Sek Sahil
Banglore
Summary
Competent Technical Support Associate well-versed in assisting users with diverse computer system, mobile device and peripheral equipment problems. Familiar with security standards and usability optimization. Effectively operates autonomously to troubleshoot and fix concerns.
Overview
2
2
years of professional experience
Work History
Technical Support Associate
Concentrix Services Pvt. Ltd.
01.2023 - 01.2024
- Handling outbound calls, identifying and troubleshooting laptop issues, providing appropriate resolutions to customers
- Working with different services including chats and emails
- Handling multitasking, documenting customer conversations, and resolving complaints to customer satisfaction
- Knowledge of hardware and software related issues regarding laptops
- Oversaw troubleshooting, technical issue resolution, and consulting services to upgrade technology infrastructure
- Built strong relationships with field operations team to support business development opportunities and improve service.
- Offered remote support for cloud-based and web-based clients via phone, email and chat.
- Monitored systems in operation and quickly troubleshot errors.
- Recorded and maintained relevant notes for each client and work order.
- Analyzed issues to identify troubleshooting methods needed for quick remediation.
- Configured hardware, devices, and software to set up work stations for employees.
- Resolved issues with systems, hardware and telephones quickly and accurately.
Customer Support Executive
Cogent E-service pvt. Ltd
09.2021 - 11.2022
- Offered free products or services to pacify irate or unsatisfied customers.
- Managed high-stress situations effectively while maintaining a calm demeanor and providing empathetic support to customers facing challenges or frustration.
- Provided excellent customer service by efficiently resolving issues and responding to inquiries.
- Developed strong relationships with clients, resulting in repeat business and positive feedback.
- Maintained detailed records of customer interactions, ensuring accurate documentation for future reference.
- Enhanced team performance by consistently meeting or exceeding individual and departmental goals.
Education
Diploma -
01.2020
CHSE Odisha -
01.2018
Intermediate -
01.2018
10th SSC -
01.2016
Skills
- Remote Support
- Ticket management
- VPN Configuration
- Software Installation
- Network configuration
- Troubleshooting
- Issue Troubleshooting
- Application installations
Timeline
Technical Support Associate
Concentrix Services Pvt. Ltd.
01.2023 - 01.2024
Customer Support Executive
Cogent E-service pvt. Ltd
09.2021 - 11.2022
Diploma -
CHSE Odisha -
Intermediate -
10th SSC -
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