Summary
Overview
Work History
Education
Skills
Timeline
OperationsManager

Sekar G

Operations Manager
Chennai,Tamilnadu

Summary

A result-oriented professional with close to 14 years of experience in working with fast-paced, output-oriented organizations in operations and programs Excellent relationship management, analytical and man management skills with swiftness in ramping up operations in co-ordination with service partners, vendors and other stake holders Proven interpersonal, communication and organizational skills, with capability to work under pressure.

Overview

14
14
years of professional experience
4
4
years of post-secondary education

Work History

Operations Manager

Amazon
Chennai, Tamilnadu
05.2019 - Current
  • Drive continuous learning and process improvement culture change through best practice sharing, vocal advocacy, and visible hands-on leadership.
  • Familiarized with topology, end-to-end station operations, Line Haul, Milk Run, Sweeper deployments, Fulfillment center alignment.
  • Lead the learning, training and development for all the associates, process experts and managers in the positive correlation between customer experience and productivity
  • Excellence implementation. Create and deploy a learning calendar and ensure 100% compliance
  • Monitor performance metrics of different reporting teams and take necessary actions to improve same
  • Provide Strategic vision for the Operations Excellence program for project selection, scope, definition, and performance to ensure alignment with business strategy
  • Drive tactical execution of key initiatives building and managing the road map to achieve the Operation Excellence team’s vision.
  • Support process improvements, best practice sharing, and standardization across all Amazon Logistics processes using Lean principles.
  • Provide metrics inputs that support compliance of standard work and that drives improvements in cost and quality.
  • Champion role wise standard work based on Lean principles despite the pressure to deviate regardless of the direction from which it comes.

Team Lead

Amazon
Chennai, Tamilnadu
09.2015 - 05.2019
  • Processed inbound and outbound shipments with high accuracy by directing associate teams and managing inventory processes.
  • Oversaw daily loading and unloading of outbound trailers, replenishing of pallets, inventory management and supervising work of team.
  • Conducted root cause analysis in deficient areas to identify and resolve central issues.


Customer Relationship Manager

Piaggio Vehicles Private Limited
Chennai, Tamilnadu
11.2014 - 09.2015
  • Handled TN Service Centers – Trained all CRE (Customer Relationship Executive)
  • Setting Standard SOP across service centers to ensure best Customer service.

Business Administrator

NIIT Ltd
Chennai, Tamilnadu
11.2010 - 11.2014
  • Creating and allocating the batches for students
  • Conducting placement campus.

Customer Service Representative

Exide Industries Pvt Ltd
Chennai, Tamilnadu
11.2007 - 11.2010
  • MIS Maintenance
  • Resolving warranty claims & customer Query

Education

Diploma - Electrical and Electronics Engineering

SRM
06.2004 - 04.2007

12th - Commerce

P.C.K.G. Government Higher Sec School
06.2003 - 03.2004

10th -

P.C.K.G. Government Higher Sec School
06.2001 - 03.2002

Skills

Supply Chain Management

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Timeline

Operations Manager

Amazon
05.2019 - Current

Team Lead

Amazon
09.2015 - 05.2019

Customer Relationship Manager

Piaggio Vehicles Private Limited
11.2014 - 09.2015

Business Administrator

NIIT Ltd
11.2010 - 11.2014

Customer Service Representative

Exide Industries Pvt Ltd
11.2007 - 11.2010

Diploma - Electrical and Electronics Engineering

SRM
06.2004 - 04.2007

12th - Commerce

P.C.K.G. Government Higher Sec School
06.2003 - 03.2004

10th -

P.C.K.G. Government Higher Sec School
06.2001 - 03.2002

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Sekar GOperations Manager