Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sejal Nayi

Ahmedabad

Summary

Dedicated Front Desk Executive with expertise in patient interaction, appointment scheduling, and billing assistance. Strong organizational skills ensure efficient operations and enhanced patient satisfaction. Detail-oriented professional skilled in patient communication and emergency response. Proven ability to resolve inquiries and maintain a collaborative environment, contributing to enhanced customer satisfaction and streamlined office operations. Proficient Front Desk Executive known for strong organizational skills and team collaboration. Successful in managing patient registration, data entry, and appointment scheduling, ensuring a positive experience for every patient. Respectful Front Desk Agent with extensive background in hospitality industry. Committed to creating memorable experiences for guests. Recognized for cordially answering phones, greeting guests and managing check-in and check-out processes.

Overview

6
6
years of professional experience

Work History

Lead Generator

ANM MEDIA LLP
ahmedabad
03.2024 - Current
  • Engaged potential clients via phone, email, and social media platforms.
  • Generated leads through targeted research and outreach strategies.
  • Developed and maintained comprehensive lead databases for tracking purposes.
  • Maintained an accurate record of all sales activities in the CRM system.
  • Applied lead generating methods in high number of cold calls per day.
  • Utilized email campaigns to reach out to prospective clients.
  • Established relationships with prospects by following up on leads in a timely manner.
  • Created and maintained a database of leads for follow-up by sales team.
  • Generated reports to track progress towards goals on a weekly basis.
  • Developed new leads each day at or above quotas.

Front Desk Executive

Mayflower Hospital
ahmedabad
01.2023 - 01.2024
  • Patient Interaction and Assistance.
  • Greet and welcome patients and visitors warmly.
  • Handle appointment scheduling and patient registration.
  • Guide patients to consultation rooms, labs, or billing counters.
  • Attend incoming calls and book doctor appointments.
  • Resolve patient queries (doctor availability, timings, test details).
  • Inform doctors and nurses immediately in case of emergencies.
  • Maintain patient registration forms.
  • Enter OPD/IPD patient data into the system.
  • Prepare daily reports (appointments, admissions, patient footfall).
  • Assist with consultation and test billing.
  • Handle payments (cash, card, digital).
  • Generate receipts for patients.
  • Maintain a clean and organized reception area.
  • Update notice boards and information desks.
  • Coordinate visitor entry with security and housekeeping staff.

Front Desk Executive

Apollo Hospital International Limited Ahmedabad
ahmedabad
03.2020 - 12.2022
  • Completed day-to-day duties accurately and efficiently.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Identified needs of customers promptly and efficiently.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Maintained updated knowledge through continuing education and advanced training.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.
  • Exceeded customer satisfaction by finding creative solutions to problems.

Education

HSC -

Vivekanand Vidhyalaya
Ahmedabad
04-2018

Bachelor of Commerce - Accounting

Gujarat University
Ahmedabad

Skills

  • Appointment scheduling
  • Patient registration
  • Data entry
  • Billing assistance
  • Emergency response
  • Customer relationship management
  • Patient communication
  • Team collaboration
  • Organizational skills
  • Problem solving
  • Credit and cash payments
  • Registration processing
  • Information protection
  • Office management
  • Conflict and issue documentation
  • Front office support
  • Fluent in English, Gujarati and Hindi
  • Microsoft Office:Word,Power point, Excel, Outlook
  • Familiar with Computer , Internet Environment

Timeline

Lead Generator

ANM MEDIA LLP
03.2024 - Current

Front Desk Executive

Mayflower Hospital
01.2023 - 01.2024

Front Desk Executive

Apollo Hospital International Limited Ahmedabad
03.2020 - 12.2022

HSC -

Vivekanand Vidhyalaya

Bachelor of Commerce - Accounting

Gujarat University
Sejal Nayi