SELVA SIVARANJANI S
Puducherry
Summary
Commerce Post Graduate with extensive experience in banking and financial operations, specializing in compliance and risk management. Proven track record in secure transaction processing, process optimization, and enhancing workflow efficiency. Recognized for strong analytical skills and problem-solving abilities, contributing to improved operational procedures and client satisfaction. Committed to delivering high-quality results that support organizational growth and continuous professional development.
Overview
2024
2024
years of professional experience
Work History
Operations Support Specialists
Citicorp Services India Private Limited (CSIPL)
Chennai
08.2021 - 05.2023
- Led and executed the Signature Verification Process - Disbursement Operations for the North America portfolio, and Risk Management (NAM P&R) Team, ensuring compliance and risk mitigation.
- Coordinated communication between teams to ensure smooth workflow.
- Maintained accurate documentation of operational procedures and policies.
- Provided training support to new employees on operational tasks and tools.
- Streamlined processing of financial transactions, achieving error-free payments and receivables operations.
- Optimized database systems for secure storage and accessibility of critical banking data.
- Resolved client issues through case management tools, ensuring prompt responses and effective resolutions.
- Implemented automated processes with condition-based triggers to enhance official communications.
- Supported Data Enrichment Process - Utilized remote access to extract cheques, maintaining accurate records in MS Word and Excel.
- Ensured timely delivery of cheque details to clients while keeping records updated in MS Word and Excel.
- Supported Payee Name Authentication Process - Verifying cheques and payee details to mitigate fraud risks.
Internship
NCR Corporation India Private Limited
Puducherry
2018 - 2018
- Collaborated with Sales & Operations team to enhance analytics capabilities.
- Acquired inter-personal skills while gaining knowledge in logistics, supply chain management, and procurement operations to streamline delivery of services.
- Maintained accurate records of all activities performed throughout internship period.
Education
M.Com - Commerce
Loyola College
Chennai07-2018
B.Com - Commerce
Bharathidasan Government College For Women
Puducherry07-2015
Skills
- Microsoft Office Suite
- Communication Coordination
- Time management
- Fraud mitigation
- Teamwork
- Team leadership
- Advanced Excel proficiency
- Database management
- Data entry accuracy
- Employee training
- Risk management
- Cash management
Process Applications
- Vector exception, Weblite access, database access, Star Case, TFO (Transaction Flow Optimization), MIS, job trigger, TSO (Transaction Service Operations), and MS Office tools
- Remote access: Correspondence, Citi Direct application, Data enrichment process
- Managed quality check, productivity, hourly updates, checklist, and process workflow from start to end of the day
- Payee name authentication (PNA) applications, PNV 4.1, image EX control center, and PNA PROD
Projects
An Analysis on Crypto-Currencies
Personal Information
- Date of birth : 15.06.1994
- Gender : Female
- Nationality : Indian
Languages
- English
- Tamil
- Sanskrit
Awards
- Certificate of Excellence – 1st place in 'Street Theatre Competition,' Loyola College, Chennai
- Certificate in Life Skills Training Programme by 'School of Human Excellence,' Loyola College, Chennai
Hobbies and Interests
- Pencil art works
- Portrait drawings
- Member and volunteering in social work activities and outreach programs
- Focusing on supporting educational needs and special need children's
Timeline
Operations Support Specialists
Citicorp Services India Private Limited (CSIPL)
08.2021 - 05.2023
Internship
NCR Corporation India Private Limited
2018 - 2018
M.Com - Commerce
Loyola College
B.Com - Commerce
Bharathidasan Government College For Women