Expertise in event management
SELVA KUMAR.
High Impact Supply Chain & Logistics Professional
Chennai
Summary
Motivated Order Management Representative processes and tracks customer orders in fast-paced environment with demonstrated commitment to customer service excellence. Multitasks, prioritizes and problem solves while creating and maintaining well-organized workflow. Strong ERP & CRM knowledge and proficiency to navigate multiple systems.
Overview
13
13
years of professional experience
5
5
years of post-secondary education
4
4
Certifications
2
2
Languages
Work History
Order Management Specialist
NOKIA
chennai
02.2022 - Current
- Reviewed orders for accuracy, errors and omissions to minimize incorrect shipments.
- Maintained knowledge of new product offerings and changes for order provisioning processes.
- Researched and addressed customer inquiries, questions and issues within 2 business days to promote optimal customer service.
- Navigated through ERP, alliance & Sales force systems to build, track and monitor orders.
- Fielded incoming calls daily and addressed order questions and concerns to serve customer needs.
- Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
- Interfaced with sales, operations and warehouse to facilitate order flow and meet processing metrics.
- Sent emails to communicate order status and informed customers of back-orders or shipping delays.
- Forecasted with vendors to allocate stock ahead of customer order to reduce lead times.
- Coordinate with operations in generating invoices
- Generate shipping labels to properly bill and ship customer orders.
Operations Team Leader
CAPGEMINI
CHENNAI
07.2018 - 01.2022
- Highly effective at maintaining compliance, increasing productivity and enhancing operations with a hands-on style
- Successful at leading by example to enforce company policies and maintain standards
- Offering 11 years 11 months of related experience to a new long-term position with room for advancement., Winner of “ MAKE THE DIFFERENCE “ program conducted by Unilever for the category WHITE SPACES (1000 $ ) and PERFECT SERVICE (100 $)
- Acknowledged by the client on excellent service deliverance in the project
- Worked as Customer Service Manager for Unilever international in Singapore for 8 months
- Received the "Employee of the Month" award in 2017,18 and 19
- Talented at reviewing team analytics to improve overall product quality
- Engaging and personable with the ability to coach and train employees to help meet their maximum potential
- Expertise as a Team Leader for an International organization for more than 2 years Determined and experienced in employee oversight, mentoring and making process improvements
- Reviewing and monitoring teams activities periodically to ensure the team working based on SOP and SLA
- Ensure all transactions are executed in a timely and accurate manner to provide superior service
- Preparing KPI report and conducting a monthly discussion with the client
- Provide backup coverage for team members and assist during crisis periods
- Interact with Relationship Managers, Product Managers, Sales, FI units, and
- Technology to resolve client and operational issues
- Conducting face to face sessions with employees on monthly basis to understand the challenges and increase their potential to achieve the goals
- Evaluating employees based on competency on year-end appraisal Identify and implement process improvements to reduce operating deficiencies and improve productivity
- Complete training courses on new requirements in business and continuing education offerings to develop strong product/process knowledge
- Recognized and rewarded outstanding work performance to cultivate a positive and collaborative customer service culture
- Handled all customer relations issues in a gracious manner and by company policies
- Multi-tasking Team Leader well-known for successfully executing new initiatives
- Patient and empathetic Team Lead with an extensive background in conflict resolution and customer care
- Desires a customer service role
- Motivated and trained employees to maximize team productivity
- Enhanced operational performance and reduced labor expenses by developing and optimizing standard practices.
TEAM LEADER
SHIPPING DOCUMENTS & LOGISTICS, CAPGEMINI
CHENNAI
01.2018 - 01.2022
- Validation and sharing the bill of lading, ISF and FTA( Free trade agreements certificate) documents with customers
- Collecting and validating the shipping documents from different parties for
- COO submission with Singapore chamber of commerce
- Coordinating with inbound team and supplier on applying B2B COO
- Preparing packing list based on manifest information and bill of lading
- Has experience in handling 50 types of shipping documents in international business
- Following with trucker for CMR and POD documents
- Co-coordinating with shipping lane on outstanding vendor payment Manage calls and up to eight scheduled appointments daily to gather information to initiate claims process
- Coordinating with shipping line for BL amendments and issuance of LOI
- Following with shipper/ shipping line on DO release
- Knowledge in LETTER OF CREDIT, BANK PROCESS, AND INTERNATIONAL RULES ON
- DOCUMENTATION AND INCOTERMS
- Reviewing the customers' LC and arranging the shipping documents to banks timely Preparing the collection orders for bank submission
- Understanding customers requirements in the documentation and training the team on LC / Bank documentation Specialist in international commercial terms (
- INCOTERMS)
- Coordinating with shipping line on freight invoice issuance based on agreed inco term.
UAT - RPA PROJECTS
CAPGEMINI
CHENNAI
02.2010 - 01.2022
- Performed a Tester role in many project in SAP HANA (SD
- Successfully implemented sales force and fourkites in the process which benefits around 400 + customers
- Use process knowledge and resources to research and perform an investigation on new development Testing in SAP and providing UAT results to respective automation factory
- Developed and implemented CSI-Bizagi which get promote in continuous improvement programs
- Participated in continuous improvement project (OMS) by generating suggestions, engaging in problem-solving activities to support teamwork
- Worked closely with Automation factory to maintain optimum levels of communication to effectively and efficiently complete projects.
