Chandra Prakash Rathore

Key Responsibilities:

• Managed end-to-end maintenance operations of telecom tower sites across multiple circles, ensuring full compliance with SLA targets and minimizing operational penalties.
• Coordinated monthly outage sign-offs with OPCOs and OMEs, ensuring adherence to strict Turnaround Time (TAT) guidelines.
• Supervised validation and submission of outage certificates through the centralized Mobile App Portal, ensuring timely and accurate documentation.
• Prepared and analyzed performance reports for both internal management and external customers, providing data-driven insights for performance improvement.
• Generated monthly Circle-wise performance rankings based on critical O&M KPIs, helping identify areas of excellence and gaps in efficiency.
• Collaborated with the Finance team to ensure timely and accurate quarterly Payment Voucher (PV) reconciliation submissions.
• Developed and updated the Annual AMC Planner in coordination with all Circles, aligning it with evolving operational and contractual requirements.
• Led the conversion of telecom sites to Model Sites, meeting predefined technical and operational standards.
• Utilized data analysis techniques to identify performance trends, support compliance reporting, and enable informed decision-making across operational functions.

Key Skills:

SLA Management · Telecom Operations · Data Analysis · Reporting & Dashboards · Reconciliation · Performance Metrics · AMC Planning · Stakeholder Coordination

Key Responsibilities:

• Led operations for over 30,000 telecom sites, managing a cross-functional team of 100+ members to ensure high service uptime and SLA compliance.
• Monitored daily network KPIs such as uptime, FF (Force Fail) sites, and management-defined compliance metrics using internal tools and dashboards.
• Conducted weekly and monthly performance reviews with team members to assess target achievement, operational compliance, and KPI performance.
• Oversaw timely closure of fault tickets (RCA/Sub-RCA) in collaboration with TOC/NOC teams, driving root cause analysis and service restoration.
• Acted as a key point of coordination between field operations and NOC teams, ensuring seamless support across compliance and operational activities.
• Proficient in operational tools such as LSMR, Zabbix, JPL, and NOC applications, contributing to proactive monitoring and incident resolution.
• Addressed IT-related issues efficiently with the support of the GETit platform, ensuring minimal disruptions in operational workflows.
• Led daily performance monitoring to track site uptime, initiating improvement plans for underperforming sites to boost reliability.
• Maintained strong coordination with technicians, Circle Implementation (CI) teams, Cluster Managers (CMs), and O&M Managers across IPs (Infrastructure Providers) to reduce outages and improve KPI and NWA (Network Availability).

Key Skills:

Large-Scale Operations · KPI Monitoring · Team Leadership · Fault Management · NOC Coordination · Network Uptime Optimization · RCA/Sub-RCA · Telecom Software Tools · IT Issue Resolution · Cross-Team Collaboration

Key Responsibilities:

• Led daily outage validation processes, ensuring accurate identification and timely resolution of network outages to support operational continuity.
• Analyzed fuel management data to ensure efficient usage, reduce pilferage, and optimize energy costs across multiple telecom sites.
• Maintained and updated monthly inventory records in internal systems, ensuring accuracy, accountability, and alignment with field operations.
• Acted as primary coordinator between internal teams, customers, and vendors to streamline operations, resolve issues, and maintain service levels.
• Spearheaded the Vulcan P1 Project and successfully managed additional strategic initiatives, showcasing strong leadership and project execution skills.
• Provided hands-on support across all key O&M functions, including fault management, preventive maintenance, asset tracking, and compliance audits.
• Built expertise in cross-functional telecom operations, contributing significantly to site uptime, resource planning, and vendor coordination.

Key Skills:

Fuel Management · Inventory Control · Outage Validation · Project Leadership · Vendor Coordination · O&M Operations · Data Analysis · Stakeholder Management · Field Operations

• Mobile spare parts Stock inventory updating.
• The company claims account data analysis.
• Customer satisfaction responsibility.
• All types of data analysis.
• All Systems Networking & Maintenance responsibility.

• Mobile Spare parts Stock inventory maintained.
• The company claims account data analysis.
• Customer satisfaction responsibility.
• All types of data analysis.
• All Systems Networking & Maintenance responsibility.

• All Type company accounts are maintained.
• Maintained the Tally account.
• All types of data analysis.

• Two wheelers spare parts Stock inventory maintained.
• The company claims data analysis.
• Customer satisfaction responsibility.
• Guiding & Information given to the customer for all Types of two-wheeler models.
• Company service data maintained.