Summary
Overview
Work History
Education
Skills
Websites
Timeline
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Selvaganapathy S

Data Analyst
Chennai

Summary

Brings over 8 years of IT Experience along with knowledge on huge volumetric dataset and worked in vivid reporting tools as per client requirement. Detail-focused Data Analyst with knowledge in data warehousing, process validation and business needs analysis. Proven to understand customer requirements and translate into actionable project plans. Dedicated and hard-working with passion for Big Data. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

8
8
years of professional experience
13
13
years of post-secondary education

Work History

Data Analyst

Star health insurance
Chennai
02.2023 - Current
  • To maintain complete call center data that includes WFM, performance, attrition, Roster report, Agent Login logout report, Attendance Report, Allowance report, Productivity report
  • Produced monthly reports using advanced Excel spreadsheet functions.
  • Created various Excel documents to assist with pulling metrics data and presenting information to stakeholders for concise explanations of best placement for needed resources.
  • Analyzed transactions to build logical business intelligence model for real-time reporting needs.
  • Used business objects, business intelligence and other reporting tools to extract data from data solutions and data warehouses.
  • Analyzed large amounts of data to identify trends and find patterns, signals and hidden stories within data.
  • Developed and implemented data collection systems and other strategies to optimize statistical efficiency and data quality.
  • Designed custom tracking systems to monitor KPIs, ensuring alignment with organizational goals and objectives

Process Associate – SQL Developer

Smart Connect Technologies
Bangalore
05.2022 - 02.2023
  • Developing Various Dashboards using Power BI, Tableau Developing Various Dashboards using Power BI, Tableau
  • Pulling data from backend database using queries and SQL for Realtime Dashboard
  • Develop Power BI, Tableau desktop reports and dashboards.
  • Consult with business and technology partners on data visualization options and best practices.
  • Identified and resolved process issues to drive optimal workflow and business growth
  • Collaborated with team to define business requirements for organizational processes, achieve productivity standards, and adhere to accuracy standards
  • Partnered with cross-functional teams to conduct thorough discovery and due diligence on existing processes

Process Associate – Data Analyst

Tata Consultancy Services
Chennai
06.2020 - 02.2022
  • Market Risk project is one of main wings of ‘Run the Bank’ stream of Deutsche Bank.
  • Overseeing the global market performance this process involves in the Value at Risk calculation & analysis and in projecting the Economic Capital requirement for the bank.
  • Increased productivity by developing automated tools for routine data processing tasks
  • Planning and dividing work based on daily volume to meet SLA and resolving queries of team member
  • Helping new joined employee on mandatory course completion, system allocation and scheduling process training
  • Conducting session of advanced excel for team weekly
  • Preparation of daily reports for team
  • Helping in Internal audit
  • Playing key role in creating resource utilization report for profit margin report.
  • Extensive usage of MS Excel (Aggregate Functions, Formulas, VLOOKUP Index, Match, Data Validation, Conditional Formatting, Pivot table.)
  • Improved decision-making processes by presenting comprehensive data visualizations and reports to key stakeholders
  • Facilitated knowledge sharing among team members through regular training sessions on best practices in data analytics techniques and tools

Process Associate

British Telecom (BT)
Chennai
10.2015 - 05.2020
  • Develop Power BI, Tableau desktop reports and dashboards.
  • Consult with business and technology partners on data visualization options and best practices.
  • Follow up with clients to ensure their IT systems are fully functional after troubleshooting.
  • Overseeing inbound and outbound to confirm Telephone Directories
  • To place orders to track them and follow up.
  • Been flexible with shift when there was need to extend my support.
  • Identified and resolved process issues to drive optimal workflow and business growth
  • Monitored and reported on process performance to verify compliance with established standards
  • Collaborated with team to define business requirements for organizational processes, achieve productivity standards, and adhere to accuracy standards

Education

Bachelor of Arts - Commerce & Accounting

Sindhi College of Arts And Science
Chennai
03.2011 - 03.2024

Skills

Providing Client solution by implementing SQL queryundefined

Websites

Timeline

Data Analyst

Star health insurance
02.2023 - Current

Process Associate – SQL Developer

Smart Connect Technologies
05.2022 - 02.2023

Process Associate – Data Analyst

Tata Consultancy Services
06.2020 - 02.2022

Process Associate

British Telecom (BT)
10.2015 - 05.2020

Bachelor of Arts - Commerce & Accounting

Sindhi College of Arts And Science
03.2011 - 03.2024

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Selvaganapathy SData Analyst