Selthanglien Thiek

Key Responsibilities:

• Created quotations and pricing sheets for customers and stakeholders.
• Validated customer GPS locations and cross-checked addresses for accuracy.
• Configured customer requirements in sales tools using BOM (Bill of Materials), DCF, etc.
• Received and processed Purchase Orders (POs), ensuring timely fulfillment.
• Tracked orders and managed follow-ups with stakeholders.
• Raised and handled service tickets and escalations based on SLA failures.
• Coordinated with suppliers, project managers, and sales teams throughout the order lifecycle.
• Ensured compliance with SLA agreements and took corrective action for any failures.

Key Achievements:

• Reduced SLA failures by 20% through proactive tracking and issue resolution.
• Processed an average of 500+ orders per month, maintaining a 99% accuracy rate.
• Implemented a standardized pricing validation process, reducing errors by 15%.

Key Responsibilities:

• Provided customer support for AT&T services, including plan upgrades and service inquiries.
• Handled refunds, claims, and escalations in coordination with finance teams.
• Managed customer complaints, ensuring timely and effective resolution.
• Assisted new customers with account setup and troubleshooting.

Key Achievements:

• Achieved a 90%+ customer satisfaction score by resolving issues efficiently.
• Reduced average response time by 25% through improved complaint-handling workflows.