Selly Isnaini

• Ads Mods Brand Safety (Feb 2025 – Present):

1 -Conduct daily audits, analyze errors, provide feedback, and support quality alignment across teams.

2- Identify and analyze policy violations and provide detailed feedback to relevant stakeholders.

3- Collaborate with policy and training teams to clarify guideline interpretations and support consistent enforcement

4- Work closely with Safety Specialists to develop strategies that enhance moderation accuracy and brand trust.

• TikTok Creative Challenge (April 2024 – Feb 2025):

1- Ensured advertising content compliance with policy and local regulations.

2- Reviewed user-generated advertising content submitted to the TikTok Creative Challenge program for compliance with platform policies and local legal requirements.

3- Ensured creative submissions met quality, safety, and cultural sensitivity standards before publishing.

4- Flagged and documented policy violations, contributing to the continuous improvement of moderation guidelines.

5- Collaborated with policy and escalation teams to resolve ambiguous cases and provide feedback for policy updates.

• Core Ops Specialist (Nov 2022 – April 2024):

1- Reviewed and classified content in line with TikTok Ads policies, ensuring high accuracy and efficiency.

2- Reviewed and categorized advertising content on TikTok according to internal policies and standard operating procedures (SOPs).

3- Ensured content accuracy, appropriateness, and adherence to regional advertising regulations and platform standards.

4- Reported recurring content issues and provided feedback to policy and quality assurance teams.

5- Participated in calibration sessions and team training to align understanding and application of updated moderation policies.

Key Responsibilities:

• Managed the full recruitment cycle, from sourcing and screening candidates to offer negotiation and onboarding support.
• Partnered with clients in the consumer goods sector to understand hiring needs and deliver tailored talent solutions.
• Utilized job portals, social media, and headhunting techniques to attract qualified professionals across mid to senior levels.
• Maintained strong candidate pipelines and built long-term relationships with talent for future opportunities.
• Coordinated interviews, provided market insights, and ensured timely follow-ups to enhance the client and candidate experience.

Key Responsibilities:

Airlines Project (April 2021 – Nov 2021):

• Handled customer inquiries via voice and non-voice channels, providing support for booking issues, travel disruptions, and refund requests.
• Delivered exceptional customer service by resolving issues efficiently and empathetically in a fast-paced environment.
• Maintained service quality and compliance with airline standards and data privacy protocols.

Gaming Project (Oct 2020 – April 2021):

• Responded to player issues related to gameplay, technical bugs, and account concerns through chat and ticketing systems.
• Collaborated with internal teams to escalate unresolved cases and ensure accurate resolutions.
• Achieved service targets for response time, customer satisfaction, and first contact resolution.

• Supported parents, students, and educators during national competition events, resolving inquiries efficiently.

• Coordinated training and study tours for Bangladeshi government officials in collaboration with IPTM Bangladesh.

• Managed event logistics and execution for annual OIC Muslim World Biz exhibitions and conferences.