Selvakumar Shanmugam
Sales and Operational Specialist @Travel and Tourism Industry
Madurai
Summary
Focused Sales Manager committed to motivating others and offering extensive knowledge penetrating new territories and promoting product lines. Highly effective mentor driven to assess individual and group performance to implement improvements and set goals. Determined individual with background in establishing and nurturing lucrative partnerships.
Overview
12
12
years of professional experience
11
11
years of post-secondary education
1
1
Certification
Work History
Manager - Sales
ONE ABOVE DESTINATION MANAGEMENT PVT LTD
12.2021 - Current
- Meet the Agents and Creating Awareness and sharing updating Post-COVID Travel protocol and Procedures.
- Building relationships with existing and new suppliers to maintain and improve product quality and identify new opportunities.
- Monitor customer feedback and satisfaction with the company and products.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Built long-lasting client relationships through excellent customer service and consistent follow-ups.
- Developed comprehensive product knowledge, enabling tailored solutions for clients'' specific needs.
- Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
Online Marketing Executive (Sales & Marketing)
AZYM TECHNOLOGIES
01.2021 - 11.2021
- Help the customer to get a perfectly organized Office Digital Supports like Website, Email, Social Media Marketing
- Etc
- Making appointment through Cold Calls and Closing the Deals
- Handling all types of Business and Clients (B2B, B2C, Corporates).
- Increased website traffic by implementing effective SEO strategies and optimizing web content.
- Utilized various advertising platforms such as Google AdWords and Facebook Ads effectively to increase brand awareness and drive sales.
- Improved search engine rankings with well-researched keyword selection and implementation strategies.
- Managed budget allocation and resource utilization to maximize marketing ROI.
Manager (Sales & Marketing)
TRAVEL COMPASS
06.2019 - 09.2020
- Help customer plan perfectly organized trips online, over the telephone, or by email.
- Issue flight tickets, hotel reservations, and other travel services.
- Build seasonal travel packages based on market trends and promotional fares.
- Keep up to date with travel trends, restrictions, rules, and regulations in the region.
- Developing and implementing the launch of new product ranges.
- Itinerary designing, costing, and updating on the website.
- Monitoring existing product range and identifying and implementing improvements.
- Building relationships with existing and new suppliers to maintain and improve product quality and identify new opportunities.
- Contracting with suppliers for rates of different destinations.
- Working closely with the Marketing, Sales, and Operations teams to ensure the rollout of new product extensions and ranges.
Assistant Manager (Sales & Operations)
JET AIR TOURS PVT LTD
12.2018 - 05.2019
- Making Contracts based on the services offered including renewal and extension
- To establish, develop, implement, monitor, and evaluate the marketing communications strategy, including advertising, promotions, public relations, graphics, social media
- To develop ongoing relationship with key partners, clients and stake holders ensuring the delivery of agreed levels of service and quality at lowest cost
- To direct the management regarding new profitable businesses and implement innovative and new practices for cost control and profitability
- Provide customers and potential customers with information about company products and services
- Maintain awareness of the market (clients, competitors, suppliers) and use any relevant information to increase conversion rate.
Senior Sales Officer
RIYA HOLIDAYS PVT LTD
07.2013 - 11.2018
Tour Consultant
SMTT HOLIDAYS
06.2012 - 04.2013
Education
MBA - Marketing
Madurai Kamaraj University
Madurai, India 04.2001 - 04.2012
Bachelor of Tourism and Hospitality Management - undefined
Madurai Kamaraj University
Skills
CUSTOMER SERVICE
Accomplishments
- Created a separate MICE Team and successfully operated continuous 4 groups to Malaysia and Thailand from a Top Diary Corporate of India.
- Introduce the inbound concept, confirmed and arranged 2 continuous groups of 30 members from the USA to India.
Personal Information
- Date of Birth: 07/01/87
- Gender: Male
- Nationality: India
- Marital Status: Married
References
Available on request
Languages
Tamil
Bilingual or Proficient (C2)
English
Upper intermediate (B2)
Malayalam
Elementary (A2)
Certification
Aussie Specialist
Timeline
Manager - Sales
ONE ABOVE DESTINATION MANAGEMENT PVT LTD
12.2021 - Current
Online Marketing Executive (Sales & Marketing)
AZYM TECHNOLOGIES
01.2021 - 11.2021
Manager (Sales & Marketing)
TRAVEL COMPASS
06.2019 - 09.2020
Assistant Manager (Sales & Operations)
JET AIR TOURS PVT LTD
12.2018 - 05.2019
Aussie Specialist
11-2017
Senior Sales Officer
RIYA HOLIDAYS PVT LTD
07.2013 - 11.2018
Tour Consultant
SMTT HOLIDAYS
06.2012 - 04.2013
MBA - Marketing
Madurai Kamaraj University
04.2001 - 04.2012
Bachelor of Tourism and Hospitality Management - undefined
Madurai Kamaraj University
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