Summary
Overview
Work History
Education
Skills
Strengths
Weakness
Personal Information
Languages
Hobbies and Interests
Disclaimer
Timeline
Generic

SEKHAR THIRRI

Visakhapatnam

Summary

I would like to be a part of an organization where I could use and enhance my knowledge and talent for the development of both the organization and myself.

Overview

1
1
year of professional experience

Work History

Customer Service Associate

Tech Mahindra
Visakhapatnam
01.2022 - 10.2022
  • Managed a high volume of customer inquiries via phone, email, and live chat, consistently exceeding performance targets.
  • Resolved customer issues with a 95% satisfaction rate, demonstrating strong problem-solving abilities.
  • Collaborated with cross-functional teams to address complex customer concerns and ensure timely resolution.
  • Implemented proactive communication strategies resulting in a 20% reduction in customer escalations.
  • Utilized CRM software to document customer interactions and maintain accurate records.
  • Conducted customer feedback surveys and implemented process improvements based on feedback.

Education

Master of Computer Applications -

Nobel Institute of Science and technology
01.2022

Bachelor of computer science -

Dr. Himasekhar Degree College
01.2018

Skills

  • Excellent communication skills, both verbal and written
  • Proficiency in customer relationship management (CRM) software
  • Strong problem-solving and critical-thinking abilities
  • Conflict resolution and negotiation skills
  • Time management and multitasking
  • Ability to learn newer technologies
  • Excel or spreadsheet software proficiency
  • Proficiency in operating systems (Windows, macOS, Linux)
  • Software proficiency (Microsoft Office Suite, Google Workspace)

Strengths

Adaptable, Team Player

Weakness

Social Media Addiction

Personal Information

  • Date of Birth: 06/18/98
  • Gender: Male
  • Nationality: Indian
  • Marital Status: Unmarried

Languages

  • Telugu
  • Hindi
  • English

Hobbies and Interests

Sports and Fitness Activities

Disclaimer

I assure that I will work with almost Dedication and commitment positively to Organizational growth if given an opportunity.

Timeline

Customer Service Associate

Tech Mahindra
01.2022 - 10.2022

Master of Computer Applications -

Nobel Institute of Science and technology

Bachelor of computer science -

Dr. Himasekhar Degree College

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SEKHAR THIRRI