Sejal Jadhav
Pune
Summary
- Co-ordinate with various departments (3rd party & Inter-company departments) for smooth functioning of overall operations.
- Manage customer relation operations & ensure maximum customer satisfaction.
- Carrying out thorough research on the process and identifying ways to plug in the loop holes of the process and thereby, improving the productivity and efficiency.
- nstrumental in delivering the productivity and quality as per the SLA.
- Handling customer feedback and minimizing customer grievances.
Overview
12
12
years of professional experience
Work History
Team Leader
WNS
Pune
05.2019 - Current
• Responsible for managing and overseeing all activities.
• Daily supervision of 6 employees.
• Currently working for a project of Broker Reconciliation Statements.
• Managed to reduce the debt.
• Allocation of cash as per bank statement on daily basis.
• Refunds of excess funds and overpayment made by clients.
• Chasing clients through emails for overdue invoices.
Monthly reconciliation of client statement. Working on month-end reports like aged debt report, unallocated cash, monthly cash flow as compared to agreed statements with broker.
Accountant
Shrikant Enterprises
Pune
07.2014 - 04.2019
Accouting Executive
SKP e-solutions
Pune
02.2014 - 06.2014
Senior Executive
Infosys BPO Ltd.
Pune
04.2012 - 02.2014
Education
Bachelor of Commerce -
Modern College
Pune03-2011
Skills
Strong communication and interpersonal skills
Excellent problem-solving and analytical abilities
Languages
Marathi
First Language
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Accomplishments
- 2022 - Received Client recognition(Award)
- 2024 - Received Client recognition (Certificate)
Affiliations
- Prepared Financial Reports of 10 years for 5 companies.
- Broker Reconciliation Project
Timeline
Team Leader
WNS
05.2019 - Current
Accountant
Shrikant Enterprises
07.2014 - 04.2019
Accouting Executive
SKP e-solutions
02.2014 - 06.2014
Senior Executive
Infosys BPO Ltd.
04.2012 - 02.2014
Bachelor of Commerce -
Modern College