SELVA SATHIS.S
Bengaluru
Summary
Meet with business partners to determine business, data and functional requirements, Translate business and data requirements into Salesforce design Participate in and/or lead efforts to develop and execute testing, training and documentation.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Senior Product Support Engineer
Target Recruit
Bengaluru
02.2022 - Current
- Appointed as Salesforce Tech Lead to manage a Salesforce org with over 250+ users across multiple departments.
- Led the development and implementation of TargetRecruit, a Salesforce-based solution tailored for healthcare, finance, staffing, and recruiting sectors.
- Handled resource allocation, environment migrations, and JIRA ticket management to support defect resolution and platform enhancements.
- Planned, configured, and developed custom objects, fields, relationships, and business logic to support core business functions.
- Successfully guided junior engineers through code reviews, architectural discussions, design sessions, and onboarding processes.
- Managed client interactions, including handling case inquiries and conducting group discovery sessions to gather and refine business requirements.
- Implemented object-level, field-level, and record-level security by analyzing access needs and configuring custom profiles and permission sets accordingly.
- Implemented custom Salesforce solutions by leveraging various Flow types, with a focus on Screen Flows, Record-Triggered Flows, and Scheduled Flows to automate business processes and enhance user interaction.
- Led the Salesforce implementation team in delivering end-to-end lifecycle support including planning, development, testing, and deployment.
- Designed and built high-performing Lightning Web Components (LWC), resulting in a 45% reduction in page load times and improved UI performance.
- Created and managed multiple custom tabs, record types, Apex triggers, workflows, validation rules, and reports for operational efficiency.
- Collaborated cross-functionally to integrate Salesforce with third-party applications such as DocuSign, Conga and Outlook, ensuring seamless data flow, enhanced automation, and consistent business continuity.
Relationship Manager
Proptiger.com
02.2019 - 10.2020
- Educated customers about Product options and processed purchases.
- Fixing up the appointments with clients to understand the insights of the clients and suggesting properties according to their suitable needs.
- Resolved conflicts and negotiated mutually beneficial agreements between clients and builders.
- Developed and cultivated lucrative relationships with both new and existing clients through effective communication and exemplary interpersonal skills.
Academic Counsellor
Toppr.com
09.2018 - 02.2019
- Completed daily cold calling and outreach to build sales pipeline.
- Fixing up the appointment to meet the student along with their parents.
- Initial agenda is to counsel the students and analyze their weaker areas and provide solutions through toppr portal.
- Handled negotiations effectively to close a deal.
- Resolved problems, improved operations and provided exceptional service.
Sales Consultant
Ford India Pvt Ltd
06.2017 - 07.2018
- Created detailed sales presentations to communicate product features and market data.
- Stayed knowledgeable on latest product innovations and technological advancement through continuous training.
- Used consultative sales approach to understand client needs and recommend relevant vehicle to fulfill their requirements.
Education
Bachelor of Engineering - Automobile Engineering
VELAMMAL ENGINEERING COLLEGE
01.2017
Skills
- Salesforce Classic and Lightning
- Sales Cloud and Service Cloud
- User setup and role hierarchy
- Profiles and permission sets
- Sharing rules and field-level security
- Process automation and workflows
- Data management tools
- Email integration solutions
- Third-party tool integration
- Audit trail and compliance tracking
- Custom reporting and dashboards
- Apex class and triggers
Certification
Salesforce Certified Administrator (ADM SU21), 11/15/21
Disclaimer
I hereby confirm that the above given information are true and correct to the best of my knowledge.
Languages
- Tamil, Proficient in speaking and writing
- English, Proficient in speaking and writing
- Hindi, Proficient in reading and writing
Timeline
Senior Product Support Engineer
Target Recruit
02.2022 - Current
Relationship Manager
Proptiger.com
02.2019 - 10.2020
Academic Counsellor
Toppr.com
09.2018 - 02.2019
Sales Consultant
Ford India Pvt Ltd
06.2017 - 07.2018
Bachelor of Engineering - Automobile Engineering
VELAMMAL ENGINEERING COLLEGE
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