Open To Work
Selsipriya N
Chennai
Work Preference
Summary
Customer Service Professional experienced in banking and customer support operations. Achieved high customer satisfaction through effective communication, problem-solving, and relationship management skills. Focused on delivering exceptional service while efficiently handling diverse customer interactions and escalated issues.
Overview
3
3
years of professional experience
Work History
Customer Service Associate
DBS BANK INDIA LIMITED
Chennai
02.2025 - Current
- Assisted customers with inquiries and account management at DBS Bank.
- Resolved customer queries through live chat support platform.
- Maintained high-quality customer service standards and response efficiency.
- Delivered fast, friendly, knowledgeable service for routine questions and service complaints, ensuring customer satisfaction.
- Provided outstanding service to new and long-standing customers by addressing concerns and developing effective solutions.
- Resolved customer complaints through effective communication and problem-solving skills.
- Processed transactions efficiently and accurately in a fast-paced environment.
- Trained new staff on customer service protocols and bank policies.
Customer Service Associate – Level 2 (Permanent Employee)
DBS BANK INDIA LIMITED
02.2025 - Current
- Confirmed as a permanent employee after successful completion of contract period.
- Managed Level 2 support for customer email inquiries and service requests, ensuring timely and effective responses.
- Resolve customer concerns regarding account services, transactions, and banking requests through email communication.
- Supported customers with account-related queries, delivering effective resolutions and maintaining high customer satisfaction.
- Coordinated with internal teams to achieve timely resolution of service requests and customer issues.
- Manage document collection and verification for freeze-related documents and account service requests.
- Collected and verified documents related to FCSS and CBG-COO freeze applications in customer bank accounts for internal due diligence processes.
- Maintain accurate records and ensure compliance with banking procedures and service standards.
Customer Service Agent (Contract)
DBS BANK INDIA LIMITED
02.2024 - 01.2025
- Managed inbound calls from savings account holders, addressing inquiries and providing tailored assistance.
- Responded to inbound calls from savings account holders, providing assistance with inquiries.
- Resolved customer disputes raised through the application while educating users on effective app usage.
- Raised service requests for issues related to transactions, investments, personal loans, and account freeze concerns.
- Processed service requests for transaction, investment, personal loan, and account freeze issues, ensuring timely resolution.
Education
Bachelor’s Degree - Corporate Secretaryship
Avvaiayar Government College for Women
KaraikalSkills
- Customer retention
- Conflict resolution
- Request management
- Document collection
- Banking services
- CRM management
- Email management
- Process coordination
- Compliance adherence
- Attention to detail
- Communication skills
- CRM management
- Product solutions
- Technical literacy
Languages
Tamil, English
Interests
Tamil, English
Declaration
Tamil, English
Languages
Tamil, English
First Language
Timeline
Customer Service Associate
DBS BANK INDIA LIMITED
02.2025 - Current
Customer Service Associate – Level 2 (Permanent Employee)
DBS BANK INDIA LIMITED
02.2025 - Current
Customer Service Agent (Contract)
DBS BANK INDIA LIMITED
02.2024 - 01.2025
Bachelor’s Degree - Corporate Secretaryship
Avvaiayar Government College for Women