A goal-oriented PMP Certified Professional with over 20 years of hands-on experience managing projects in various streams and operational execution. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
18
18
years of professional experience
6
6
Certificates
1
1
Language
Work History
Lead, Project Management Competence Center
KONE Corporation
08.2021 - Current
Heads the KBS Project Management Competence Center (CoC) which owns the KBS project management portfolios, which include Process Transitions, Service placement, the KONE Way Growth transition, and other major KONE projects such as Business Platform Renewal (BPR), HR 2.0, and Global Process Owners Driven projects
Led the KONE Business services in the SAP S4 Implementation program and optimized 246 different processes in various streams with the engagement of GPOs and Operations expertise
Enhanced the KBS scope by leveraging the SAP S4 Implementation, estimated opportunity benefit €52 Million
Developed and implemented a strategic initiative named KBS as a Scalable deployment engine” to support the S4 Hanna Deployment for 70 countries
Estimated benefit €6 Million
Successfully transitioned 140+ FTEs processes across the globe to 8 different KBS locations in the world
Net worth Saving € 1.7 Mn per year
KBS Project Management competence center drives & supports various projects including Process Harmonization, Establishing R2R CoE, Cronacle automation, etc in conjunction with the E2E process stream & KBS Area Operations
These projects are estimated to reap € ~2,445K operational benefits
Established the R2R Center of Excellence team in partnership with the KBS Genpact location
This resulted in 90% account reconciliations through Blackline, of which 70%+ are automated, 24/7 MJE posting via RPA, real-time monitoring and visibility of month-end close, enhanced controllership, 41% productivity, and as well € 350K saving
Established a CoE Setup for intercompany accounting with the collaboration GPOs, to standardize and harmonize the process across 60+ units.
Head, Intelligent Process Automation (Senior Manager)
KONE Corporation
02.2018 - 08.2021
Transforms the ways of working through deployed automation routines, and leads a team of automation developers and automation process analysts located in multiple geographies (onshore/offshore)
Managed RPA projects from start to finish, including identification, implementation, adoption, solution design, delivery governance, client and vendor management, and production support management
Facilitating the strategic use of RPA solutions (i.e Blue Prism, UIPath, and others) to manage the daily operational tasks
Coordinating with the RPA Maintenance Team for successful handover of Bot after hypercar
Restructuring operations and developing strategic alliances with consulting firms and RPA tool vendors
Successfully saved € 2.72 Mn by developing 130 Bots for 174 processes.
Associate General Manager
WABCO India
07.2016 - 01.2018
Led operations of GBS Business functions at Chennai
Interfaced with Functional Leaders to understand the business requirements and ensure qualitative delivery
Monitored project status and conducted regular process automation review meetings with focus on streamlining business operations
Managed the transformation/ productivity improvement projects
Implemented required metrics & controls to improve the effectiveness of the business processes
Introduced Robotic Process Automation to Global Business Services, created 20 bots using in-house technical team to automate process in HR, Finance and IT
Delivered SLA-based services for operations management and confirmed compliance with the policies/ processes linked to service transition, implementation and operations of outsourcing services
Built & maintained excellent business relationship with clients; ensured optimal utilization of resources
Planned for contingencies to ensure minimal effect on deliverables, held and led review/ project meetings and coordinated with other team members to define best practices.
Operations Manager
Capgemini Business Services (India) Ltd.
12.2013 - 06.2016
Defined & Implemented a roadmap to set an Offshore AP team of 133 Members by transitioning processes from 3 different regions – US, Europe & APAC
Successfully implemented / Migrated ERP (SAP) systems & AP workflow tools as part of outsourcing/transition solutions
Partner with process owners and support functions for smooth transitions and to create an innovation culture; data-driven decision-making; and continuous improvement aligned with business objectives
Implemented P2P Global Process Model for all the OE's(Operations Entity) for the client belonging to the Insurance Vertical
Managed a team of 133 FTEs, ensuring all Service Level Agreements with the customer were achieved consistently
Assure for engagement margin/customer profitability above 15% every month by various levers – Pricing, Grade Mix & reducing the indirect cost to the maximum possible extent Lead & mentor projects by inculcating a continuous improvement culture across the organization Improved the engagement profitability (20%) through various strategies such as seat utilization, reducing the buffer resources, resource sharing, etc.
Team Manager
Cognizant Technology Solution
04.2008 - 11.2013
Managing 3 teams of 60 Members in Accounts Payable process
Supervising the performance of team members on a day-to-day basis, to meet the SLA's & KPIs
Understand the clients requirements and motivate the teams to meet the requirements
Identify the training needs of associates and organize suitable training programs in coordination with global talent development teams
Monitoring the performance of associates, ensuring compliance with pre-set quality parameters and to meet & exceed baseline
Identify and implement ways to improve Seat utilization & capacity utilization
Selected Accomplishments: SLA improvement (Turnaround time, productivity & quality) projects in F&A (across PTP & OTC) domain to ensure noiseless delivery & ensure continued value creation for clients
18% increase in productivity for Accounts payable process
Awarded “Best Innovation Project” at a global level Completed a Green Belt project “Improving on Time Completion %” – Established many controls in the work flow tool to priorities the requests and automated the indexing activity.
