Selvakumar Chellapandian
Project Manager
Chennai,TN
Summary
Accomplished IT professional with over 17 years of experience in the software development lifecycle, specializing in Oracle technologies and applications for over a decade. Proven expertise in project management with PMP and PSM I certifications, demonstrating a strong track record of leading cross-functional teams to implement complex solutions, including a recent contact center operation across multiple regions. Currently leveraging Salesforce technology to manage delivery and enhance operational efficiency, alongside extensive hands-on experience in Oracle EBS enhancements and operations. Skilled in requirements gathering, solution design, and process management within Agile methodologies, delivering impactful results across the telecom, manufacturing, and insurance sectors.
Overview
18
18
years of professional experience
7
7
Certifications
Work History
Project Manager
Cognizant Technology Solutions
02.2022 - Current
- Request for Proposal
- Reviewing & Coordinating estimates with Sales Team
- Project Management
- Overseeing development activities and Timelines
- Solutioning and Estimation
- Project Delivery
- Project Planning
- Risk Management
- Escalation Management
- Revenue forecasting
- Resource fulfillment and management
Project Manager & Scrum Master
Cognizant Technology Solutions
08.2021 - 01.2022
- Performed Scrum Master role for the Managed outcome project
- Coordinating Scrum events (Daily Scrum calls, Planning and Review calls)
- Doing Demo with key stakeholders
- Participate in Backlog Grooming
- Actively reporting the progress with customers in the scrum of scrums
- Release coordination
- Project Delivery
- Billing and Revenue Management
- Practicing Salesforce Technologies
Functional Consultant & Operations Lead - Onshore
Tata Consultancy Services
04.2017 - 05.2021
- Provided all levels of consultancy and directed project development. Identified requirements and solutions to meet overall business needs with responsibility to lead teams to enhance and improve business platforms
- Actively working with customers to streamline the end to end business process involving Service Contracts, Install base, Inventory
- Functional responsibilities include: requirements gathering, functional gap analysis, application design, setups, testing, preparing training guides and user training documents.
- Active member of R12 Service Contract module implementation
- Recently engaged in Oracle Subscription Management Cloud on boarding process
- Actively working in DevOPS model
- Worked on Configuring AME setup for contract workflow approval
- Worked on Web Application Desktop Integrator(WebADI) concepts to update Contracts and Install base details
- Worked the Contract Renewals configurations
- Created multiple custom solutions for the business needs to enhance the operations
- Worked with inbound and outbound custom applications
- Hand on and good experience in addressing real time Contract authoring and related issues
- Worked on end to end business flows across modules
- Having good knowledge on how Contracts are linked with OM, Inventory, Install base, Receivables
- Maintaining the Install base health by addressing transaction errors
- Hands on knowledge about System Administrator roles
- Effectively involved in debugging the Install base issue and solutioning
- Done Enhancements in Custom QA Validation, Custom Extended Warranty Creation Program
- Responsible for documenting the existing applications and processes as a part of the Operations
- Assignment involved Oracle EBS R12 Configuration, Development and Testing In, OM, Service Contracts, Install Base, PLSQL, Workflow, CPQ Integration with EBS
- Very much hands on in Oracle EBS R12 Configuration
- Performed leadership role in onboarding new team members utilizing expertise in Oracle ERP concepts.
Techno Functional lead - Onshore
Tata Consultancy Services
05.2013 - 03.2017
- Assignment involved in Development, Enhancement and Maintenance issues occurring in the Order Management, Inventory, Service Contracts
- Solving Extended Warranty, Service Agreement creation and failure Issues with field team
- Custom solution for factory manufacturing and packing process in supply chain
- Territory Management in Service Contracts
- Custom end user reports using XML / BI Publishers
- Handling Return Material Authorization(RMA) billing and Reporting
- Warehouse Stock Reporting
- Performing System Administrator activities
- Experience in form personalization
- Coordinating with DBA during Maintenance activities
- Manage offshore team of 5
- Worked in multiple customer locations(UK & USA) during the term
Service Recovery Manager
Tata Consultancy Services
08.2010 - 04.2013
- Non ERP Service application decommissioning / Oracle 11i Service contracts implementation
- Assignment involved Enhancement and Support Operations Oracle 11i Service Contracts, Install base and Receivables module
- Supported 3rd party custom application for customer care operations
- Customization of Service Contract Quality Assurance, Service Contracts Approval and billing
- Setting up of Descriptive Flex Fields, Value sets, Look-ups, Concurrent programs.
- Conversion of Service Contracts, Install Base
- Work Closely with Business Analyst Team to provide proof of concept for 11.5.10 features to avoid customization.
- Enhancement in Service Agreement Renewal process, Custom QA Validation, Custom Extended Warranty Creation Program
- Performed Offshore Coordination
- L2/ L3 mode of working
- Supported the application working closely with the Business and Support Manager resolving production issues.
Developer
Tata Consultancy Services
05.2007 - 04.2010
- Developing and enhancing custom client tool used for forecasting
- Gathering and analyzing the Requirement from the client
- Worked on PLSQL and Perl Scripting
- Worked on Training & Study Materials for 11i Conversion Conversion, Procurement Card Process, and Banks Conversion.
- Worked on Oracle Order Management module, Held the role of Technical Developer and performed Design and Development of Oracle Reports and Outbound/Inbound Interface between Legacy and Oracle Application.
- Performed unit testing
- Had Undergone External Oracle 11G DBA Training during the project term
DR Tester
Tata Consultancy Services
08.2007 - 12.2007
- Analysis of Preplanning Data Collection Guide
- BIA Document Preparation
- Create, upload and maintain documents for the respective plans in custom DR system
- Coordinate with BCP Managers to perform testing
Education
Bachelor of Engineering - Electrical And Electronics Engineering
Anna University
Chennai 04.2001 -
Skills
Project management
Certification
PMP - Project Management Professional
Timeline
Project Manager
Cognizant Technology Solutions
02.2022 - Current
Project Manager & Scrum Master
Cognizant Technology Solutions
08.2021 - 01.2022
Functional Consultant & Operations Lead - Onshore
Tata Consultancy Services
04.2017 - 05.2021
Techno Functional lead - Onshore
Tata Consultancy Services
05.2013 - 03.2017
Service Recovery Manager
Tata Consultancy Services
08.2010 - 04.2013
DR Tester
Tata Consultancy Services
08.2007 - 12.2007
Developer
Tata Consultancy Services
05.2007 - 04.2010
Bachelor of Engineering - Electrical And Electronics Engineering
Anna University
04.2001 -
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