Summary
Overview
Work History
Education
Skills
Languages
Timeline
Receptionist

Sejal Waghela

Ahmedabad

Summary

Experienced and dedicated professional with a proven track record in the retail/Fashion industry, I excel in leading teams to achieve operational excellence and deliver exceptional customer experiences. My leadership style is built on collaboration, strategic thinking, and a commitment to continuous improvement.

My passion lies in optimizing performance through effective team management, process improvements, and a keen focus on customer satisfaction. I'm eager to continue driving success and innovation in dynamic retail environments.

Overview

3
3
years of professional experience

Work History

Store Manager

Geetanjali salon
Ahmedabad
02.2023 - Current
  • Conducted daily store operations, including opening and closing procedures and cash handling.
  • Monitored inventory and placed orders to restock retail and salon use products.
  • Developed strategies to maximise sales and profitability.
  • Reduced shrinkage by 20% by conducting daily check out of products and monthly counts on inventory.
  • Managed and scheduled team of upto 20 employees.
  • Evaluating team performance, providing feedback, and implementing improvement plans as needed.
  • Increased sales by 15% in six month through upselling and cross selling achieving 95% of a sales target.
  • Ensuring excellent customer service by handling client inquiries, resolving complaints and providing exceptional customer service.
  • Built relationships with key customers to grow business networks and locate new opportunities.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.

Sr.Fashion Consultant and Store VM

Armani Exchange
Ahmedabad
03.2023 - 02.2024
  • Provided personalized fashion advice to customers based on their body type and keeping in mind their lifestyle, preference needs.
  • Managed daily operations including opening and banking, restocking shelves.
  • Effectively communicating styling tips and product knowledge to clients, giving excellent customer service experience.
  • Contributing to sales targets through effective client engagement and Conversion.
  • Handling Store shrinkage according to given guidelines.
  • Maintain KPI’s of the store which eventually drive the sales.
  • Communicating with pan India VM to develop and execute visual merchandising Strategies, making adjustments as necessary to optimize visual appeal and sales impact.
  • Ensuring products are displayed creatively and effectively to highlight their features and benefits, using props, mannequins, and lighting strategically.
  • Creating seasonal displays and promotional setups to showcase new arrivals, sales items, and themed collection.
  • Trained new employees on customer service standards, sales techniques, and product knowledge.
  • Followed up with customers post-sale for feedback on product satisfaction also update for new arrivals and upcoming seasonal launch.
  • Performed cold calling to generate leads for perspective clients.

Sales Advisor

H&M
Ahmedabad
09.2021 - 04.2023
  • Provided customers with information on products and services available.
  • Great customer Experience with headsup approach.
  • Create a happy and motivating working environment with help of colleagues to secure the floor operations.
  • Secure sales floor in terms of garment care and follow the health and safety routines.
  • Doing daily replenishment of products and keeping a proper size set.

Education

Bachelor of Science -

RPD College, Mumbai University
Maharashtra
05-2021

Skills

  • Loss Prevention
  • Customer Service Management
  • Store Merchandising
  • Team Development
  • Operations Management
  • Leadership
  • Sales
  • Multitasking
  • Interpersonal skills
  • Fast learning

Languages

Gujarati
First Language
English
Proficient
C2
Hindi
Proficient
C2
Marathi
Proficient
C2

Timeline

Sr.Fashion Consultant and Store VM

Armani Exchange
03.2023 - 02.2024

Store Manager

Geetanjali salon
02.2023 - Current

Sales Advisor

H&M
09.2021 - 04.2023

Bachelor of Science -

RPD College, Mumbai University

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Sejal Waghela