Officer – Finance
Philips Shared Service Center
02.2006 - 04.2008
Handled Two teams of 11 Members in the Accounts Payable team and Centralization Vendor Query team of Philips Medical System Process
Good Knowledge of Invoice Processing, Accruals, Aging Reports, Reconciliation, and other activities involved in the AP process
Preparing and Maintaining ICS Files for KPMG and SOX Audit
Preparing MIS reports about team performance and productivity on a Weekly and Monthly basis
Handled and maintained a highly confidential database (Vendor Master)
Handled vendor Queries from all over the world via Phone and Emails Releasing the payment as per the payment schedule
Good Analyzing skills in Critical Issues, Solving daily issues for the team Members in Invoice processing by having in-depth knowledge of the Accounts Payable process in SAP.
Education
Master of Business administration (Finance) -
Chennai University
Chennai, Tamil Nadu
Bachelor of Science - Computer Science
Alpha Arts & Science College
Chennai, India
04.2001 - 2003.04
Skills
Strategic Thinking
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Certification
Project Management Professional from Project Management Institute, USA
Timeline
Lead, Project Management Competence Center
KONE Corporation
08.2021 - Current
Head, Intelligent Process Automation (Senior Manager)
<ul>
<li>Spearhead the management and oversight of the National Bio and Agro-Defense Facility (NBAF) project, a pivotal national asset developed in partnership with the U.S</li>
<li>Department of Agriculture (USDA) and the U.S</li>
<li>Department of Homeland Security (DHS)</li>
<li>Collaborate with USDA and DHS stakeholders to ensure a seamless transition of operations and mission capabilities from the aging Plum Island Animal Disease Center (PIADC) to NBAF, ensuring uninterrupted research, diagnostics, and training essential to national security</li>
<li>Lead the operational endurance phase, validating work processes and laboratory setups to guarantee compliance with the highest safety and biocontainment standards, particularly in biosafety level-4 (BSL-4) environments</li>
<li>Act as the hiring manager, conducting interviews and selecting high-quality employees to ensure the success of both DCA and NBAF</li>
<li>Serve as a subject matter expert pert for the payroll system Paychex, overseeing and approving payroll for 63 officers biweekly while managing paid time off and leave requests to maintain the security posture for the facility</li>
<li>Monitor project milestones, providing critical updates to senior management and stakeholders while ensuring alignment with USDA's mission objectives and federal guidelines</li>
<li>Direct the development and execution of strategic initiatives to facilitate efficient collaboration with federal partners, ensuring all laboratory operations adhere to regulatory requirements set forth by the Federal Select Agent Program (FSAP)</li>
<li>Foster a culture of excellence and professionalism within the team, emphasizing rigorous training, safety compliance, and operational integrity as key components of NBAF's mission to safeguard public health and the nation's food supply</li>
<li>Monitored budgeting activities by tracking expenditures and providing regular updates to management.</li>
<li>Analyzed existing processes within a department or organization in order to identify areas for improvement or increased efficiency.</li>
<li>Implemented quality control measures throughout each stage of a project's lifecycle.</li>
<li>Worked closely with senior managers to ensure that all projects were completed according to schedule.</li>
<li>Conducted research on potential vendors, suppliers, contractors and subcontractors for projects.</li>
<li>Provided administrative support to the Project Manager in order to facilitate successful project outcomes.</li>
<li>Prepared monthly progress reports summarizing key accomplishments achieved since the last report.</li>
<li>Trained junior staff on best practices for managing multiple projects simultaneously.</li>
</ul> at Defense Contracting Activity, LLC<ul>
<li>Spearhead the management and oversight of the National Bio and Agro-Defense Facility (NBAF) project, a pivotal national asset developed in partnership with the U.S</li>
<li>Department of Agriculture (USDA) and the U.S</li>
<li>Department of Homeland Security (DHS)</li>
<li>Collaborate with USDA and DHS stakeholders to ensure a seamless transition of operations and mission capabilities from the aging Plum Island Animal Disease Center (PIADC) to NBAF, ensuring uninterrupted research, diagnostics, and training essential to national security</li>
<li>Lead the operational endurance phase, validating work processes and laboratory setups to guarantee compliance with the highest safety and biocontainment standards, particularly in biosafety level-4 (BSL-4) environments</li>
<li>Act as the hiring manager, conducting interviews and selecting high-quality employees to ensure the success of both DCA and NBAF</li>
<li>Serve as a subject matter expert pert for the payroll system Paychex, overseeing and approving payroll for 63 officers biweekly while managing paid time off and leave requests to maintain the security posture for the facility</li>
<li>Monitor project milestones, providing critical updates to senior management and stakeholders while ensuring alignment with USDA's mission objectives and federal guidelines</li>
<li>Direct the development and execution of strategic initiatives to facilitate efficient collaboration with federal partners, ensuring all laboratory operations adhere to regulatory requirements set forth by the Federal Select Agent Program (FSAP)</li>
<li>Foster a culture of excellence and professionalism within the team, emphasizing rigorous training, safety compliance, and operational integrity as key components of NBAF's mission to safeguard public health and the nation's food supply</li>
<li>Monitored budgeting activities by tracking expenditures and providing regular updates to management.</li>
<li>Analyzed existing processes within a department or organization in order to identify areas for improvement or increased efficiency.</li>
<li>Implemented quality control measures throughout each stage of a project's lifecycle.</li>
<li>Worked closely with senior managers to ensure that all projects were completed according to schedule.</li>
<li>Conducted research on potential vendors, suppliers, contractors and subcontractors for projects.</li>
<li>Provided administrative support to the Project Manager in order to facilitate successful project outcomes.</li>
<li>Prepared monthly progress reports summarizing key accomplishments achieved since the last report.</li>
<li>Trained junior staff on best practices for managing multiple projects simultaneously.</li>
</ul> at Defense Contracting Activity, LLC