Sejal Khanvilkar

Control manager

Programs

1) DOCUMENT GOVERNANCE

· Publishing all Corporate Finance policies, standards and procedures

· Check and challenge the document owner's on Firmwide updates made to policies and standards

· Made a new guide and a tool for the stakeholders to understand the process easily

· Worked on Trading Consent Order for 2024

· Presented the program updates in management meetings

· Maintaining the document sign offs and socialization evidence for Audit

· Conduct quarterly checks to identify open risks

· Work closely with Office of Document Governance and Office of Legal Obligations to make sure the program is handled with maximum controls

· Socialize and track changes from a controls standpoint

2) RECORD MANAGEMENT - Record Champion

· Handling retention and destruction of mailbox, shared drive, physical boxes and share point on Firmwide level, keeping a record of the annual recertification

· Coordinate the creation, maintenance, retrieval, protection, retention, and destruction of all records in accordance with Firmwide policy and legal, financial, governmental, and historical requirements

· Develop the database for tracking the records retention metrics

· Assist with the inventory of records for each LOB finance

· Assembled reports and presentations to share insights and recommendations with stakeholders

· Handled bank inquires through emails

· Provided one email resolution to customers

· Worked on queries related to mortgages, loans and investments

· Also supported Lending verifications for 3 months

· Analyzed historical data trends to identify areas of improvement in future collection tactics, informing strategic decision-making processes

· Supported company revenue growth by recovering outstanding debt through diligent monitoring and timely action on delinquent accounts.

· Responded to customer inquiries and provided detailed account information

· Generated and distributed monthly customer statements

· Located customers with overdue accounts and solicited payment in compliance with fair debt collection practices

· Contacted customers to discuss past-due accounts and negotiated payment plans

· Maintained compliance and regulations during all collections activities, ensuring ethical business practices

· Analyzed historical data trends to identify areas of improvement in future collection tactics, informing strategic decision-making processes

· Supported company revenue growth by recovering outstanding debt through diligent monitoring and timely action on delinquent accounts.

· Responded to customer inquiries and provided detailed account information

· Generated and distributed monthly customer statements

· Located customers with overdue accounts and solicited payment in compliance with fair debt collection practices

· Contacted customers to discuss past-due accounts and negotiated payment plans

· Maintained compliance and regulations during all collections activities, ensuring ethical business practices