Sekar G
Operations Manager
Chennai,Tamilnadu
Summary
A result-oriented professional with close to 14 years of experience in working with fast-paced, output-oriented organizations in operations and programs Excellent relationship management, analytical and man management skills with swiftness in ramping up operations in co-ordination with service partners, vendors and other stake holders Proven interpersonal, communication and organizational skills, with capability to work under pressure.
Overview
14
14
years of professional experience
4
4
years of post-secondary education
Work History
Operations Manager
Amazon
Chennai, Tamilnadu
05.2019 - Current
- Drive continuous learning and process improvement culture change through best practice sharing, vocal advocacy, and visible hands-on leadership.
- Familiarized with topology, end-to-end station operations, Line Haul, Milk Run, Sweeper deployments, Fulfillment center alignment.
- Lead the learning, training and development for all the associates, process experts and managers in the positive correlation between customer experience and productivity
- Excellence implementation. Create and deploy a learning calendar and ensure 100% compliance
- Monitor performance metrics of different reporting teams and take necessary actions to improve same
- Provide Strategic vision for the Operations Excellence program for project selection, scope, definition, and performance to ensure alignment with business strategy
- Drive tactical execution of key initiatives building and managing the road map to achieve the Operation Excellence team’s vision.
- Support process improvements, best practice sharing, and standardization across all Amazon Logistics processes using Lean principles.
- Provide metrics inputs that support compliance of standard work and that drives improvements in cost and quality.
- Champion role wise standard work based on Lean principles despite the pressure to deviate regardless of the direction from which it comes.
Team Lead
Amazon
Chennai, Tamilnadu
09.2015 - 05.2019
- Processed inbound and outbound shipments with high accuracy by directing associate teams and managing inventory processes.
- Oversaw daily loading and unloading of outbound trailers, replenishing of pallets, inventory management and supervising work of team.
- Conducted root cause analysis in deficient areas to identify and resolve central issues.
Customer Relationship Manager
Piaggio Vehicles Private Limited
Chennai, Tamilnadu
11.2014 - 09.2015
- Handled TN Service Centers – Trained all CRE (Customer Relationship Executive)
- Setting Standard SOP across service centers to ensure best Customer service.
Business Administrator
NIIT Ltd
Chennai, Tamilnadu
11.2010 - 11.2014
- Creating and allocating the batches for students
- Conducting placement campus.
Customer Service Representative
Exide Industries Pvt Ltd
Chennai, Tamilnadu
11.2007 - 11.2010
- MIS Maintenance
- Resolving warranty claims & customer Query
Education
Diploma - Electrical and Electronics Engineering
SRM
06.2004 - 04.2007
12th - Commerce
P.C.K.G. Government Higher Sec School
06.2003 - 03.2004
10th -
P.C.K.G. Government Higher Sec School
06.2001 - 03.2002
Skills
Supply Chain Management
Database Management
Strategic planning
Analytical problem solver
Operations management
Problem Solving
Timeline
Operations Manager
Amazon
05.2019 - Current
Team Lead
Amazon
09.2015 - 05.2019
Customer Relationship Manager
Piaggio Vehicles Private Limited
11.2014 - 09.2015
Business Administrator
NIIT Ltd
11.2010 - 11.2014
Customer Service Representative
Exide Industries Pvt Ltd
11.2007 - 11.2010
Diploma - Electrical and Electronics Engineering
SRM
06.2004 - 04.2007
12th - Commerce
P.C.K.G. Government Higher Sec School
06.2003 - 03.2004
10th -
P.C.K.G. Government Higher Sec School
06.2001 - 03.2002