and promotions.
• Monitor customer feedback and suggest service improvements.
• Assist in managing crowd during peak hours or blockbuster releases.

• Consulted walk-in customers for course selection and facilitating informed decision-making regarding course adjustments or additions.
• Converted inquiries into admissions through follow-ups and created detailed reports analyzing enrollment trends
• Increased course enrollment rates through targeted marketing strategies and persuasive communication techniques and introducing new batches as per demand
• Batch allocation to teachers
• Taking constructive feedback for overall improvisation
• Modeled positive guidance and successful classroom management to maintain safety, well-being and attention of students