Summary
Overview
Work History
Education
Skills
Languages
Core Competencies
Key Achievements
Certifications & Projects
Timeline
Generic

Selvam Muthukutty

Calle Corsega 382 ENT 01, Barcelona

Summary

Dynamic and guest-focused Hospitality Management professional with over 6+ years of experience in Front Office operations across star-rated hotel environments. Proven track record in delivering exceptional guest experiences, supervising front desk teams, and driving guest satisfaction metrics. Expertise includes night audit operations, reservation systems, guest recovery, and pre-opening property setups. Strong communicator with a collaborative approach to team leadership and cross-departmental coordination.

Overview

9
9
years of professional experience

Work History

GRT Hotels & Resorts

Front Office Supervisor
Thanjavur
05.2018 - 02.2024
  • Supervised day-to-day front office operations, including guest check-ins/outs, and cashiering.
  • Led team training in OH&S compliance, upselling strategies, and service protocols.
  • Resolved guest complaints and facilitated recovery strategies, improving satisfaction scores.
  • Collaborated with housekeeping and F&B teams to ensure seamless guest experiences.
  • Reduced average check-in time by 30% through streamlined front desk procedures.
  • Promoted loyalty programs, leading to a 25% increase in repeat guests.
  • Played a key role in the successful pre-opening of a new property, ensuring brand compliance.

MJ Audio - The Real Cinema

Access Coordinator
Tirunelveli
07.2017 - 03.2018
  • Coordinated guest access and handled customer service for cinema operations.
  • Ensured VIP guests received personalized services and attention.
  • Assisted in technical and front-line support to enhance visitor experience.

Red Fox Hotel

Internship - Front Office & Food and Beverage
Hyderabad
06.2015 - 11.2015
  • Supported front office operations, including guest reception and reservations.
  • Gained foundational experience in F&B service, enhancing cross-functional skills.
  • Assisted in guest feedback collection and resolution.

Education

Master of Science - Tourism and Hospitality Management

EU Business School
Barcelona, Spain
06-2025

Bachelor of Science - Hospitality Management

SRM University
Chennai, India
04-2017

Skills

  • Guest experience management
  • Reservation and property management systems
  • Complaint resolution and service recovery
  • Concierge and VIP services
  • Team leadership and training
  • Customer feedback analysis
  • Loyalty program management
  • Upselling strategies
  • Microsoft Office proficiency

Languages

Tamil
First Language
English
Proficient (C2)
C2
Spanish
Beginner (A1)
A1

Core Competencies

  • Guest Check-in/Check-out Operations
  • Night Audit & Financial Reporting
  • Cashiering & Currency Exchange
  • Hotel Software Proficiency
  • Reservations & Booking Systems
  • OH&S & Credit Policy Compliance
  • Concierge Services
  • Team Supervision

Key Achievements

  • 25% Increase in Loyalty Referrals: Promoted loyalty programs effectively.
  • 30% Reduction in Wait Times: Optimized front desk check-in processes.
  • 15% Boost in Guest Satisfaction: Leveraged review analysis for service refinement.
  • Successful Property Launch: Ensured full operational readiness during hotel pre-opening.

Certifications & Projects

  • Strategic Development Analysis – Case study on W Hotel Bali’s guest-centric branding strategy.
  • Innovation in Tourism Project – Designed a concept for a Building Management System (BMS) to optimize electricity consumption in star hotels.

Timeline

GRT Hotels & Resorts

Front Office Supervisor
05.2018 - 02.2024

MJ Audio - The Real Cinema

Access Coordinator
07.2017 - 03.2018

Red Fox Hotel

Internship - Front Office & Food and Beverage
06.2015 - 11.2015

Master of Science - Tourism and Hospitality Management

EU Business School

Bachelor of Science - Hospitality Management

SRM University

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Selvam Muthukutty