PROCESS LEAD-BILLING & SALES
CAPGEMINI
CHENNAI
01.2012 - 01.2018
- Leading billing process and ensuring on completion at the time of month-end closing and reach the sales target
- Ensure all transactions are executed in a timely and accurate manner to provide superior service in month-end closing
- Updating finance team upon billing completion for account closing Knowledge
- Built successful project plans covering objectives, resources and staffing to meet schedules in month end closing
- Conducting regular discussion with customer’s service team and business development team to understand needs and provide excellent service
- Following with supplier for vendor invoice to process the billing to customer
- Creating invoice to customer based on supplier PGI and supplier invoice
- Updating GRN with account payable team for the payment process
- Creating credit notes and debit notes for customer claims for various reasons (
- Demurrage, discount, price mismatch, and return of goods)
- Creating service purchases order for freight vendor payment Preparing sales report in daily basis and sharing with the leadership team
SME – MDM, ORDER & ACCOUNT PAYABLE
CAPGEMINI
CHENNAI
02.2010 - 01.2012
- NADU
- Collecting the required information from the requestor
- Creation of material codes for material Type FERT, HALB, ROH, VERP
- Creation/Modification of art works, dimensional calculations, cases, layer and pallet
- Create & find Product Hierarchy with respect to product description
- Validation the basis requirement for vendor/customer code creations
- Performing product/Plant/storage location extension and customer and vendor creations
- Collecting and validating customer orders through email Processing the sales order & purchase order in SAP
- Sharing the purchase order copies with the supplier and creating subsequent sales orders in SAP
- Sharing order acknowledgment to the customer along with RDD In absence of
- RDD, processing the order based on dates confirmed by the client
- Coordinating with finance team on order release for credit block
- Initiating and following with MDM team on product codes Attending customer queries on order modifications
- Creating inbound and sharing with warehouse team for GRN posting
- Uploading outbound delivery orders in WMS Reconciliation of outbound delivery against inbound GRN, knowledge in 2W / 3W matching in OMNI FLOW
- Metadata and
- Validating the vendor invoice information and allocating to respective stakeholders and coordinating with planners on missing GRN for 3W matching
- Preparing reports for payment process with various bank Creating purchase orders in Ariba and processing the GRN against the vendor invoice Processing freight invoice against service PO in SAP
- Validating the employee's claims and initiating to added salary Rejecting the claims back to employees for not submitting under company policies
- Designed and prepared technical reports, studies and related documentation
Education
Bachelor of Arts - BUSINESS CORPARATE SECRETARYSHIP
Government Arts College
01.2007 - 04.2010
MBA - Supply chain & Logistics
University of Madras
Chennai 04.2019 - 05.2021
Skills
Expertise in logistics
Certification
Nov 2021 Certified [SAP 2/4HANA], [Udemy] - [Life time]
Interests
Programming & coding
Timeline
Jun 2023 Certified [Excel Macros and VBA beginners],[Linkedin]-[life time]
06-2023
May 2023 Certified [Supply chain basics],[Linkedin]-[life time]
05-2023
May 2023 Certified [Python fundamental, essential and working with files],[Linkedin]-[life time]
05-2023
Order Management Specialist
NOKIA
02.2022 - Current
Nov 2021 Certified [SAP 2/4HANA], [Udemy] - [Life time]
11-2021
MBA - Supply chain & Logistics
University of Madras
04.2019 - 05.2021
Operations Team Leader
CAPGEMINI
07.2018 - 01.2022
TEAM LEADER
SHIPPING DOCUMENTS & LOGISTICS, CAPGEMINI
01.2018 - 01.2022
PROCESS LEAD-BILLING & SALES
CAPGEMINI
01.2012 - 01.2018
UAT - RPA PROJECTS
CAPGEMINI
02.2010 - 01.2022
SME – MDM, ORDER & ACCOUNT PAYABLE
CAPGEMINI
02.2010 - 01.2012
Bachelor of Arts - BUSINESS CORPARATE SECRETARYSHIP
Government Arts College
01.2007 - 04.2010
Similar Profiles
Irvan VickrizalIrvan Vickrizal
PMO Automation Tool Coordinator and Developer at NOKIAPMO Automation Tool Coordinator and Developer at NOKIA
Mehluli MoyoMehluli Moyo
IT Client Service Manager at NokiaIT Client Service Manager at Nokia
Isaiah ShuttIsaiah Shutt
Construction Manager/Regional Technical Manager at NokiaConstruction Manager/Regional Technical Manager at Nokia
Sivakumar KasiviswanathanSivakumar Kasiviswanathan
System Program Manager at NokiaSystem Program Manager at Nokia
Hari Krishna NallapareddyHari Krishna Nallapareddy
Lead Engineer at VESTAS WIND TECHNOLOGY INDIA PRIVATE LIMITEDLead Engineer at VESTAS WIND TECHNOLOGY INDIA PRIVATE LIMITED