Selena Timberlake
Clarksville,IN
Summary
Offering key skills in leadership and problem-solving, eager to learn and grow in team-oriented environment. Brings solid foundation in project management principles and effective communication techniques. Ready to use and develop skills in resource allocation and team coordination in Supervisor, Patient Support role.
Overview
6
6
years of professional experience
Work History
Team Lead
KnippeRx
03.2022 - Current
- Provide administrative support to the department supervisors and support staff relative to the department
- Assist in training, daily monitoring, coaching and critiquing of team members
- Use motivation and encouragement with agents through positive communication and feedback
- Assist and provided guidance to staff in handling call escalations and troubleshooting problems
- Lead team or group performance to meet or exceed daily, weekly, monthly goals established by Pharmacy Management team
- Troubleshoot problems until resolved
- Perform responsibilities in a professional manner, meeting Company mission and goals
- Complete other administrative tasks in a timely manner
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
Patient Advocate
KnippeRx
01.2021 - Current
- Receive inbound calls from healthcare providers and patients to schedule initial and refill orders for specialty medications using Prime
- Use Salesforce to enter patient information to determine patient’s eligibility for assistance with the cost of specialty medications
- Receive inbound calls from patients and their healthcare providers to check application status
- Place outbound calls to patients and healthcare providers regarding missing information, shipments and application status
- Assist in training of new hires to make sure they possess the skills necessary for the position
- Report adverse events/product complaint inquiries received in accordance with standard operating procedures and current good manufacturer practices
Interim Team Lead
KnipperX
10.2021 - 03.2022
- Provided administrative support to the department supervisors and support staff relative to the department
- Assisted in training, daily monitoring, coaching and critiquing of team members
- Used motivation and encouragement with agents through positive communication and feedback
- Assisted and provided guidance to staff in handling call escalations and troubleshooting problems
Case Manager
RX Crossroads
09.2018 - 03.2019
- Received inbound calls from patients to schedule initial and refill orders for specialty medications
- Used iCMS to enter patient information to determine patient’s eligibility for specialty drug programs
- Received inbound calls from patients and their healthcare providers to check application status
Education
Technical Certificate - Office Administration
Ivy Tech
Sellersburg, Indiana12.1995
Skills
- Excellent communication skills
- Critical thinking
- Detailed oriented
- Positive attitude
- Problem solving
- Decision-making
- Team leadership
- Team communication
- Quality assurance
- Team support
- Performance monitoring
- Quality control
Timeline
Team Lead
KnippeRx
03.2022 - Current
Interim Team Lead
KnipperX
10.2021 - 03.2022
Patient Advocate
KnippeRx
01.2021 - Current
Case Manager
RX Crossroads
09.2018 - 03.2019
Technical Certificate - Office Administration
Ivy Tech
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