Sejal Makwana
Mumbai
Summary
Experienced in customer service roles, addressing inquiries and resolving issues to enhance service delivery. Documented customer interactions accurately, contributing to improved record-keeping and continuity of service. Trained new staff on established protocols, promoting a collaborative environment and knowledge sharing among team members. Adapted to evolving customer needs, demonstrating flexibility and commitment to maintaining high service standards.
Overview
1
1
year of professional experience
2025
2025
years of post-secondary education
Work History
Customer Service Representative
Concentrix
Mumbai
08.2025 - 02.2026
- Assisted customers by addressing inquiries and resolving issues, ensuring a seamless service experience and satisfaction.
- Documented customer interactions accurately in the system, contributing to improved record-keeping and service continuity.
- Trained new staff on customer service protocols, fostering a supportive environment and promoting knowledge sharing.
- Adapted quickly to changing customer needs and feedback, demonstrating flexibility and commitment to service excellence.
- Answered customer inquiries and provided accurate information regarding products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Education
Ghyshamdas Jalan college of science and commerce
Mumbai , IndiaSkills
- Problem resolution
- Communication
- Adaptation
- Team collaboration
- Problem-solving
- Multi-task management
Timeline
Customer Service Representative
Concentrix
08.2025 - 02.2026
Ghyshamdas Jalan college of science and commerce