Sekhar Y
Bangalore
Summary
Focused Project Manager adept at planning, directing and maintaining continuous operations in various departments. Experienced in directing employees and keeping efficient production in accordance with quality standards. Applying creative and analytical approach to operations for continuous process improvement. Skilled at identifying or anticipating problems and providing solutions. Excels through mentoring, training and empowering team to excel in performance.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Project Manager
Powerkyte Solutions Pvt Ltd
11.2022 - Current
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
- Managed risk assessments and implemented mitigation strategies to minimize potential issues during project execution.
- Identified future capacity and capability needs for successful project planning.
- Led and motivated project team to meet and exceed project KPIs.
- Reviewed performance against targets, appropriately identifying and managing risks and opportunities.
- Reported project status and financial updates to stakeholders and collected feedback.
- Managed client expectations with professional, considered approach to projects.
- Delivered presentations and briefings to senior teams and incorporated changes into project workflows.
- Enforced set quality standards to deliver key objectives and project KPIs.
- Developed and monitored implementation strategies by creating project schedules and work plans.
- Contacted clients and scheduled handover sessions before coordinating project handovers to guarantee snag-free completion.
- Communicated progress updates to various stakeholders to secure further funding for project activities.
Operations Manager
Sourcepointmortgage - (Firstsource)
05.2021 - 10.2022
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Provided organizational leadership and established business vision to achieve sales, profit and revenue goals.
- Exceeded team goals by partnering with staff to share and implement customer service initiatives.
- Streamlined operations to consistently deliver on targets.
- Manage daily operations, ensuring the quality, cost-effectiveness, and efficiency of operations
- Monitor, analyze, and report on operational performance metrics. Identify and resolve operational issues
- Developing and tracking key performance indicators (KPIs)
- Trained and mentored a high-performing team through regular performance reviews, individual feedback and professional coaching.
- Oversaw employee recognition program to encourage professional development and high performance.
- Provided leadership to develop business plans and promote organizational vision.
Learning and Development Manager
Sourcepointmortgage - (Firstsource)
07.2020 - 05.2021
- Delivered new employee onboarding and training sessions
- Reviewed and edited all training materials for accuracy and company policy compliance
- Managed new employee orientation training process for all new batches
- Evaluated success of training programs and recommended improvements to upper management
- Trained new hires to perform cross-training exercises with experienced workers
- Implemented new learning strategies depending upon employees' skill levels
- Coordinated and prioritized required training courses for employees
- Conducted training courses and prepared videos for long-term use
- Developed online training documents for e-learning system
- Determined organization's training needs to meet business objectives
- Performed training need analysis across all business units
- Evaluate individual and organizational development needs
Assistant Manager
Sourcepointmortgage - (Firstsource)
08.2018 - 06.2020
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies
- Mentored team members to enhance professional development and accountability in workplace
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences
- Monitored security to protect employees, customers and property
- Recognized staff for contributions to company success to foster engagement and increase productivity
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements and evaluate progress toward goals
- Increased employee performance and job satisfaction to strengthen retention and engagement.
Team Leader
Sourcepointmortgage - (Firstsource)
10.2016 - 08.2018
- Mentored and guided employees to foster proper completion of assigned duties
- Built strong relationships with customers through positive attitude and attentive response
- Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values
- Initiated timely response to emails, voicemails and written correspondence
- Set up and calibrated machinery to meet specific production requirements
- Facilitated training for associates through daily coaching and regular performance appraisals
- Participated in cross-functional team-building activities
- Cross-trained and provided backup support for organizational leadership.
Team Supervisor
Indecomm Global Services
07.2013 - 10.2016
Associate Team Leader
Strategic Outsourcing Services
06.2012 - 04.2013
Senior Analyst
Ocwen Financial Solutions 'Altisource'
04.2010 - 06.2012
Title Resolution Specialist
Ocwen Financial Solutions 'Altisource'
09.2008 - 04.2010
Foreclosure Coordinator
Ocwen Financial Solutions 'Altisource'
04.2007 - 10.2008
Education
Master of Arts - English Literature
Madras University
06.2009
B Com: Accountancy -
Andhra University
05.2006
Skills
- Project Planning and Development
- Project Management
- Performance Evaluations
- Relationship Management
- KPI Setting and Management
- Process Improvement Strategies
- Productivity Improvement
- People Management
- Risk Management
- Workforce Training and Development
- Strategic Resource Management
- Contract Review and Recommendations
Certification
- Power BI, [MindLuster]
- Six Sigma
- Scrum Master
Accomplishments
- Improved efficiency: Streamlined processes and reduced waste, resulting in increased productivity and reduced costs.
- Increased revenue: Implemented strategies that have increased sales, brought in new business.
- Improved customer satisfaction: Improved customer satisfaction by implementing better communication and service standards, training staff, and addressing customer complaints effectively.
- Implemented new systems/Procedures: Introduced new technologies or processes that have improved operations, increased efficiency, or reduced errors.
- Led successful projects: Managed successful projects from start to finish, staying within budget and meeting deadlines.
- Trained and developed staff: Trained and developed staff to improve their performance and achieve business objectives.
- Improved safety standards: Implemented safety protocols and training programs that have reduced workplace accidents and injuries.
Timeline
Project Manager
Powerkyte Solutions Pvt Ltd
11.2022 - Current
Operations Manager
Sourcepointmortgage - (Firstsource)
05.2021 - 10.2022
Learning and Development Manager
Sourcepointmortgage - (Firstsource)
07.2020 - 05.2021
Assistant Manager
Sourcepointmortgage - (Firstsource)
08.2018 - 06.2020
Team Leader
Sourcepointmortgage - (Firstsource)
10.2016 - 08.2018
Team Supervisor
Indecomm Global Services
07.2013 - 10.2016
Associate Team Leader
Strategic Outsourcing Services
06.2012 - 04.2013
Senior Analyst
Ocwen Financial Solutions 'Altisource'
04.2010 - 06.2012
Title Resolution Specialist
Ocwen Financial Solutions 'Altisource'
09.2008 - 04.2010
Foreclosure Coordinator
Ocwen Financial Solutions 'Altisource'
04.2007 - 10.2008
Master of Arts - English Literature
Madras University
B Com: Accountancy -
Andhra University
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