SELVA SURYA DEVA. N
Customer Support Co-Ordinator
TRICHY
Summary
- Taking to become a responsible and challenging professional in any kind of atmosphere where I can apply my knowledge and experience to implement my skills. So as to achieve self-realization and accomplishment of organizational goals and a steady-paced professional growth.
- A strong team player, adept in supporting team members to achieve personal and professional goals
- Highly organized, Hardworking and dedicated with a positive attitude
- Skilled in identifying tasks to facilitate on-time and cost efficient completion
Overview
9
9
years of professional experience
3
3
years of post-secondary education
2
2
Languages
Work History
Virtual Customer Support Co-ordinator
HOMEFIX SG PTE LTD
06.2024 - 03.2025
- Managed customer inquiries, complaints, and escalations, ensuring a high level of customer satisfaction
- Provided end-to-end support, resolving issues through calls, emails, and chat
- Maintained strong relationships with clients by understanding their needs and offering tailored solutions
- Ensured timely follow-ups and customer engagement to improve retention and loyalty
- Coordinated with internal teams (sales, logistics, and operations) to resolve customer concerns efficiently
Business Development Executive
Global Connect Business Solutions
09.2023 - 05.2024
- Identified and qualified leads through market research, cold calling, and networking
- Engaged with potential clients to present company services and create interest in collaboration
- Negotiated pricing, contracts, and terms to close profitable deals
- Developed strategic partnerships to enhance business growth and revenue
- Maintained and updated CRM systems with lead status, sales progress, and customer interactions
Operations - Delivery Management Cell and Customer Support Service
DTDC EXPRESS LTD
08.2022 - 08.2023
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours across night, weekend, and holiday shifts.
- Worked effectively in fast-paced environments.
- Proved successful working within tight deadlines and a fast-paced environment.
- Organized and detail-oriented with a strong work ethic.
Quality Control
ROYAL ENFIELD MOTORS PVT LTD
03.2019 - 03.2020
- To assure the Process Audit, Quality of the products delivered
- To act as a liaison between departments & the customer to ensure on time corrections to the queries raised by the customer on desired product quality
- Analyse customer returns for failure and prepare 8D's as per customers' requirements
- Drive improvement actions for customer return failures
- Maintain and improve the documented system to meet ISO requirements
- Implementation of 5S in the shop floor
- Reduce the production cycle time
- Implementation of single piece flow line in the line
- Improve handling methods of materials in WIP stages - Introduction of new design WIP handling equipment's like trolleys, racks, etc
- Reduction in handling damages
Quality Control
NSK BEARING MANUFACTURING PVT LTD
06.2016 - 12.2018
Education
BCA - Computer Application
01.2022 - 01.2025
GPA: 77%
DME - undefined
GPA: 72%
10th-Std - undefined
GPA: 75%
Skills
Windows Operating System
Timeline
Virtual Customer Support Co-ordinator - HOMEFIX SG PTE LTD
06.2024 - 03.2025
Business Development Executive - Global Connect Business Solutions
09.2023 - 05.2024
Operations - Delivery Management Cell and Customer Support Service - DTDC EXPRESS LTD
08.2022 - 08.2023
ALAGAPPA UNIVERSITY - BCA, Computer Application
01.2022 - 01.2025
Quality Control - ROYAL ENFIELD MOTORS PVT LTD
03.2019 - 03.2020
Quality Control - NSK BEARING MANUFACTURING PVT LTD
06.2016 - 12.2018
SRI ADHISANKARAR POLYTECHNIC COLLEGE - DME,
R.C HIGHER SECOUNDARY SCHOOL - 10th-Std,
Languages
English
Tamil
Improvement Projects
- Implementation of 5S in the shop floor.
- Reduce the production cycle time.
- Implementation of single piece flow line in the line.
- Improve handling methods of materials in WIP stages - Introduction of new design WIP handling equipment's like trolleys, racks, etc.
- Reduction in handling damages.
Mobile Numbers
- 8072458044
- 8608827237
Disclaimer
Hereby, I declare that the information and facts herein stated above are true to the best of my knowledge and belief.
Personal Information
- Age: 26
- Father's Name: NAGARAJAN S
- Date of Birth: 06/22/98
- Nationality: Indian
- Marital Status: unmarried
Roles And Responsibilities
Managed customer inquiries, complaints, and escalations, ensuring a high level of customer satisfaction., Provided end-to-end support, resolving issues through calls, emails, and chat., Maintained strong relationships with clients by understanding their needs and offering tailored solutions., Ensured timely follow-ups and customer engagement to improve retention and loyalty., Coordinated with internal teams (sales, logistics, and operations) to resolve customer concerns efficiently., Identified and qualified leads through market research, cold calling, and networking., Engaged with potential clients to present company services and create interest in collaboration., Negotiated pricing, contracts, and terms to close profitable deals., Developed strategic partnerships to enhance business growth and revenue., Maintained and updated CRM systems with lead status, sales progress, and customer interactions., To assure the Process Audit, Quality of the products delivered., To act as a liaison between departments & the customer to ensure on time corrections to the queries raised by the customer on desired product quality., Analyse customer returns for failure and prepare 8D's as per customers' requirements., Drive improvement actions for customer return failures., Maintain and improve the documented system to meet ISO requirements.
Improvement Projects
- Implementation of 5S in the shop floor.
- Reduce the production cycle time.
- Implementation of single piece flow line in the line.
- Improve handling methods of materials in WIP stages - Introduction of new design WIP handling equipment's like trolleys, racks, etc.
- Reduction in handling damages.
Mobile Numbers
- 8072458044
- 8608827237
Disclaimer
Hereby, I declare that the information and facts herein stated above are true to the best of my knowledge and belief.
Personal Information
- Age: 26
- Father's Name: NAGARAJAN S
- Date of Birth: 06/22/98
- Nationality: Indian
- Marital Status: unmarried
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