Sekar M
Chennai
Summary
Dynamic Operations Manager at Atos Global IT Solutions, adept in driving operational excellence and enhancing team performance. Proven track record in process improvement and risk management, leading to significant efficiency gains. Skilled in budget development and team leadership, fostering a culture of continuous improvement and high-quality service delivery.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Operations Manager
Atos Global IT Solutions and Services Private Ltd
11.2023 - Current
- Ensured SLAs were met with a focus on timeliness and accuracy.
- Monitored team performance, resolving issues, and executing action plans to enhance productivity.
- Oversaw team quality and production standards to drive operational excellence.
- Developed resourcing plans based on monthly and yearly forecasts.
- Enhanced team skills through targeted training and cross-training initiatives.
- Maintained query logs, tracked trends, and identified opportunities for improvement.
- Participated in Think Tank Task Force, contributing to strategies for reducing operational losses.
- Conducted root cause analysis (RCA) and implemented measures to mitigate process risks.
Associate Manager
Atos Global IT Solutions and Services Pvt Ltd
Chennai
08.2021 - 10.2023
- Created monthly reports outlining progress on key initiatives.
- Collaborated with senior management to develop annual operational plans.
- Assisted in developing policies and procedures that improved customer satisfaction ratings.
- Analyzed financial data to identify trends and areas for improvement.
- Identified opportunities for process improvements and increased efficiency.
- Tracked project milestones and communicated updates to stakeholders.
- Managed daily workflow of team members to meet organizational goals.
- Monitored customer complaints and provided timely solutions to improve customer experience.
- Conducted regular performance reviews with direct reports.
- Implemented customer service standards across all departments in the organization.
- Ensured compliance with company regulations, laws, and safety standards.
- Proposed or approved modifications to project plans.
- Created and managed budgets for travel, training, and team-building activities.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
Process Expert
Atos India Private Ltd
09.2018 - 07.2021
- Handled Desktop Refresh Project.
- Coordinated Client Migration - 342 clients were successfully migrated to NS201 Platform.
- Coordinated User Migration - 359 users were successfully migrated to NS201 Platform.
Process Executive
Atos India Private Ltd
Chennai
01.2011 - 10.2012
- Monitored customer feedback to ensure customer satisfaction with services provided.
- Maintained quality control standards by monitoring the performance of process operations.
- Liaised with customers, addressed inquiries, handled meeting requests and answer billing questions to provide outstanding customer care.
- Pitched in to help with office tasks during busy periods and staff absences.
- Collaborated with other departmental leaders to establish organizational goals, strategic plans, and objectives.
- Coordinated and conducted classes to teach procedures to new staff members.
- Streamlined office processes and procedures to boost profits and productivity and facilitate continuous improvements.
Senior Processor
Atos IT Solutions and Private Ltd
Chennai
01.2010 - 12.2011
- Provided customer service and support to borrowers throughout the loan process from application to closing.
- Identified areas where existing processes could be improved upon or where additional training was necessary for staff members involved in the loan process.
- Researched discrepancies and issues related to loan processing activities.
- Assisted internal departments such as Underwriting and Closing in resolving any issues that may arise during the origination process.
- Implemented new systems and processes related to document preparation and management.
- Provided guidance and direction when needed to junior processors regarding policies and procedures related to the origination process.
- Utilized specialized processing software and systems effectively.
- Communicated status updates and decisions to applicants in a timely manner.
Processor
Siemens Pvt Ltd
Chennai
09.2007 - 12.2009
- Ensured proper security measures were taken when handling sensitive customer data.
- Maintained strong relationships with internal departments such as underwriting and funding teams.
- Communicated effectively with borrowers regarding changes or issues that arose during the processing period.
- Ensured compliance with all applicable regulations, laws, and guidelines.
- Maintained accurate records of all loan transactions in database systems.
- Monitored daily workflow to ensure deadlines were met for each stage of the loan process.
- Provided assistance to underwriters in the review process of loans.
- Reviewed and verified loan documents for accuracy and completeness.
- Prepared and distributed necessary paperwork to all relevant parties.
- Completed quality assurance testing on goods and products.
- Liaised with management to complete special projects and provide administrative support.
- Prepared for work to be completed by studying assembly instructions, blueprint specifications and part lists.
Education
B.Sc - Chemistry
PACHAIYAPPAS COLLEGE, UNIVERSITY OF MADRAS
Shenoy Nagar, Chennai - 3001.2006
Skills
- Business development
- Quality assurance
- Team leadership
- Problem solving
- Project management
- Work flow planning
- Financial management
- Budget development and management
- Process improvement
- Risk management
- Procedure development
- Business process re-engineering
- Document control
- Performance monitoring
- Project management and coordination
- Operational excellence and process improvement
- Client management and SLA oversight
- Training and development
Certification
- ITIL 4 Foundation: an introduction to ITIL 4
- PACE Certification (Performance as Competitive Excellence)
- Atos Lean Six Sigma Yellow Belt Certification
Total Work Experience
17 Years 8 Months
Timeline
Operations Manager
Atos Global IT Solutions and Services Private Ltd
11.2023 - Current
Associate Manager
Atos Global IT Solutions and Services Pvt Ltd
08.2021 - 10.2023
Process Expert
Atos India Private Ltd
09.2018 - 07.2021
Process Executive
Atos India Private Ltd
01.2011 - 10.2012
Senior Processor
Atos IT Solutions and Private Ltd
01.2010 - 12.2011
Processor
Siemens Pvt Ltd
09.2007 - 12.2009
B.Sc - Chemistry
PACHAIYAPPAS COLLEGE, UNIVERSITY OF MADRAS
Similar Profiles
VINAYAK PATILVINAYAK PATIL
Service Delivery Manager, Western Australia HSS at ATOS Global IT Solutions and Services Private LimitedService Delivery Manager, Western Australia HSS at ATOS Global IT Solutions and Services Private Limited
BARATH ABARATH A
Systems Engineer at ATOS Global IT Solutions And Services PrivateSystems Engineer at ATOS Global IT Solutions And Services Private
Giduturi SivaGiduturi Siva
Senior Data Analyst at ATOS Global IT Solutions And Services PrivateSenior Data Analyst at ATOS Global IT Solutions And Services Private
R. Kishore KumarR. Kishore Kumar
Vice President at RBS Business Services Pvt. LtdVice President at RBS Business Services Pvt. Ltd
Kaviya G SKaviya G S
Associate Consultant at Atos Global IT SolutionsAssociate Consultant at Atos Global IT Solutions