Selva Kumar G J
Tirupattur
Summary
Communicative Customer Service Executive experienced in solving problems and building great client rapport. An enthusiastic team player. Pursuing a new position where hard work and honesty will be valued. Reliable Customer Service Executive used to building lasting client relationships. Seeking the opportunity to boost a company's success through attention to detail and the drive for excellence.
Overview
9
9
years of professional experience
Work History
Software Developer
Cloudstier Solution Pvt Ltd
10.2022 - 01.2025
- Developed and maintained cross-platform mobile applications using Flutter framework.
- Integrated and managed SQL Server databases for backend data handling and performance optimization.
- Collaborated with UI/UX designers to deliver responsive and user-friendly mobile interfaces.
- Participated in agile development cycles, ensuring timely delivery of features and bug fixes.
- Coordinated with QA team to troubleshoot issues and ensure software quality.
Airport Operations Agent
AIRINDIA SATS PVT LTD
12.2017 - 09.2022
- Greeted and welcomed passengers to the airport terminal.
- Assisted with the boarding process, ensuring that all necessary documents were in order.
- Provided customer service to travelers by answering questions and addressing complaints.
- Monitored passenger check-in queues and ensured timely processing of travelers' tickets.
- Coordinated with other departments for efficient operations at the airport terminal.
- Performed security checks on luggage and passengers as per standard safety protocols.
Customer Service Executive
INTEL GLOBAL SERVICES
10.2015 - 12.2017
- Provided prompt and courteous service to customers via phone, email, and chat.
- Resolved customer complaints in a timely manner while maintaining professional attitude.
- Identified opportunities for process improvement within the customer service department.
- Developed strong relationships with customers by providing knowledgeable advice on products and services.
- Monitored customer feedback regularly to identify areas for improvement in services offered.
Education
B.E - Computer Science Engineering
SRI NANDHANAM COLLEGE OF ENGG & TECH
Tirupattur, Tamilnadu04.2015
+2 - undefined
HOLY CROSS MAT HR SEC SCHOOL
Tirupattur, Tamilnadu03.2011
SECONDARY SCHOOL - undefined
HOLY CROSS MAT HR SEC SCHOOL
Tirupattur, Tamilnadu03.2009
Skills
- - Regulatory Compliance Adherence - Project Management
- - Accurate data entry - Organizational Skills
- - Effective problem solving - Relationship Building
- - Problem-solving abilities - Team Leadership
- - Safety Management - Conflict Resolution
LANGUAGES
Tamil: First Language
English: C1 (Advanced)
Telugu: B1 (Intermediate)
Kannada: B2 (Upper Intermediate)
Timeline
Software Developer
Cloudstier Solution Pvt Ltd
10.2022 - 01.2025
Airport Operations Agent
AIRINDIA SATS PVT LTD
12.2017 - 09.2022
Customer Service Executive
INTEL GLOBAL SERVICES
10.2015 - 12.2017
+2 - undefined
HOLY CROSS MAT HR SEC SCHOOL
SECONDARY SCHOOL - undefined
HOLY CROSS MAT HR SEC SCHOOL
B.E - Computer Science Engineering
SRI NANDHANAM COLLEGE OF ENGG & TECH
Similar Profiles
AMRITESH KUMARAMRITESH KUMAR
Team Leader - Project Management at Huawei Technologies Ind Pvt Ltd, Manpower :Avacend Solution Pvt Ltd.Team Leader - Project Management at Huawei Technologies Ind Pvt Ltd, Manpower :Avacend Solution Pvt Ltd.
Sudhir GhawadeSudhir Ghawade
Protocol Data Manager at Accenture Technology solution Pvt. LtdProtocol Data Manager at Accenture Technology solution Pvt. Ltd
DIVYA DUBEYDIVYA DUBEY
Relationship Manager -Tele Communication at Greenday Farmer Solution Pvt. Ltd.Relationship Manager -Tele Communication at Greenday Farmer Solution Pvt. Ltd.
MURUGESH PUNITHANMURUGESH PUNITHAN
Safety Supervisor & ACMV Duct Installation Team Leader at Steel Pro Engineering Pte LtdSafety Supervisor & ACMV Duct Installation Team Leader at Steel Pro Engineering Pte Ltd
Mathivanan AvanthivananMathivanan Avanthivanan
Food Service Worker at Sundhara VillasFood Service Worker at Sundhara Villas