SELVAKUMAR T

Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.

• Handled Airport Channel, which is the most premium channel in American Express with a team of 8 member’s productivity
• Exceeded targets by building, directing and motivating high-performing sales team.
• Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
• Managing Team with virtual meetings and Conference calls at regular intervals since working from home due to pandemic.
• Being a part of Account development Team, Where we sell premium cards to our Existing Cardholders.
• Micromanagement - Prepare and maintain MIS reports to improve sales target and growth.
• Engage with corporate and store Managers to create more activities to increase the business growth.
• Consistently developed strong and sustainable relationship with customers, admin and HR persons of cooperates.

Career Path & Promotions

• Joined as ARM on 21st March 2016
• Promoted as DRM on 1st Jan 2017
• Promoted as RM on 1st July 2017
• Promoted as SRM on 1st Jan 2018
• Promoted as Territory Manager on 1st July 2019

• Developed and implemented strategies to increase client retention.
• Liaised with marketing and sales teams to develop targeted campaigns.
• Educated clients on new products or services to increase customer engagement with brand.
• Coordinated with internal teams to facilitate prompt delivery of client projects.
• Created sales forecasts to target daily, monthly and yearly objectives.
• Built and maintained strong client relationships to drive business growth.
• Informed customers of promotions to increase sales productivity and volume.
• Achieved or exceeded company-defined sales quotas.

• Developed and executed strategic initiatives to implement key changes and improvements in business development and sales programs.
• Evaluated current service needs and product satisfaction levels with established customers.
• Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit.
• Fostered and facilitated relationships with product distribution channels to increase product sales.