Sejal Jadhav
MUMBAI
Summary
My goal is to become associated with a company where I can utilize my skills and gain further experience while enhancing the company's productivity and reputation.
Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Assistant Store Manager
SUPERPETS-A VETERINARY MULTISPECIALITY
06.2023 - Current
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Developed and maintained strong relationships with vendors to facilitate timely product delivery.
- Interacted well with customers to build connections and nurture relationships.
- Reported issues to higher management with great detail.
- Managed purchasing, sales, marketing and customer account operations efficiently.
Order Management Executive
Samuel Aaron India Pvt Ltd
01.2020 - Current
- Produced invoices, shipping documents and contracts for completed orders for customer records
- Collected and verified shipping details from clients and checked packages to confirm accurate destination addresses to avoid losing products
- Completed opening and closing duties quickly and accurately for month operations and after-work handovers
- Checked incoming orders for completeness, forwarding incomplete orders to backend employees for additional process and verification, flagging incorrect packages for corrective action
- Managed complaints with calm, clear communication and problem-solving
- Handled customer concerns and escalated major issues to supervisor.
Front Desk Receptionist
Samuel Aaron India Pvt Ltd
03.2018 - 09.2018
- Collaborated effectively with customer and staff to maintain smooth-running company operations
- Met incoming customers with professional approach and provided friendly, knowledgeable assistance
- Booked conference rooms and meeting spaces, coordinating supplies and catering for company events.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
Insurance Executive
Shreenath Motors Hyundai
01.2017 - 01.2018
- Outbound calling process for Motor Insurance Policy
- Exhibited first class customer follow-up support for enhanced service
- Achieved company targets by implementing successful sales strategies
- Cold called customers to build lead database
- Increased profits by negotiating favourable terms and pricing
- Resolved customer issues and complaints with quick-thinking problem-solving
- Verified and reviewed completed contracts to maximise customer satisfaction.
Team Lead
AutoHangar Mercedes
01.2013 - 01.2016
- Calling on main leads from team members for insurance policy closing
- Presented and clearly explained insurance policy options based on client's needs and goals
- Managed sales-driven insurance teams to constantly deliver results
- Liaised with insurance providers to validate policy coverage and process medical insurance claims
- Plan and execute new strategies to increase sales
- Set company sales targets and other goals based on previous performance and forecasts
- Handled and quickly resolved customer issues regarding product sales and customer service problems
- Filed and organized production reports, sheet permits, insurance paperwork, and other production paperwork.
Senior Executive
Idea Cellular
01.2012 - 01.2013
- Worked as a Senior Executive in Outbound calling process
- Promoted sales and exclusive offers for discounts and merchandise options
- Highlighted product features and benefits to drive sales
- Employed successful sales and upselling technique to increase average sale amount.
Education
Fashion Designing Course -
MNVC
Vile Parle12.2018
HSC -
TCLV Women's College
Vile Parle12.2017
SSC -
St. Charles High School
Santacruz 12.2015
Skills
- Teamwork and Collaboration
- Friendly, Positive Attitude
- Customer Service
- Problem-Solving
- Stock management
- Customer Relations
- Store Organization
- Multitasking
- Verbal Communication
- Customer Service and Engagement
Certification
- Certified in Advance Excel
- Microsoft Word
- Power Point
Languages
English
Hindi
Marathi
Telegu
Gujarati
Hobbies and Interests
- Dancing
- Cooking
- Art Work
Timeline
Assistant Store Manager
SUPERPETS-A VETERINARY MULTISPECIALITY
06.2023 - Current
Order Management Executive
Samuel Aaron India Pvt Ltd
01.2020 - Current
Front Desk Receptionist
Samuel Aaron India Pvt Ltd
03.2018 - 09.2018
Insurance Executive
Shreenath Motors Hyundai
01.2017 - 01.2018
Team Lead
AutoHangar Mercedes
01.2013 - 01.2016
Senior Executive
Idea Cellular
01.2012 - 01.2013
Fashion Designing Course -
MNVC
HSC -
TCLV Women's College
SSC -
St. Charles High School
- Certified in Advance Excel
- Microsoft Word
- Power Point
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