SELVAA SANTHOSH R

• Worked on Payment Posting, waiving and assessing Fees, returning incorrect and invalid cheque notes.
• Closely worked with daily reconciliation of processed items (Loan adjustments, Research issues, Disbursements)
• Responsible in all aspects of residential and loan payment processing, loan adjustments, research issues and daily reconciliation of processed items.
• Posting the Payments which deals with Reversal and Chargeback process.
• Frequent interaction with clients to understand their expectation and feedback.
• Processing files on a daily basis to control the errors in order to give quality and customer and client satisfaction.
• Meeting the TAT on turnaround time.

• Senior Document Verification Officer in Customer service and Light House teams for Mortgage Loan Applications.
• Process in PEXA (E-Conveyance/Online settlement and Registration of home loans)
• Handling Escalations for immediate Settlement of Clients/customers.
• Process all loans, including the most complex files and states in Australia.
• Evaluate loan documentation and clear conditions as per delegated authority.
• Assisting in trainings and (floor support) new hires.
• Serve as an intermediary for loan issues with Loan Originators/Firms and other related departments.
• Maintaining Productivity and achieving Target within the SLA. Handling reports for settled loan applications.

• Valuation Officer for land estimation process and assisting with the real estate agents on the Pricing queries.
• Processing fee charges calculations for land estimation reports.
• Maintaining Productivity and achieving Target within the SLA

Perform any other duties as assigned.

• Handling Escalations for immediate Settlement of Clients

Serve as an intermediary for loan issues with valuation firms, Loan Originators and other related departments.

• Analyzed data trends to proactively address potential issues before they escalated into more significant problems.
• Enforced compliance with Business teams/process, maintaining up-to-date knowledge on relevant guidelines and changes in legislation.
• Identified opportunities for cost savings by analyzing production processes and implementing changes to minimize waste, without compromising product quality.
• Perform 100% QC for daily release funds process and teams as per desired quantity and quality.
• Function as an enabler in reducing quality errors for Home Loan and customer settlement teams.
• Meeting more than 100% productivity and quality targets.
• Assign work items through Macro allocations and completion of reports.
• Identify and escalate process, policy and procedural improvements which can benefit the customer service operations/departments.
• Promote engagement and support culture within the team.
• Correct and timely actioning of all escalations received from the internal and external stakeholders.
• Responsible to update Quality frameworks/checklists and other related documentation accurately.