Selvakumar R
Sri City-Andhra Pradesh
Summary
Accomplished Quality Deputy Manager possessing Diploma in Mechanical Engineering and solid experience in managing 2-Wheeler and 3-Wheeler vehicle manufacturing, demonstrating 16 years of proficiency in quality control, warranty management, and process quality.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Quality Deputy Manager-Warranty Coordinator
Hero MotoCorp Ltd
03.2022 - Current
- Processed warranty claims for franchises, ensuring timely submissions and accurate balances.
- Analyzed rejected claims to identify trends and implemented effective resubmission strategies.
- Developed tracking systems for parts returns, preventing chargebacks.
- Trained technicians on repair documentation practices to enhance compliance.
- Liaised with factory representatives to resolve complex warranty issues efficiently.
- Maintained customer and warranty records in accordance with ISO/IEC 17025:2005 regulations.
- Conducted quality checks on calibrations performed by technicians, upholding high standards.
- Managed daily operations, delegating tasks to optimize productivity and efficiency.
Senior Engineer -Process Quality
Nahars Engineering India pvt ltd
Bangalore
03.2021 - 02.2022
- Executed comprehensive CMM inspection programming and instrument management for quality assurance.
- Conducted thorough analysis of fixtures and gauges to ensure precision in manufacturing.
- Performed APQP analysis on fabricated weld parts to maintain compliance with industry standards.
- Led process and product audits to identify areas for improvement and maintain consistency.
- Collaborated with weld and press shop teams to optimize production workflows.
- Analyzed customer-reported issues, implementing effective solutions to enhance satisfaction.
- Utilized 5W1H problem-solving tools to address operational challenges systematically.
- Planned calibration schedules for instruments and gauges to uphold measurement accuracy.
Quality Engineer-Process Quality
Neel Metal Products
Bangalore
09.2018 - 03.2021
- Executed CMM programming and inspections to ensure precision in production quality.
- Calibrated instruments to maintain accuracy and reliability across operations.
- Analyzed drawings and interpreted GD&T symbols for effective manufacturing processes.
- Conducted process and product audits, achieving zero defects in final outputs.
- Performed customer return analysis to identify areas for improvement and enhance satisfaction.
- Managed new projects from inception to completion, ensuring adherence to quality standards.
- Developed quality documents to support compliance with industry regulations.
- Prepared IATF audit documentation, including MSA, 7QC tools, process flow, and SPC reports.
Engineer-Standard Room
Sri Krishna Industries
11.2017 - 09.2018
- Executed dimensional inspections utilizing Coordinate Measuring Machine (CMM) and FARO ARM technologies.
- Applied Geometric Dimensioning & Tolerancing (GD&T) standards to ensure measurement precision.
- Performed routine and corrective calibration on inspection instruments, achieving 100% compliance with ISO standards.
- Conducted Gage Repeatability and Reproducibility (GRR) studies to validate measurement processes.
- Managed calibration and repair of all functional receiver gauges and checking fixtures.
- Maintained precise calibration records to ensure zero nonconformities during annual audits.
- Collaborated with design teams, providing feedback on GD&T and fixture design for improved accessibility.
Quality Engineer-Standard Room
Synchorn Machine Tools prvt Ltd
Bangalore
11.2016 - 11.2017
- Conducted CMM inspection of all parts and components to ensure compliance with specifications.
- Applied geometric dimensioning and tolerancing knowledge for effective quality control.
- Performed 2D and 3D inspections based on standard drawings to verify accuracy.
- Developed processes for reverse engineering of parts to enhance quality assurance.
- Implemented and documented in-house audits to maintain regulatory standards.
- Ensured strict adherence to customer requirements throughout internal processes.
- Resolved quality issues during incoming inspections, in-process audits, and internal damage assessments.
- Prepared daily quality reports and facilitated discussions on quality-related issues.
Team Member-Process Quality
Saint Gobain India private Ltd
Chennai
09.2012 - 04.2015
- Conducted first article inspections to ensure adherence to specifications.
- Performed daily audits of processes and products to maintain quality standards.
- Reduced rejection rates through targeted analysis and corrective measures.
- Resolved customer complaints by implementing effective action plans.
- Collaborated with cross-functional teams to address and solve problems efficiently.
Junior Engineer-Standard Room
Neel Auto Private Limited
Hosur
06.2009 - 09.2012
- Operated CMM (FARO) machine for precise measurements and quality assurance.
- Prepared control plans, minutes of meetings with vendors, and various quality control documents.
- Conducted product audits, process audits, and fixture audit reports to ensure compliance.
- Resolved quality issues in weld shop assembly line to enhance production efficiency.
- Interacted with customer suppliers to maintain clear communication and expectations.
- Guided teams in creating zero defect products through effective training and oversight.
- Monitored and audited in-process and final quality documents per established systems.
- Supported production departments by implementing corrective actions based on audit findings.
Education
Diploma of Higher Education - Mechanical Engineering
Lakshmi Narayana polytechnic college
Dharmapuri01.2009
Skills
- Warranty processing
- Customer satisfaction
- Compliance management
- Calibration management
- Data analysis
- Risk assessment
- Project management
- Root cause analysis
- Training development
- Compliance monitoring
- Root cause identification and resolution
- CMM programming
- Internal and external calibration
- ISO 9001 and TS 16949 documentation
- Quality management system documentation
- Gauge repeatability and reproducibility
- Measurement system analysis
- ISO 17025 certification process
- Roughness and contour testing
- ULM machine operation
Certification
- ISO/IEC 17025 NABL Auditor
- Six Sigma
- Code Of Conduct(COC)
- Prevention of Sexual Harassment (POSH) Act
Languages
Tamil
Proficient
C2
English
Advanced
C1
Kannada
Upper Intermediate
B2
Hindi
Upper Intermediate
B2
Telugu
Elementary
A2
Hobbies and interests
- Listening music
- Cooking
Timeline
Quality Deputy Manager-Warranty Coordinator
Hero MotoCorp Ltd
03.2022 - Current
Senior Engineer -Process Quality
Nahars Engineering India pvt ltd
03.2021 - 02.2022
Quality Engineer-Process Quality
Neel Metal Products
09.2018 - 03.2021
Engineer-Standard Room
Sri Krishna Industries
11.2017 - 09.2018
Quality Engineer-Standard Room
Synchorn Machine Tools prvt Ltd
11.2016 - 11.2017
Team Member-Process Quality
Saint Gobain India private Ltd
09.2012 - 04.2015
Junior Engineer-Standard Room
Neel Auto Private Limited
06.2009 - 09.2012
Diploma of Higher Education - Mechanical Engineering
Lakshmi Narayana polytechnic college