Summary
Overview
Work History
Education
Skills
Certification
Disclaimer
Languages
Timeline
Generic

SELVA SATHIS.S

Bengaluru

Summary

Meet with business partners to determine business, data and functional requirements, Translate business and data requirements into Salesforce design Participate in and/or lead efforts to develop and execute testing, training and documentation.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Senior Product Support Engineer

Target Recruit
Bengaluru
02.2022 - Current
  • Appointed as Salesforce Tech Lead to manage a Salesforce org with over 250+ users across multiple departments.
  • Led the development and implementation of TargetRecruit, a Salesforce-based solution tailored for healthcare, finance, staffing, and recruiting sectors.
  • Handled resource allocation, environment migrations, and JIRA ticket management to support defect resolution and platform enhancements.
  • Planned, configured, and developed custom objects, fields, relationships, and business logic to support core business functions.
  • Successfully guided junior engineers through code reviews, architectural discussions, design sessions, and onboarding processes.
  • Managed client interactions, including handling case inquiries and conducting group discovery sessions to gather and refine business requirements.
  • Implemented object-level, field-level, and record-level security by analyzing access needs and configuring custom profiles and permission sets accordingly.
  • Implemented custom Salesforce solutions by leveraging various Flow types, with a focus on Screen Flows, Record-Triggered Flows, and Scheduled Flows to automate business processes and enhance user interaction.
  • Led the Salesforce implementation team in delivering end-to-end lifecycle support including planning, development, testing, and deployment.
  • Designed and built high-performing Lightning Web Components (LWC), resulting in a 45% reduction in page load times and improved UI performance.
  • Created and managed multiple custom tabs, record types, Apex triggers, workflows, validation rules, and reports for operational efficiency.
  • Collaborated cross-functionally to integrate Salesforce with third-party applications such as DocuSign, Conga and Outlook, ensuring seamless data flow, enhanced automation, and consistent business continuity.

Relationship Manager

Proptiger.com
02.2019 - 10.2020
  • Educated customers about Product options and processed purchases.
  • Fixing up the appointments with clients to understand the insights of the clients and suggesting properties according to their suitable needs.
  • Resolved conflicts and negotiated mutually beneficial agreements between clients and builders.
  • Developed and cultivated lucrative relationships with both new and existing clients through effective communication and exemplary interpersonal skills.

Academic Counsellor

Toppr.com
09.2018 - 02.2019
  • Completed daily cold calling and outreach to build sales pipeline.
  • Fixing up the appointment to meet the student along with their parents.
  • Initial agenda is to counsel the students and analyze their weaker areas and provide solutions through toppr portal.
  • Handled negotiations effectively to close a deal.
  • Resolved problems, improved operations and provided exceptional service.

Sales Consultant

Ford India Pvt Ltd
06.2017 - 07.2018
  • Created detailed sales presentations to communicate product features and market data.
  • Stayed knowledgeable on latest product innovations and technological advancement through continuous training.
  • Used consultative sales approach to understand client needs and recommend relevant vehicle to fulfill their requirements.

Education

Bachelor of Engineering - Automobile Engineering

VELAMMAL ENGINEERING COLLEGE
01.2017

Skills

  • Salesforce Classic and Lightning
  • Sales Cloud and Service Cloud
  • User setup and role hierarchy
  • Profiles and permission sets
  • Sharing rules and field-level security
  • Process automation and workflows
  • Data management tools
  • Email integration solutions
  • Third-party tool integration
  • Audit trail and compliance tracking
  • Custom reporting and dashboards
  • Apex class and triggers

Certification

Salesforce Certified Administrator (ADM SU21), 11/15/21

Disclaimer

I hereby confirm that the above given information are true and correct to the best of my knowledge.

Languages

  • Tamil, Proficient in speaking and writing
  • English, Proficient in speaking and writing
  • Hindi, Proficient in reading and writing

Timeline

Senior Product Support Engineer

Target Recruit
02.2022 - Current

Relationship Manager

Proptiger.com
02.2019 - 10.2020

Academic Counsellor

Toppr.com
09.2018 - 02.2019

Sales Consultant

Ford India Pvt Ltd
06.2017 - 07.2018

Bachelor of Engineering - Automobile Engineering

VELAMMAL ENGINEERING COLLEGE

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